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Part Time Call Center Trainer Jobs in Ohio (NOW HIRING)

TridentCare

Customer Service Representative

Columbus, OH · Remote

$14.50 - $19.75/hr

The retention of this knowledge is a critical part of cross training the call center personnel ... TridentCare offers a competitive wage and robust benefit package to full time employees . Part time ...

The University of Toledo

Telephone Operator 2

Toledo, OH · On-site

$16 - $20/hr

Staff - Part-Time Location: Health Science Campus Hospital Toledo, OH Categories: Healthcare ... Intellidesk or other call center software applications preferred. Willingness to comply fully with ...

The University of Toledo

Telephone Operator 2

Toledo, OH · On-site

$16 - $20/hr

Staff - Part-Time Location: Health Science Campus Hospital Toledo, OH Categories: Healthcare ... Intellidesk or other call center software applications preferred. Willingness to comply fully with ...

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All JobsCall Center Trainer JobsPart Time Call Center Trainer JobsPart Time Call Center Trainer Jobs in Ohio

Part Time Call Center Trainer information

How does a part time call center trainer typically balance training responsibilities with limited work hours?

Part-time call center trainers often focus on specific training modules, onboarding sessions, or targeted skill development workshops within their scheduled hours. They collaborate closely with full-time trainers and supervisors to align on curriculum, provide feedback, and ensure trainees receive consistent instruction. Effective time management and clear communication are key, as trainers may need to prioritize essential content and use digital tools to track progress or follow up with trainees outside of live sessions.

What are the key skills and qualifications needed to thrive as a part time call center trainer?

To thrive as a Part Time Call Center Trainer, you generally need expertise in customer service, strong presentation skills, and experience with training or coaching, often supported by a relevant degree or call center background. Familiarity with call center software (like CRM platforms), e-learning tools, and sometimes a training certification (such as CompTIA CTT+) is typically required. Excellent communication, patience, and the ability to motivate others are standout soft skills for this role. These competencies are essential to effectively develop staff capabilities, ensure consistent service quality, and foster a positive learning environment within the call center.

What is the difference between Part Time Call Center Trainer vs Part Time Customer Service Representative?

AspectPart Time Call Center Trainer

The Part Time Call Center Trainer focuses on developing and delivering training programs to new and existing call center staff, emphasizing training skills, curriculum development, and coaching. They typically hold certifications in training or communication and work in a call center environment. In contrast, a Part Time Customer Service Representative primarily handles customer inquiries, resolves issues, and provides support, often with less emphasis on training skills. Both roles are common in call centers, but the trainer's role is more focused on education and skill development, while the representative's role centers on direct customer interaction.

What does a part time call center trainer do?

A Part Time Call Center Trainer is responsible for teaching and coaching new and existing call center employees, usually on a part-time schedule. Their duties include developing training materials, leading classroom or virtual sessions, and helping agents improve their customer service skills and knowledge of company products. They also assess performance and provide feedback to ensure high-quality interactions with customers. This role is essential in maintaining consistent service standards and supporting employee development.

What are the most commonly searched types of Call Center Trainer jobs in Ohio?

The most popular types of Call Center Trainer jobs in Ohio are:

What cities in Ohio are hiring for Part Time Call Center Trainer jobs?

Cities in Ohio with the most Part Time Call Center Trainer job openings:

Part Time Call Center Trainer jobs near you

Customer Service Representative

TridentCare

Columbus, OH • Remote

$14.50 - $19.75/hr

Full-time, Part-time

Re-posted 4 days ago

TridentCare rating

6.8

Company rating: 6.8 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

495th of 887 rated healthcare providers

Job description

This is a remote role; but must reside within 50 miles of the Columbus, OH Office at 2550 Corporate Exchange Drive, 43231

Multiple shifts available - will discuss during interview.

Position Description:

This position is responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner. The CSR will process all customer orders in accordance with the established company standards and procedures. As one of the primary points of contact with the customer, the CSR’s responsibility is to make a concerted effort to listen to the customer’s needs and provide them with a positive experience. In addition to this primary duty, the CSR will be cross trained in the other positions within the department and when needed, will be asked to perform these functions as well.

Essential Duties and Responsibilities:

Productivity: Be able to handle an average 110 customer interactions per eight (8) hour shift after 4 months in the position. This includes incoming and outgoing calls.

  • Provide prompt, accurate and courteous responses to customers

  • Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)

  • Answer incoming customer service orders as soon as possible

  • Display active listening and superior customer service skills for both external & internal customers.

  • Document activity to the DDF system

  • Consistently check appropriate DDF screen for report results to call back to customer

  • Display the ability to enter orders manually via our fax process

  • Display the ability to operate the phone system effectively

  • Adhere to work schedule

Other duties as assigned

Qualifications Required:

  • Ability to work independently and as a team

  • Must demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross training the call center personnel

  • Computer knowledge

  • Strong customer service skills

  • Solid communication skills (including verbal, written and listening skills)

  • Solid problem solving and decision making abilities

  • Good organizational skills

  • Execute and prioritize multiple tasks

  • Professional

  • Ability to type 35 – 40 words per minute

  • Flexible and adaptable to change

  • Medical terminology / experience preferred but not required

  • A minimum of a High school Diploma or equivalent required

  • Must have high speed internet for Remote work

Benefits:

TridentCare offers a competitive wage and robust benefit package to full time employees. Part time employees are eligible for many of the same below, pro-rated. Benefits include:

  • Two weeks of vacation time
  • Health Insurance after 30 days!
  • Sick time
  • 8 paid holidays
  • Same day pay available
  • Medical insurance allowance, giving you the freedom to customize your plan to fit your needs
  • Dental insurance
  • Vision insurance
  • Disability insurance
  • Company paid life insurance
  • 401(k)

What TridentCare employees say

Pay

Benefits

Hours and flexibility

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