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Part Time Customer Service Contractor Jobs in Ohio

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Part Time Customer Service Contractor information

What is a part time customer service contractor?

Part time customer service contractors are professionals who provide customer support services for a company on a non-full-time, contractual basis. They may handle inquiries, resolve issues, and assist customers via phone, email, chat, or in person, depending on the employer's needs. As contractors, they are typically not considered permanent employees and may have flexible schedules. Their roles can vary greatly, but the main focus is on ensuring customer satisfaction and representing the company positively.

What are the key skills and qualifications needed to thrive as a part time customer service contractor?

To thrive as a Part Time Customer Service Contractor, you need strong communication skills, problem-solving abilities, and prior customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and basic office applications is typically required for managing customer interactions efficiently. Patience, adaptability, and active listening are essential soft skills that help build rapport and resolve issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and a positive reputation for the company.

What are some common challenges faced by part time customer service contractors, and how can they be managed effectively?

Part-time customer service contractors often encounter challenges such as adjusting to varying work schedules, quickly adapting to different company systems, and balancing multiple clients or projects. Effective time management and clear communication with supervisors can help contractors stay organized and manage expectations. Additionally, proactively seeking feedback and utilizing training resources can ease the transition into new roles and ensure consistent service quality.

What is the difference between Part Time Customer Service Contractor vs Part Time Customer Support Specialist?

AspectPart Time Customer Service ContractorPart Time Customer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or on-site, flexible hoursRemote or on-site, flexible hours
Employer UsageFreelance or contract basis, often for multiple clientsCompany-employed or contracted, focused on specific brand
Search IntentPart Time Customer Service Contractor vs Part Time Customer Support Specialist

Both roles involve assisting customers, but a Part Time Customer Service Contractor typically works on a freelance basis for various clients, offering flexible hours and contract-based work. A Part Time Customer Support Specialist is usually employed by a single company, providing dedicated support within a structured environment. The main differences lie in employment type and client engagement, while credentials and work environment are similar.

What cities in Ohio are hiring for Part Time Customer Service Contractor jobs?

Cities in Ohio with the most Part Time Customer Service Contractor job openings:

Part Time Customer Service Contractor jobs near you

Part time Customer service representative

Columbus, OH • On-site

Planet Fitness - Duo Fit, LLC
Health and Personal Care Stores • 501 - 1,000 employees

5.6

Company rating: 5.6 out of 10

Based on 604 frontline employees who took The Breakroom Quiz

46th of 63 rated gym and leisure clubs

People enjoy working here

Recommended by students

Respectful managers

Learn more about Planet Fitness - Duo Fit, LLCexternal

$13/hr

Part-time

Re-posted 29 days ago

Job description

Benefits:
  • Complimentary Membership
  • Employee discounts
  • Flexible schedule

Job Summary
This job is part time.
Essential Duties and Responsibilities 

  • Greet members, prospective members and guests by providing exceptional customer service
  • Handle all front desk related activities not limited to: 
     
    • Answer phones in a friendly manner and assist callers with a variety of questions.
  •  
    • Check ID and Member barcodes into the system
  •  
    • New member sign-up
  •  
    • Take prospective members on a tour of the club
  •  
  • Facilitate needed updates to member’s accounts
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed 
  • Assist in maintaining the neatness and cleanliness of the club
  • Assist in monitoring for safety of persons and cleanliness in the club
  • Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
  • Stock locker rooms with proper supplies/paper products.
  • Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.
  • Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately.
Qualifications/Requirements 

  • Customer service background preferred
  • Basic computer proficiency
  • A passion for fitness and health
  • Upbeat and positive attitude at all times 
  • Punctuality and reliability are a must
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members’ expectations
  • Strong listener with the ability to empathize and solve problems
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language
  • High School diploma/GED equivalent preferred
  • Must be 18 years of age or older
Physical Demands 

  • Continual standing and walking during shift
  • Continual talking in person with members and answering incoming membership calls 
  • Must be able to occasionally lift up to 50 lbs
  • Will dilute and clean with chemicals during shift
  • Clean and sanitize equipment and often used surfaces in the club
  • Monitor club and assist members throughout entirety of shift 

Planet Fitness logo

About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

View All Planet Fitness Jobs

What Planet Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

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