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Part Time Call Center Agent Jobs in Lansing, IL (NOW HIRING)

Camping World

Business Analyst

Chicago, IL

$83K - $127K/yr

Call Center Performance * Analyze call volume, agent performance, and customer satisfaction metrics ... more! Part-time associates are offered access to dental & vision coverage! For more information ...

Hyatt

Front Office Agent (Part Time)

Chicago, IL

$26.75/hr

In addition, our conference center boasts nearly 30,000 sq. ft. of meeting space. You will rest ... You'll be the face of Hyatt as a Front Office Agent. If you have worked at other Hotels as a front ...

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All JobsCall Center Agent JobsPart Time Call Center Agent JobsPart Time Call Center Agent Jobs in Lansing, IL

Part Time Call Center Agent information

See Lansing, IL salary details

$10

$16

$24

How much do part time call center agent jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for part time call center agent in Lansing, IL is $16.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.51 per hour, depending on experience, location, and employer.

What is a part time call center agent?

Part time call center agents are professionals who handle customer calls, inquiries, or support requests for a company, but work fewer hours per week than full-time agents. They may answer questions, resolve issues, or provide information to customers over the phone, often during peak periods or outside standard business hours. This role typically requires good communication skills, patience, and the ability to work flexible shifts. Part time schedules can be ideal for students, parents, or those seeking supplemental income.

What are the key skills and qualifications needed to thrive as a part time call center agent, and why are they important?

To thrive as a Part Time Call Center Agent, you need strong communication skills, active listening, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic computer proficiency is typically required. Patience, resilience, and problem-solving abilities help agents deliver excellent customer service and manage difficult interactions. These skills are crucial for maintaining customer satisfaction and ensuring efficient, effective call resolution in a dynamic environment.

What are some common challenges faced by part-time call center agents, and how can they be effectively managed?

Part-time call center agents often face challenges such as managing high call volumes during peak hours and adapting to varying shift schedules. Staying up to date with product or service information can also be difficult with limited hours. To manage these challenges, it's important to communicate regularly with supervisors, make use of available training resources, and develop effective time management skills. Building strong relationships with team members can also help create a supportive work environment and facilitate knowledge sharing.

What is the difference between Part Time Call Center Agent vs Customer Service Representative?

AspectPart Time Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote or on-siteRetail, office, or remote settings
Industry UsageTelecommunications, tech, financeRetail, banking, healthcare
Search & Comparison IntentCustomer support, inbound calls, part-time rolesCustomer service, client interaction, part-time roles

Both roles involve assisting customers, often require similar credentials, and are found in similar industries. The main difference is that a Part Time Call Center Agent typically handles inbound or outbound calls in a call center environment, often remotely or on-site, while a Customer Service Representative may work in various settings like retail or healthcare, with broader customer interaction responsibilities.

What are the most commonly searched types of Call Center Agent jobs in Lansing, IL?

The most popular types of Call Center Agent jobs in Lansing, IL are:

What are popular job titles related to Part Time Call Center Agent jobs in Lansing, IL?

For Part Time Call Center Agent jobs in Lansing, IL, the most frequently searched job titles are:

What cities near Lansing, IL are hiring for Part Time Call Center Agent jobs?

Cities near Lansing, IL with the most Part Time Call Center Agent job openings:

Part Time Call Center Agent jobs near you
Infographic showing various Part Time Call Center Agent job openings in Lansing, IL as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,947 per year, or $16.8 per hour.

Contact Center Agent

Chicago Lighthouse for People Who Are Blind or Visually Impaired

Chicago, IL • On-site

$18.50/hr

Part-time

Retirement, PTO

Posted 4 days ago

Job description

STATEMENT OF PURPOSE: Contact Center Agent will be responsible for providing high quality customer service assistance for inbound calls from Illinois residents in response to appointment requests, general information inquiries and call transfers for the Illinois Secretary of State. Contact Center Agents will be responsible for assuring speedy resolution of inquiries utilizing all available resources.

KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

  • Adhere to the Privacy Act as it relates to the confidentiality of information gathered and released;
  • Continually maintain up-to-date knowledge of The Illinois Secretary of State regulations and policies;
  • Answer inbound appointment requests for The Illinois Secretary of State;
  • Redirect or transfer customers to additional Illinois State services utilizing established resources;
  • Utilize centralized scheduling system for Illinois residents seeking appointments at various Illinois Drivers Service Facilities;
  • Ability to empathize with customers and prioritize needs;
  • Gather information from customer and other resources as needed for problem-solving and resolution;
  • Navigate between systems and utilize all tools available to assist and service customers;
  • Will be required to complete program training, as warranted, and successfully implement that Knowledge in day-to-day operations;
  • Any other duties as deemed necessary by supervisor.

QUALIFICATIONS:

  • High School diploma or equivalent required;
  • Must be able to speak English clearly and professionally;
  • 1 to 2 years contact center experience preferred;
  • 1 to 2 years customer service experience required;
  • Bilingual English/Spanish a plus;
  • Must have intermediate computer skills and the ability to navigate through multiple data screens;
  • Must have excellent communication skills and be able to multi-task;

Employee Benefits

  • 10 days paid vacation
  • 12 paid holidays
  • 6 sick days accrued over the year
  • Employee recognition events
  • Company matched 401(k) plan
  • Reasonably priced delicious food options on site (except at Glenview location)

The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.


Part Time Employees working between 5-6 hours Monday - Friday;
During first 30 days (8 am - 1 pm);
after training period (7am - 12 PM);