ZipRecruiter

Log In

2

Part Time Call Center Billing Jobs in Silver Spring, MD

MedVanta

Medical Call Center Representative

Bethesda, MD · On-site

$18 - $20/hr

The Musculoskeletal Urgent Care Call Center Agent is a key member of the contact center team and is ... Compensation: $18.00-$20.00/hour This is a part time role offering only Night and Weekend hours.

next page

Showing results 1-20

All JobsCall Center Billing JobsPart Time Call Center Billing JobsPart Time Call Center Billing Jobs in Silver Spring, MD

Part Time Call Center Billing information

See Silver Spring, MD salary details

$13

$20

$27

How much do part time call center billing jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for part time call center billing in Silver Spring, MD is $20.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $23.12 per hour, depending on experience, location, and employer.

What is a part time call center billing job?

Part time call center billing jobs involve handling customer inquiries and issues related to billing, payments, and account information, typically over the phone or through online channels. Employees in these roles work fewer hours than full-time staff, often with flexible or rotating shifts. Responsibilities may include answering billing questions, processing payments, resolving discrepancies, and providing excellent customer service. These jobs are common in industries such as telecommunications, utilities, healthcare, and financial services. Ideal candidates usually have strong communication skills, attention to detail, and basic computer proficiency.

What are the key skills and qualifications needed to thrive as a part time call center billing representative?

To thrive as a Part Time Call Center Billing Representative, you need strong data entry skills, attention to detail, and a basic understanding of billing processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and office applications like Microsoft Excel is typically required. Excellent verbal communication, patience, and problem-solving abilities help in resolving customer inquiries and maintaining positive interactions. These skills are essential for ensuring accurate billing, efficient service, and customer satisfaction in a fast-paced call center environment.

What are some common challenges faced by part time call center billing representatives, and how can I prepare for them?

Part-time call center billing representatives often manage high call volumes while addressing customers' billing inquiries and concerns. A common challenge is handling difficult or upset customers who may be frustrated about billing errors or charges. To prepare, it's important to develop strong communication and problem-solving skills, as well as to become familiar with the company's billing systems and procedures. Additionally, balancing efficiency with accuracy is crucial, since resolving issues quickly without mistakes improves both customer satisfaction and your performance metrics.

What is the difference between Part Time Call Center Billing vs Part Time Call Center Customer Service?

AspectPart Time Call Center BillingPart Time Call Center Customer Service
Primary RoleHandling billing inquiries, processing payments, and account adjustmentsAssisting customers with product information, troubleshooting, and general inquiries
Required SkillsKnowledge of billing systems, attention to detail, communication skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentCall center setting, often with specialized billing softwareCall center setting, general customer support tools
Common Industry UsageFinancial services, telecom, utilitiesRetail, telecom, service providers

Part Time Call Center Billing roles focus on managing billing-related customer inquiries, requiring specific knowledge of billing systems. In contrast, Part Time Call Center Customer Service involves broader customer support tasks. Both roles operate in similar call center environments but serve different customer needs.

What cities near Silver Spring, MD are hiring for Part Time Call Center Billing jobs?

Cities near Silver Spring, MD with the most Part Time Call Center Billing job openings:

Part Time Call Center Billing jobs near you
Infographic showing various Part Time Call Center Billing job openings in Silver Spring, MD as of August 2026, with employment types broken down into 2% As Needed, 73% Full Time, 23% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,590 per year, or $21 per hour.

Call Center Operator - Healthcare

Mercy Medical Center

Baltimore, MD • On-site

$26.75/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Call Center Operator to support Urology! 

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.


Responsibilities

The Call Center Operator (Practice Communications Coordinator) will be the initial point of contact for all patients and this interaction will function as a  key component to the overall patient experience. Responsibilities include:

  • Provide high quality customer service on every call
  • Promote teamwork and call center success
  • Responsible for satisfying the customer and maintaining the image of Mercy Medical Center.
  • Scheduling office appointments and procedures
  • Taking accurate phone messages
  • Making reminder calls to patients per office protocol
  • Taking accurate Rx refill requests and sending them through Epic to provider pools
  • Ensure referrals are in the system for upcoming appointments
  • Flag offices for patients coming with high balances
  • Sending out new patient packets
  • Scanning documents
  • Working workqueues (WQs)
  • Recommending workflow efficiencies to improve the patient experience
  • Provide patients with information on physicians, directions to locations and educational materials
  • Answer patients or physicians questions
  • Interviews callers to obtain full understanding of what information is being requested

This position requires a self-directed individual with comprehensive knowledge of insurance requirements, customer service skills, problem solving and the ability to multi-task. 


Requirements

Education and Work Experience:

    • High School Diploma or GED
    • A minimum of one year experience preferably in a medical office setting
      • Call Center experience a plus
      • EPIC experience preferred

Min
USD $17.83/Hr.
Max
USD $26.75/Hr.
Salary Information
Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.
Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

  • Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
  • 403(b) retirement plan with generous company match and “catch up” provision
  • Paid Time Off (PTO) & company paid holidays
  • Reimbursement for tuition, books and fees
  • Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
  • Employer paid Short & Long Term Disability benefits for eligible employees
  • Voluntary Benefits
  • Discounts on auto & home insurance and Verizon plans
  • Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

Qualifications:

Education and Work Experience:

    • High School Diploma or GED
    • A minimum of one year experience preferably in a medical office setting
      • Call Center experience a plus
      • EPIC experience preferred
Education:UNAVAILABLEEmployment Type: PART_TIME

Apply