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Reservation Clerk Part-Time
Central Part Time 25.76 - 28.99 (Annually)
Job Summary
This position is responsible for ensuring theefficient transportation scheduling or reservations of Metro Paratransit andDemand Response customers through the use of sophisticated computer software. Theposition assists customers with questions related to ADA required ComplementaryParatransit service and other services offered by the Agency. The position additionally has the responsibilityof working with customers concerning issues related to previously scheduledrides.
Up to 28 hours per week
Job Responsibilities

• Assist customers in a polite and professional manner with service requests, reservations, cancellations, complaints and various trip-related issues.
• Establish efficient routing and scheduling for customers using telephone and specialized computer software. This duty includes daily proofing of previously scheduled trips for accuracy.
• Comply with transportation contractual agreements for Medicaid and other Providers of service the Agency may engage with.
• Assist customers who are taking inter-jurisdictional trips with partnered Transit Agencies.
• Assist and educate customers in the delivery of required Complementary Paratransit Service.
• Assist and educate customers with additional services beyond required Complementary Paratransit Service which includes but is not limited to Medicaid trip reservations.
• Print and prepare driver information for day of service.
• Ability to work varying schedules including weekend work.
• Additional duties as required.

Knowledge, Skills, and Abilities

• Extensiveknowledge of street geography and metropolitan St. Louis, as well as St. LouisCounty.
• Knowledge ofautomated reservation and scheduling systems, map book usage, and use of Metromulti-modal transportation systems.
• Knowledge of personal computers, and theMicrosoft office suite of software.
• Touch typing at least 30 words perminute.
• Ability to recognize servicezones and apply Metro fare structure and policies and procedures.
• Complete understanding the FTA requirementsof Complementary Paratransit Service.
• Complete understanding of additional providers and services offered byMetro.
• Ability to work rotating shifts.
• Ability to maintain an effective working relationship with Paratransitstaff, the general public, and various service agencies, caseworkers, andoutside providers.
• Ability tocommunicate effectively, both orally and in writing.
• Ability to work under stressful conditionswhile answering a high volume of phone calls.
• Ability to analyze and make decisions and problem-solve forcustomers.
• Ability to maintainconfidentiality of sensitive customer and driver information.

Compensation:
25.76 - 28.99 (Annually)
Employment Type:
Part Time
Location:
Central
Education:
Highschool Diploma or Equivalent required.
Experience:
1 to 3 years
Customer Service / Administrative
Equal Employment Opportunity (EEO)
Bi-State Development is proud to be an Equal Opportunity Employer.
Compensation Disclosure
Bi-State Development is committed to ensuring all employees are compensated fairly. The salary range provided reflects our current expectations for this position. However, final base salary or offer may vary depending on several factors, including skills, qualifications, experience, business needs, and budgetary considerations.