Part Time Call Auditor Jobs in Santa Rosa, CA (NOW HIRING)

Join our dynamic team as a Part Time Night Auditor! This position requires weekend and holiday availability.

We are excited to offer an outstanding opportunity for individuals who are passionate about delivering exceptional service and creating memorable experiences for our guests. As a Night Auditor you'll be responsible for the audit, preparation and posting of all revenue activity from PMS, POS and all other ancillary revenue systems as of the end of the day. Conduct all system backup and roll over functions for new day, week, month and year. Also responsible for operating the front desk overnight and conducting all front desk functions.

A LITTLE ABOUT US

North Block Hotel, honored as "#1 Hotel in Northern California" by the Condé Nast Traveler's Readers' Choice Awards, is located in Yountville, the epicenter of Napa Valley's wine and culinary scene. The Restaurant at North Block Yountville, winner of Travel & Leisure's World's Best and Condé Nast Traveler Reader's Choice awards, features seamless experience that is refined but relaxed by combining sophisticated design with eclectic elements, attentive service that is personal, and a menu that is refined and elevated but does not take itself too seriously. Extraordinary service, an enviable location, and a discerning clientele all combine here to create the perfect environment for hospitality professionals.

WHAT WOULD YOU DO AS A NIGHT AUDITOR
ESSENTIAL FUNCTIONS:
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and
whatever time of the shift
• Maintain positive guest relations at all times
• Resolve guest complaints, ensuring guest satisfaction
• Uphold all Service Standards
• Maintain professional relationships with all coworkers
• Follow checklists and standard operating procedures
• Exercise discretion and authority to resolve guest complaints
• Balance various point of sale systems to the PMS system including POS, call accounting, along with
manually posted revenue including laundry/valet, parking, transportation, postage, etc.
• Responsible for the safekeeping of all guest related posting backup, accounting records, and the
accounting office
• Prepares F&B summary report - audit all cashier work and compile information for the F&B
summary report
• Review and reconcile all PMS transactions daily
• Audit front desk agent's daily work - sort and compile cashier backup including all types of guest
revenue postings, guest account payment postings, paid outs and all other cashier transactions
• Balance and transmit credit card batches on a nightly basis to the credit card companies
• Perform maintenance tasks of the network back up and PMS back up
• Perform system maintenance functions for the PMS system
• Responsible for taking appropriate action during instances of system(s) equipment failure to
minimize financial losses and guest inconveniences
• Ensure all reports and nightly emails are accurate and distributed on a nightly basis
• Maintains a safe, clean, organized, and well stocked work area
• Verify all cashier postings and sort, compile and organize all cashier work for the income auditor
• Maintain computer security

REQUIRED COMPETENCIES:
• Proficiency with Excel, Opera
• Oral and written proficiency in English
• Good communication skills, both oral and written
• Outstanding customer service skills
• Ability to understand and follow written and verbal instructions
• Ability to multitask and work in a fast paced environment
• Be a clear thinker, remaining calm and resolving problems using good judgment
• Work cohesively with co-workers as part of a team
• Work with minimal supervision
• Maintain confidentiality of guest information and pertinent Company data

North Block Hotel + Restaurant is a part of Mosaic Hotel Group; a collection of award-winning, boutique hotels, each providing an immersive experience for the modern traveler. With fewer than 80 rooms each, Mosaic Hotel Group delivers truly personal service and is ingrained in the local culture within their beloved destinations. Mosaic Hotel Group is a division of Palisades Hospitality, a Northern-California based bespoke hospitality management company that manages and develops a curated portfolio of 20+ hotels and restaurants and provides industry-tailored financial, design and development consulting services. Palisades is committed to creating design-driven, dynamic spaces thoughtfully rooted in their locale and that leave a lasting impact on our guests and in their communities.

Palisades Hospitality offers the following benefits for eligible part time employees:

Health: Voluntary Benefit Center for Ancillary Coverages like Dental, Vision, Critical Illness, Hospital Indemnity, Travel Insurance, Pet Wellness and more!

Retirement: 401k Retirement savings program is available for all full and part time employees over the age of 21

Perks: All employees are eligible to enjoy a Travel + Dining Discount to stay and dine at sister locations. Employees celebrating years of service are recognized with a bonus award for milestone years.