Part Time Customer Service Representative Remote Jobs in Nanaimo, BC

AVI Health & Community Services (AVI) is a multi-disciplinary community-based organization, providing HIV, hepatitis C and harm reduction services out of 5 locations across Vancouver Island. AVI provides services to people living with HIV and hepatitis C and harm reduction clients. We work within a social justice and health promotion framework ensuring equity and access to services for all and from a harm reduction perspective, understanding that clients are the best sources of knowledge regarding the services and supports they need.  

At the core of what we do is our ability, and commitment to, creating meaningful connections. between clients and staff, between peers, between staff members, between organizations, between communities, and between funders and impactful programs. AVI provides comprehensive, accessible and effective education, prevention, care, treatment and support services to residents of Vancouver Island with offices in Victoria, the Westshore, Nanaimo, the Comox Valley and Campbell River.  For more info see www.avi.org

Join our supportive, dedicated and client-centred team in promoting the health, dignity and well-being of all people affected by HIV, HCV and substance use by delivering sex-positive and harm reduction-based education, prevention and/or support services.
About the Nanaimo Community Action Team (CAT)

The Nanaimo Community Action Team (CAT) is a multi-sector, community-led table that brings together people with lived and living experience, service providers, Indigenous partners, and community stakeholders to coordinate local action in response to the drug poisoning crisis. The CAT aligns with the mandate of the Ministry of Mental Health and Addictions' Overdose Emergency Response Centre (OERC).

Key Responsibilities

Community Action Team Coordination

1. Coordinate and support regular Nanaimo CAT meetings
2. Prepare meeting agendas, materials, minutes, and follow-up documentation
3. Support NCAT membership and Peer Coordinator with agenda-setting, decision-making, and action tracking
4. Facilitate communication and collaboration among CAT members and partners

Community Collaboration & Engagement

1. Build and maintain relationships with CAT members, peer leadership, and   community partners
2. Support trauma-informed, culturally safe, and inclusive collaboration
3. Advance equity-centered and harm reduction approaches

Project & Event Support

1. Plan, manage, and support community engagement events and initiatives
2. Support CAT working groups in developing and implementing action plans
3. Assist with regional and cross-community coordination as required

Funding, Documentation & Reporting

1. Support CAT working groups with funding applications and proposals
2. Track project progress, budgets, and evaluation measures
3. Maintain documentation aligned with CAI and funder reporting requirements

Qualifications & Experience

• 2+ years of relevant experience, education, training, or lived/living experience
• Experience supporting or coordinating community tables or collaborative initiatives
• Demonstrated ability to build and maintain relationships across sectors
• Strong written and verbal communication skills
• Experience with project coordination and/or event planning
• Knowledge of harm reduction, trauma-informed practice, and cultural safety
• Driver's License (highly recommended but required)

Working Conditions

• Remote and in-person, as required
• Flexible schedule, including evenings and weekends
• Community-based work within systems impacted by substance use and drug toxicity

POSITION DETAILS

• Pay: $40/Hour plus expenses (flexible and based on funding)
• Hours and Schedule: 22 hours per week
• Location: Nanaimo, BC and work in the community as needed. May also be able to provide remote option
• Start Date: As soon as possible and is subject to ongoing funding
• Hours of Work, Days Off and Work Area may be subject to change.

TO APPLY:

To apply please click on apply to position' and submit your resume and cover letter by 5pm on August 17, 2026
Please note: THIS IS AN EXCLUDED CONTRACTUAL POSITION WITH AVI.

AVI is committed to equity and diversity and we strongly encourage applications from, but not limited to, folks who identify as Indigenous Persons, persons of colour, racialized, persons living with a disability, persons who use/d drugs, persons with experience of sex work, persons who live with HIV and/or hepatitis C, and persons representing diverse genders and sexualities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

We would like to thank all those who apply but only those selected for an interview will be contacted.