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Alta Resources

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Alta Resources is looking for full-time and part-time Call Center Representatives to provide ... Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.

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DaBella, a powerhouse in the home improvement industry, is on the lookout for go-getters like you ... APPLY TODAY if you've got experience in sales, marketing, retail, collections, call center ...

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$14.75 - $19/hr

DaBella, a powerhouse in the home improvement industry, is on the lookout for go-getters like you ... APPLY TODAY if you've got experience in sales, marketing, retail, collections, call center ...

Compass Group

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Garfield Heights, OH · On-site

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* We have several openings for a part-time CALL CENTER OPERATOR position. * Location : Cleveland ... Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and ...

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Call Center Representative

Call Center Representative

Alta Resources

Fort Myers, FL • On-site

$15 - $18.75/hr

Full-time, Part-time

Posted yesterday

Alta Resources rating

7.3

Company rating: 7.3 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

13th of 71 rated call and contact centers

Job description

Alta Resources is Hiring!
Alta Resources is looking for full-time and part-time Call Center Representatives to provide professional, high-quality, "best-in-class" customer service.
When you join Alta Resources as a Call Center Rep, you will have the opportunity to make a difference in the life of customers. You will listen to, talk with and problem solve the issues of concerned customers.
What You'll Do:
  • Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our clients' customers.

  • Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues. Provide product support.

  • Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.

  • Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.

Qualifications/Requirements:
  • Strong desire and passion to help people, or as we say at Alta Resources, "Take care of people."

  • Excellent interpersonal, verbal and written communication skills.

  • Ability to build relationships with clients, consumers and coworkers.

  • Strong organization and time management skills.

Education & Experience
  • High school diploma or equivalent (GED, HSED) required. Post high school education is preferred.

  • Previous work experience in customer service, sales, training, or member retention required.

  • Ability to quickly learn program and product knowledge, work on a PC and navigate a Windows environment.

  • Beginner to Intermediate knowledge and use of Microsoft Word, Excel, PowerPoint and Outlook.

  • Polished phone demeanor, tone and etiquette is required.

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