Brand Ambassador, Part-time (Weekends and Evenings)
We are searching for new Brand Ambassadors at our store located on North Rock Road. This is a part-time, evening position that offers between 20-30 hours per week and reports directly to the Shift Supervisor or their designee.
Our Brand Ambassadors are responsible for delivering the best service to our customers by promoting the products they enjoy. We offer our customers the best service in the wine and spirits retail industry by providing unique experiences and top-notch product knowledge.
We provide all team members with the opportunity their knowledge by earning one of the certifications offered by the Society of Wine Educators (SWE). Those with SWE certifications have moved on to successful careers in wholesale distribution, hospitality, and restaurant management.
Our ideal candidates are dependable team players, creative problem-solvers, and the life of the party.
Responsibilities
Greet, assist, and interact with store customers
Build product knowledge in wine and liquor brands
Help customers locate products inside the store and make recommendations based on their preferences
Ensure store remains clean, easy to navigate, and appealing to customers
Accurately operate cash registers, make change, and ensure accurate cash balance
Assist Customer Experience Supervisor with sales and cash reports at the end of the shift as needed.
Assist Customer Experience Supervisor with setting up or changing promotional displays Assist with inventory management that includes re-stocking or rotating merchandise; notifying the store manager of low or out-of-stock merchandise; pricing new merchandise and adding to store inventory
Ensure compliance with all state, local, and federal laws that regulate the sale of alcoholic beverages
May assist with marketing efforts by pitching ideas for promotions or participating in social media campaigns.
May participate in promotional events or trade shows both on and off site.
Examples of job responsibilities are not intended to be all inclusive. Auburn Wine amp; Spirits, LLC reserves the right to assign additional responsibilities as needed.
Knowledge, Skills, and Abilities
Customer service knowledge
Excellent interpersonal and communication skills
Basic mathematic skills necessary to count or reconcile the cash register and make accurate change
Strong active listening and persuasion skills
Ability to assess customer needs and respond appropriately
Ability to handle and diffuse conflict
Ability to respond to constructive feedback
Physical Requirements
Ability to see details at close range such as bar codes, product labels, verifying customer ID, or verifying correct product pricing.
Ability to lift, manipulate, and shift items up to 50 pounds with or without assistance.
Ability to stand for extended periods of time without rest.
Ability to stoop, bend, and lift items above shoulder height.
Individual accommodations should not pose a direct threat to the health or safety of other individuals in the workplace or create an undue hardship on the company.
Work Environment and Conditions
This role regularly reports to an indoor, climate-controlled environment for most of the job duties performed. May rarely report to outdoor venues if participating in promotional or trade show events in varying types of weather conditions.
Experience, Education, and Credentials
Required
Must be at least 21 years of age or older
Must be able to work evenings, weekends, and holidays
Cannot have a felony conviction per state law
Point of Sale (POS) and cash handling experience
Prior customer service experience
Preferred
Prior experience in wine and spirits retail environment
Certified Spirits Specialist (CSS), Certified Specialist of Wine (CSW) certification is preferred, but not required.
Equivalent combinations of education and experience will be considered.