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Program Specialist

Mission Statement

Team Up Mentoring connects the key elements of a child's life to foster growth and success through building long-term relationships with children, collaborating with all stakeholders, and providing resources and skills for the entire family.

Position Information

Title: Program Specialist
Reports To: Elementary Director or Teen Learning Academy Director
Classification: Part-Time, Non-Exempt
Schedule: Based on program needs and assigned responsibilities

Organization

Team Up Mentoring is a 501(c)(3) nonprofit organization located in Monroe, Georgia. We serve children and families affected by trauma by providing mentoring, youth development, family support, and resource coordination in partnership with schools, caregivers, and the community.

Our Values

• Curiosity
• Kindness
• Bravery
• Excellence
• Consistency

Position Summary

The Program Specialist provides both program coordination and client support to ensure children and families have a positive, seamless experience with Team Up Mentoring. This position supports program logistics, participant onboarding, volunteer coordination, and family engagement while helping maintain a safe, welcoming, and trauma-informed environment.

The ideal candidate is highly organized, relationship-focused, adaptable, and passionate about serving children and families affected by trauma.

Key Responsibilities

Client Intake & Family Support

• Serve as a welcoming first point of contact for prospective client families.
• Conduct client intakes by phone, in person, or during home visits as needed.
• Collect and verify required enrollment documentation.
• Determine eligibility for Team Up programs.
• Coordinate timely registration and onboarding of new participants.
• Maintain accurate client records and documentation.
• Track intake and registration timelines to ensure families move efficiently through the enrollment process.
• Provide excellent customer service and support throughout the enrollment process.
• Build trusting, respectful relationships with children and caregivers.
• Connect families with internal and community resources as appropriate.
• Support transportation, communication, advocacy, and other participant needs that reduce barriers to participation.

Program Coordination

• Coordinate transportation for participants.
• Coordinate meal donors and community partners, including scheduling and welcoming onsite volunteers.
• Assist with planning and coordinating program activities.
• Identify and coordinate guest speakers and enrichment opportunities.
• Facilitate small group activities and discussions as needed.
• Administer participant pre-tests, post-tests, surveys, and evaluations.
• Assist with maintaining program supplies, inventories, and equipment.
• Help monitor program budgets and purchasing as assigned.

Youth Development

• Foster a safe, positive, and trauma-informed environment.
• Encourage active participation and consistent attendance.
• Ensure participants receive meaningful recognition for accomplishments and growth.
• Support individualized experiences that meet the unique needs of each participant.
• Build positive relationships with youth while modeling Team Up's core values.

Staff, Volunteer & Community Support

• Assist with training volunteers, facilitators, and interns on curriculum and program expectations.
• Support volunteer engagement during programming.
• Represent Team Up professionally with community partners.
• Deliver presentations to community organizations as assigned.
• Maintain positive relationships with schools, community agencies, and referral partners.

Administrative Responsibilities

• Maintain accurate program documentation and reports.
• Utilize Google Workspace and organizational databases effectively.
• Track assigned projects and complete work within established deadlines.
• Communicate regularly with supervisors regarding participant needs, concerns, and program progress.
• Participate in required staff meetings and professional development.

Qualifications

Preferred:

• Bachelor's degree in Education, Social Work, Human Services, Psychology, Youth Development, or a related field.
  

Experience:

• Two years of experience working directly with youth and families preferred.
• Experience providing trauma-informed services.
• Experience coordinating programs or events preferred.
• Experience working with diverse populations.

Knowledge and Skills:

• Strong organizational and time-management skills.
• Excellent verbal and written communication.
• Ability to build strong relationships with children, caregivers, volunteers, and community partners.
• Ability to manage multiple priorities while maintaining attention to detail.
• Working knowledge of community resources.
• Proficiency with Google Workspace and standard office technology.
• Ability to work independently while collaborating effectively with a team.

Requirements:

• Valid driver's license.
• Reliable transportation.
• Ability to pass required background checks.

Physical Requirements

The position regularly requires:

• Prolonged sitting and computer work.
• Walking and standing during programming.
• Occasional lifting of up to 20 pounds.
• Driving to program sites, schools, and community locations.
• Ability to communicate effectively in person, by phone, and electronically.

Work Environment

This position works in a combination of office, school, community, and program settings. Evening and occasional weekend work may be required to support Team Up programming and special events.

The position requires flexibility, sound judgment, professionalism, and the ability to adapt to changing priorities while maintaining a high level of service to children and families.

Disclaimer

This job description is intended to describe the general nature and level of work performed by the employee assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may change as organizational needs evolve.