Summary
Plans, develops, organizes, and performs a variety of high-level analyses of departmental processes and operations; supports the implementation of divisionwide initiatives; oversees all elements of program improvement cycles; and develops business processes designed to measure program performance.
Qualifications
Required
- Any combination of education and experience equivalent to a bachelor's degree in business or public administration or a field related to the business of the department.
- Four (4) years of experience in data analysis, systems, organizational development, business process redesign, contract management, procurement, or human resources operations.
- Advanced degree(s) beyond the minimum degree requirement in a relevant field may be considered for some experience.
- Knowledge of the principles and practices of public administration, department-related administration and group facilitation.
- Knowledge of statistical, research, data analysis, and business process redesign procedures and techniques.
- Knowledge of public contracting, procurement, and costing.
- Knowledge of the laws and regulations governing the activities of a school system.
- Ability to articulate solutions to budget, data, and contract issues.
- Ability to work independently and exercise a high degree of initiative and judgment.
- Ability to manage large projects.
- Ability to act as a group facilitator.
- Ability to deal tactfully and effectively with all levels of department staff.
- Proficiency in the use of technology and data compilation, analysis, and reporting.
- Ability to communicate effectively, both orally and in writing.
Preferred
Major Duties/Essential Functions
- Performs advanced-level, highly specialized business and operational process analyses.
- Conducts research to identify deficiencies and develop and implement strategies for improvement.
- Assesses business or process requirements, completes research and analysis to determine viable solutions, and makes recommendations for alternatives and enhancements.
- Collaborates with department staff and serves as liaison and/or group facilitator to identify, promote and implement business process redesign strategies.
- Develops business processes designed to measure program performance and return on investment.
- Uses appropriate tools to perform problem determination and root cause analysis and recommends appropriate resolutions.
- Obtains and analyzes data for critical decision-making purposes.
- Identifies technology solutions to improve business processes and works with the appropriate department or office to implement.
- Establishes and maintains an evaluation cycle to ensure that the business processes in the department continue to be efficient and effective.
- Performs project assessment and manages departmentwide projects related to process improvement ensuring that the goals and objectives of projects are accomplished within the prescribed timelines.
- Prepares interim and final project reports for management.
- Coordinates with multidisciplinary departments and offices to successfully complete projects.
- Carries out duties requiring the application of predetermined practices and policies, and adaptation of policies, procedures, and regulations; proposes changes, as needed.
- Participates in contract management and procurement activities to include the costing of new and existing programs and/or services.
- Supports project teams with the development of contract requirements.
- Prepares documentation for competitive procurement of goods and services.
- Evaluates bids and chairs the selection advisory committees.
- Interfaces with outside vendors and contractors; monitors and reports vendor performance.
- Prepares information for management to include solutions related to budget, data, and contract issues.
- Creates communications and delivers presentations.
- Provides training to staff related to the implementation of new business processes.
- Assists in the planning and logistics for large-scale professional and/or curriculum development events.
- Performs related duties as required or assigned.
Work Environment/Physical Requirements
This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.