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Part Time Customer Service Agent Jobs in Massachusetts

Aaregional

Customer Service Gate Agent (Part-Time)

Boston, MA · On-site

$18.25/hr

  • Medical

  • Dental

  • Retirement

  • PTO

To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Gate Agent in our Ground Handling Department. The primary ...

Hertz

Part Time Customer Service and Sales Associate

Hyannis, MA · On-site

$16.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Part Time Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to ...

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All JobsCustomer Service Agent JobsPart Time Customer Service Agent JobsPart Time Customer Service Agent Jobs in Massachusetts

Part Time Customer Service Agent information

See Massachusetts salary details

$10

$19

$29

How much do part time customer service agent jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for part time customer service agent in Massachusetts is $19.84, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $21.78 per hour, depending on experience, location, and employer.

What is the difference between Part Time Customer Service Agent vs Part Time Call Center Representative?

AspectPart Time Customer Service AgentPart Time Call Center Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRetail stores, service centers, online supportCall centers, telecommunication companies, customer support centers
Employer & Industry UsageRetail, hospitality, e-commerceTelecom, tech support, insurance
Search & Comparison IntentCustomer service roles, part-time customer supportCall center jobs, telephonic customer service

Both roles involve assisting customers, but Part Time Customer Service Agents often work face-to-face or online in retail or service environments, while Part Time Call Center Representatives primarily handle customer inquiries via phone in call centers. The required skills and credentials are similar, but the work setting differs.

How do part time customer service agents typically balance workload and shift flexibility?

Part-time customer service agents often benefit from flexible scheduling, which can make it easier to balance work with personal commitments or other jobs. However, this flexibility may also mean adjusting to varying shift times, including evenings or weekends, depending on the employer’s needs. Clear communication with your supervisor and proactive shift planning can help manage workload expectations. Most teams use scheduling software to coordinate coverage and allow agents to swap shifts when needed, fostering a supportive team environment.

What are the key skills and qualifications needed to thrive as a part time customer service agent?

To thrive as a Part Time Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer applications is typically required. Patience, active listening, and a positive attitude help agents build rapport and effectively resolve customer issues. These skills ensure customer satisfaction, efficient service delivery, and contribute to a positive brand reputation.

What is a part time customer service agent?

Part time customer service agents are employees who assist customers with inquiries, complaints, and other service-related issues, but work fewer hours than full-time staff—typically less than 35 hours per week. Their main responsibilities include answering calls or emails, resolving problems, providing information about products or services, and ensuring customer satisfaction. Part time positions offer flexibility for those balancing other commitments, such as students or individuals seeking supplemental income. While their hours may be limited, they are still expected to deliver professional and efficient service to customers.

What are the most commonly searched types of Customer Service Agent jobs in Massachusetts?

The most popular types of Customer Service Agent jobs in Massachusetts are:

What are popular job titles related to Part Time Customer Service Agent jobs in Massachusetts?

For Part Time Customer Service Agent jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Part Time Customer Service Agent jobs in Massachusetts look for?

The top searched job categories for Part Time Customer Service Agent jobs in Massachusetts are:

What cities in Massachusetts are hiring for Part Time Customer Service Agent jobs?

Cities in Massachusetts with the most Part Time Customer Service Agent job openings:

Part Time Customer Service Agent jobs near you
Infographic showing various Part Time Customer Service Agent job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,274 per year, or $19.8 per hour.

Part Time Customer Service Representative

Dependable Cleaners

Hanover, MA • On-site

$17 - $18.50/hr

Part-time

Retirement, PTO

Re-posted 8 days ago

Job description

**Job Summary:**
Dependable Cleaners is seeking friendly Part Time Customer Service Representatives (CSRs) to join our team in Hanover. The ideal candidates will have experience in cash handling, in-person customer service, and possess excellent communication skills. CSRs will welcome customers, handle transactions accurately, and ensure customers feel valued and cared for.
**Compensation and Benefits:**
- Starting pay of $17.00-$18.50+ per hour (plus 120-day review)
- PTO as well as 401(k) options
- Employee Recognition and Incentive Programs
- Training and opportunities for career growth
- Employee discount
**Qualifications:**
- Previous experience in a customer service role
- Strong communication skills and a client-oriented approach
- Attention to detail and quick problem-solving abilities
- Cash handling experience is a plus
- Flexibility in schedule, including availability on Saturdays
Dependable Cleaners, a family-owned business, has been serving the South Shore area for over 70 years, with a commitment to quality clothing care and community engagement. Follow us on social media platforms for updates and testimonials.

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