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Part Time Customer Service Manager Jobs in California

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Part Time Customer Service Manager information

What does a part time customer service manager do?

A Part Time Customer Service Manager oversees the customer service operations during their scheduled hours, ensuring that customer inquiries and concerns are handled promptly and professionally. They are responsible for supervising a team of customer service representatives, providing training and support, and resolving complex customer issues. In addition, they help implement company policies, monitor performance metrics, and contribute to maintaining a positive customer experience, all while working part-time hours.

What are the key skills and qualifications needed to thrive as a part time customer service manager, and why are they important?

To thrive as a Part Time Customer Service Manager, you need experience in customer service, leadership abilities, and often a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and sometimes basic reporting tools is typically required. Exceptional communication, conflict resolution, and time management skills help you motivate teams and efficiently address customer concerns. These skills ensure smooth operations, high customer satisfaction, and effective team support within limited working hours.

How does a part time customer service manager balance supervisory responsibilities with limited hours?

Part-time Customer Service Managers often need to prioritize tasks and delegate effectively to maintain service quality within a reduced schedule. They typically focus on critical functions such as coaching team members during peak hours, resolving escalated issues, and monitoring key performance metrics. Clear communication and time management are essential, as is collaboration with full-time managers or team leads to ensure continuity when they're not on shift. This structure allows the part-time manager to have a meaningful impact without being on-site full time.

What is the difference between Part Time Customer Service Manager vs Customer Service Supervisor?

AspectPart Time Customer Service ManagerCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; experience in customer service; leadership skillsHigh school diploma or equivalent; experience in customer service; supervisory skills
Work EnvironmentOffice or retail setting; overseeing customer service teams; part-time hoursOffice or retail setting; supervising customer service staff; often full-time or part-time
Employer & Industry UsageRetail, hospitality, call centers; roles involve managing customer service operationsRetail, hospitality, call centers; roles involve overseeing customer service teams and ensuring quality

The main difference is that a Part Time Customer Service Manager typically has leadership responsibilities and oversees customer service teams, while a Customer Service Supervisor focuses on supervising staff and ensuring service quality. Both roles require similar credentials and are common in retail and service industries, but the manager role often involves more strategic planning and decision-making.

What are the most commonly searched types of Part Time Customer Service jobs in California?

The most popular types of Part Time Customer Service jobs in California are:

What are popular job titles related to Part Time Customer Service Manager jobs in California?

For Part Time Customer Service Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Part Time Customer Service Manager jobs in California look for?

The top searched job categories for Part Time Customer Service Manager jobs in California are:

What cities in California are hiring for Part Time Customer Service Manager jobs?

Cities in California with the most Part Time Customer Service Manager job openings:

Part Time Customer Service Manager jobs near you
Infographic showing various Part Time Customer Service Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Part Time Customer Service Associate

The Hertz Corporation

Long Beach, CA • On-site

$18.50/hr

Part-time

Posted 23 days ago

Hertz rating

6.3

Company rating: 6.3 out of 10

Based on 197 frontline employees who took The Breakroom Quiz

139th of 175 rated vehicle equipment hire

Job description

The part time Customer Service Associate consults with customers on their car rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. 
What You'll Get:

  • Hourly Rate is $18.50 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
  • Bonus Plans: Eligible, Up to 12%
  • Bonus: Eligible, Up to 12%
  • Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
    • Employee Assistance Program for employees & family
    • Perks & Discounts -Theme Park Tickets, Gym Discounts & more

Responsibilities:

  • Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures.
  • Welcome each customer with a smile.
  • Proudly represent Hertz with your professional appearance, language and behavior.
  • Focus on providing a clean and safe vehicle, to every customer, every time.
  • Take ownership of each customer's service experience by immediately owning and resolving issues.
  • Be proud of our brand and the role you play in our success.
  • Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
  • Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
  • Build brand loyalty.
  • Utilize company approved sales and service techniques when determining customer wants and needs.
  • Offer optional products to meet customer wants and needs.
  • Prepare all rental and return documents accurately and completely.
  • Qualify each customer using our company rental requirement guidelines.
  • Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
  • Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
  • Ensure that the return date and time on the rental agreement is accurate.
  • Review all charges at the time of vehicle return.
  • Prepare the Rental Agreement Folder with all required information.
  • Answer the phones to assist customers in a friendly, helpful and prompt manner.
  • Assist customers by effectively resolving all customer service issues.
  • Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Skills:

  • Passion for customer service and attention to detail - Goes the extra mile
  • Self-motivated to achieve and exceed targeted goals
  • Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
  • Proficiency in English
  • Good communication skills both written and oral.  Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
  • Work in a fast-paced environment with a variety of tasks.  
  • Excellent organizational and time management skills
  • Demonstrate professionalism and interpersonal skills
  • Proven experience of working well within a team
  • 100% customer focus, with proven experience within a customer facing environment

Additional Requirements:

  • Work flexible shifts including weekends and holidays; and work overtime as required
  • Work outdoors during all weather conditions
  • Stand for long periods of time
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
 
US EEO STATEMENT 
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. 
Individuals are encouraged to apply for positions because of the characteristics that make them unique. 
EOE, including disability/veteran

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