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Part Time Call Auditor Jobs in Springville, UT (NOW HIRING)

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

$14.75 - $19/hr

Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM ... Experience working in a Call Center * Experience dealing in Customer Service * Familiar with Linux

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

$14.75 - $19/hr

Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM ... Experience working in a Call Center * Experience dealing in Customer Service * Familiar with Linux

All JobsCall Auditor JobsPart Time Call Auditor JobsPart Time Call Auditor Jobs in Springville, UT

Part Time Call Auditor information

See Springville, UT salary details

$9

$17

$43

How much do part time call auditor jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for part time call auditor in Springville, UT is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $17.88 per hour, depending on experience, location, and employer.

What is a part time call auditor?

A Part Time Call Auditor is responsible for monitoring and evaluating phone calls, typically between customers and service representatives, to ensure quality standards are met. They listen to recorded or live calls, assess compliance with company policies, and provide feedback to improve customer service. This role is usually part-time and may involve flexible hours, making it suitable for individuals seeking supplemental income or work-life balance. Part Time Call Auditors are essential in maintaining high standards of customer interactions and supporting staff training initiatives.

What are the key skills and qualifications needed to thrive as a part time call auditor?

To thrive as a Part Time Call Auditor, you need keen attention to detail, analytical listening skills, and a basic understanding of quality assurance principles, often supported by a high school diploma or equivalent. Familiarity with call recording software, quality monitoring tools, and CRM systems is typically required. Strong written communication, objectivity, and time management are valuable soft skills in this position. These abilities help ensure accurate call evaluations, maintain compliance standards, and provide actionable feedback for continuous improvement.

What are some typical challenges faced by part time call auditors, and how can they be managed effectively?

Part-time call auditors often face challenges such as maintaining focus during repetitive listening tasks, adapting to different call styles, and accurately documenting feedback within limited hours. To manage these, it's important to take regular short breaks, stay organized with clear note-taking, and communicate proactively with supervisors if clarification is needed. Building familiarity with call evaluation criteria and using provided auditing tools efficiently can also help improve accuracy and productivity in the role.

What is the difference between Part Time Call Auditor vs Part Time Claims Processor?

AspectPart Time Call AuditorPart Time Claims Processor
Required CredentialsBasic computer skills, possibly some industry-specific trainingBasic computer skills, insurance knowledge often preferred
Work EnvironmentCall centers, remote or on-siteOffice or remote, insurance or healthcare companies
Employer & IndustryInsurance, healthcare, customer serviceInsurance, healthcare, administrative

Part Time Call Auditors and Part Time Claims Processors both require basic computer skills and industry knowledge. Call Auditors focus on reviewing call recordings for quality, while Claims Processors handle insurance claims. Both roles are common in insurance and healthcare sectors, often performed remotely or in call centers.

What cities near Springville, UT are hiring for Part Time Call Auditor jobs?

Cities near Springville, UT with the most Part Time Call Auditor job openings:

Part Time Call Auditor jobs near you

Customer Support Rep

SecurityMetrics

Orem, UT • On-site

$14.75 - $19/hr

Part-time

This job post has expired today. Applications are no longer accepted.

Job description

Join SecurityMetrics Customer Support Team

Come work for a company that cares about you and your career. Do you like tech but you are not sure what type of job suits you best? Here at SecurityMetrics we always promote from within before hiring externally. If you are looking to start a career in data security, programming, audit, and forensics, then come work here. Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM Customer Support department. We transfer many agents to other departments each year. Come get trained for a real career here at SecurityMetrics Customer Support!

SecurityMetrics is looking for experienced Customer Support staff to join our Customer Support team! This is an in-house position, and we are not looking to hire remote employees at this time. We are looking for applicants that have a customer service background to assist customers in understanding our products and processes.

As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in utilizing our industry-leading security products/programs. Customer Support Representatives will learn about computer and credit card data security standards and how to defend against the ever-intensifying cybersecurity threat.

As a Customer Support Representative, you are put in a position with plenty of options for growth as you expand your knowledge of advanced computer networking, gain experience working with a wide variety of operating systems, and work with IT professionals from around the globe!

Responsibilities

  • Provide basic customer support and account maintenance via phone or email
  • Scope customers to determine their PCI Self Assessment Questionnaire type
  • Help customers navigate and understand the PCI Self Assessment Questionnaire

Required Skills and Experience

  • Basic computer skills (i.e. typing, email, web browser)
  • Basic understanding of networks and network devices
  • Ability to troubleshoot account issues
  • Desire to learn and grow
  • Excellent written and oral communication skills
  • Ability to listen to, comprehend, empathize, and resolve customer's needs and concerns

Preferred Skills and Experience

  • Fluent in English and any of the following languages: Portuguese, Chinese/Mandarin, Spanish, French/Quebecois
  • Part-time positions are available upon review
  • Familiar with PCI-DSS
  • Experience working in a Call Center
  • Experience dealing in Customer Service
  • Familiar with Linux
  • Basic understanding of HTML

Apply