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Part Time Call Center Billing Jobs in Rochester Hills, MI

dfb

Member Service Agent

Dearborn, MI

$23/hr

Whether part-time or full-time , this is your opportunity to build relationships, meet goals, and make a difference--all while working in a dynamic call center environment. If you're enthusiastic ...

dfb

Member Service Agent

Dearborn, MI

$23/hr

Whether part-time or full-time , this is your opportunity to build relationships, meet goals, and make a difference--all while working in a dynamic call center environment. If you're enthusiastic ...

Aspen Dental

Associate Dentist

Lapeer, MI

$180K - $215K/yr

... for part-time roles)  * Back-end support to allow you more time to focus on your patients: finance, IT, marketing, billing, HR, call center, learning and development, plus so much more   

New

DFCU Financial

Member Service Agent

Dearborn, MI · On-site

$23/hr

Whether part-time or full-time , this is your opportunity to build relationships, meet goals, and make a difference-all while working in a dynamic call center environment. If you're enthusiastic ...

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All JobsCall Center Billing JobsPart Time Call Center Billing JobsPart Time Call Center Billing Jobs in Rochester Hills, MI

Part Time Call Center Billing information

See Rochester Hills, MI salary details

$12

$18

$24

How much do part time call center billing jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for part time call center billing in Rochester Hills, MI is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $20.58 per hour, depending on experience, location, and employer.

What is a part time call center billing job?

Part time call center billing jobs involve handling customer inquiries and issues related to billing, payments, and account information, typically over the phone or through online channels. Employees in these roles work fewer hours than full-time staff, often with flexible or rotating shifts. Responsibilities may include answering billing questions, processing payments, resolving discrepancies, and providing excellent customer service. These jobs are common in industries such as telecommunications, utilities, healthcare, and financial services. Ideal candidates usually have strong communication skills, attention to detail, and basic computer proficiency.

What are the key skills and qualifications needed to thrive as a part time call center billing representative?

To thrive as a Part Time Call Center Billing Representative, you need strong data entry skills, attention to detail, and a basic understanding of billing processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and office applications like Microsoft Excel is typically required. Excellent verbal communication, patience, and problem-solving abilities help in resolving customer inquiries and maintaining positive interactions. These skills are essential for ensuring accurate billing, efficient service, and customer satisfaction in a fast-paced call center environment.

What are some common challenges faced by part time call center billing representatives, and how can I prepare for them?

Part-time call center billing representatives often manage high call volumes while addressing customers' billing inquiries and concerns. A common challenge is handling difficult or upset customers who may be frustrated about billing errors or charges. To prepare, it's important to develop strong communication and problem-solving skills, as well as to become familiar with the company's billing systems and procedures. Additionally, balancing efficiency with accuracy is crucial, since resolving issues quickly without mistakes improves both customer satisfaction and your performance metrics.

What is the difference between Part Time Call Center Billing vs Part Time Call Center Customer Service?

AspectPart Time Call Center BillingPart Time Call Center Customer Service
Primary RoleHandling billing inquiries, processing payments, and account adjustmentsAssisting customers with product information, troubleshooting, and general inquiries
Required SkillsKnowledge of billing systems, attention to detail, communication skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentCall center setting, often with specialized billing softwareCall center setting, general customer support tools
Common Industry UsageFinancial services, telecom, utilitiesRetail, telecom, service providers

Part Time Call Center Billing roles focus on managing billing-related customer inquiries, requiring specific knowledge of billing systems. In contrast, Part Time Call Center Customer Service involves broader customer support tasks. Both roles operate in similar call center environments but serve different customer needs.

What cities near Rochester Hills, MI are hiring for Part Time Call Center Billing jobs?

Cities near Rochester Hills, MI with the most Part Time Call Center Billing job openings:

Part Time Call Center Billing jobs near you
Infographic showing various Part Time Call Center Billing job openings in Rochester Hills, MI as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,811 per year, or $18.7 per hour.

Part-Time Call Center

Michigan Schools and Government Credit Union

Troy, MI • On-site

$15.25 - $19/hr

Part-time

Medical, Retirement, PTO

Re-posted 2 days ago

Michigan Schools & Government Credit Union rating

7.5

Company rating: 7.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description


Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for more 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in south east Michigan, over 450 team members, 150,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades. We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. Our dedication to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press twelve years in a row.
If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!
Information about our comprehensive total rewards package can be found here.
Call Center Representatives will work an average of 29 hours per week during our call center hours: Monday-Wednesday 8am-5pm, Thursday 8am-6pm, Friday 8am-7pm, and Saturday 8am-1pm.
Overview of Responsibilities: Delivers the desired member experience by providing high quality service via telephone and e-mail across member service, lending, and digital service queues. Uses active listening skills to identify and address/resolve member needs and cross sell products and services to deepen member relationships. Works as a productive, cooperative, and engaged team member to serve members and reach individual and Call Center team goals.
  • Member Service: Consults with members to explain financial services, resolve inquiries, and provide information on MSGCU's services, eligibility requirements, and account options. Performs a variety of member service tasks, including accurately processing account transfers, setting up automated services, assisting with account updates, processing loan payments, ordering debit/credit cards, and following up on fraud and dispute claims as needed to ensure member satisfaction.
  • Troubleshooting and De-escalation: Reviews account data to understand and resolve members concerns. Maintains calm and professional communication to de-escalate situations and ensure members concerns are addressed. Troubleshoots online banking, mobile app, and other digital services to deliver an exceptional member experience.
  • Consumer Lending: Collects and inputs required information for loan applications and ensures all accompanying notes and details are documented. Notates member closing preferences and provides direction to members regarding required documentation needed to complete the closing process.
  • Cross-Selling: Actively listens for cues during member interactions to identify potential needs and provide recommendations on products or services that align with their financial goals. Contributes to the achievement of department sales goals by deepening member relationships and promoting relevant solutions and opportunities to enhance the members financial success.

Core Competencies:
  • Member Focus: Builds strong member relationships (internal/external) by using active listening skills to gain insight into member needs, identifying opportunities to benefit the member, efficiently resolving problems, and providing superior quality service. Behavior consistently demonstrates engagement with members and commitment to MSGCU initiatives.
  • Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency and enthusiasm.
  • Communicates Effectively: Develops and delivers communications (verbal, including via phone, and written) that convey a clear understanding of the unique needs of different audiences.
  • Instills Trust: Gains the confidence of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Exemplifies courage by stepping up to address difficult issues.
  • Self-Development: Actively seeks new ways to grow and be challenged using formal and informal development channels.

Education and Experience Requirements:
  • High school diploma or GED; and
  • Either of the following experience within a fast-paced customer service environment:

o 1 year of experience within financial services, or
o 2 years of experience within a call center with sales or production goals
  • Suggestive selling and business solicitation experience in a financial institution preferred.

Working Conditions:
  • Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
  • Occasionally required to travel throughout MSGCU's service area as business needs require.
  • Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
  • This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 10 pounds.

Compensation and Benefits:
Competitive salaries are just the starting point for MSGCU team members. We also champion our team members with generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.
  • Base hourly pay begins at $19.70 / hour
  • Team members in this role are eligible to earn incentives as part of our variable compensation plan
  • If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
  • You will enjoy 12 paid holidays and up to 60 hours of PTO your first year of service (pro-rated based on start date)

What Michigan Schools & Government Credit Union employees say

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