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Parexel Jobs (NOW HIRING)

Call Center Agent

Glendale, CA · On-site

$20 - $23/hr

At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is ...

At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is ...

Parexel has an excellent opportunity for an attorney with 3 - 6 years' experience to join our global legal and risk management team as an Associate Counsel. Our team is committed to mentoring and ...

At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is ...

At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is ...

At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is ...

At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is ...

At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is ...

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Parexel information

See salary details

$33K

$71.9K

$116.5K

How much do parexel jobs pay per year?

As of Jul 13, 2026, the average yearly pay for parexel in the United States is $71,948.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $85,000.00 per year, depending on experience, location, and employer.

What does Parexel Company do?

Parexel is a global biopharmaceutical services organization that provides clinical research, regulatory consulting, and commercialization services to pharmaceutical, biotech, and medical device companies. The company employs professionals such as clinical research associates and regulatory specialists to support drug development and approval processes. It operates in a regulated environment requiring compliance with industry standards and often involves project management and data analysis skills.

What are the main responsibilities of a Clinical Research Associate (CRA) at Parexel, and how does the role contribute to clinical trial success?

As a Clinical Research Associate (CRA) at Parexel, you will oversee the progress of clinical trials at investigational sites to ensure they are conducted, recorded, and reported in accordance with protocol, Good Clinical Practice (GCP), and regulatory requirements. This involves frequent site visits, monitoring data integrity, and maintaining close collaboration with site staff and clinical project teams. CRAs play a pivotal role in identifying and resolving issues early, supporting patient safety, and ensuring trial milestones are met. The role requires strong communication skills, attention to detail, and the ability to work both independently and as part of a global team.

What are the key skills and qualifications needed to thrive at Parexel, a leading clinical research organization, and why are they important?

To thrive at Parexel, you generally need expertise in clinical research, regulatory compliance, and data analysis, often supported by a degree in life sciences or a related field. Familiarity with clinical trial management systems (CTMS), electronic data capture (EDC) platforms, and certifications such as GCP (Good Clinical Practice) are commonly required. Strong attention to detail, teamwork, and effective communication are standout soft skills in this environment. These abilities ensure the accuracy, compliance, and collaborative spirit needed to deliver high-quality research outcomes for clients and regulatory agencies.

How much does Parexel pay?

Salaries for roles at Parexel vary depending on the position, experience, and location. Entry-level positions typically start around $60,000 annually, while more experienced roles can pay over $100,000. Compensation often includes benefits such as health insurance and performance bonuses.

What is Parexel and what does the company do?

Parexel is a global clinical research organization (CRO) that provides a range of services to the biopharmaceutical and medical device industries. The company specializes in conducting clinical trials, regulatory consulting, and providing technology solutions to help bring new medical treatments to market. Parexel partners with pharmaceutical, biotechnology, and medical device companies to support drug development from early-phase research through to post-marketing surveillance. Their services help ensure that new therapies are safe, effective, and compliant with regulatory standards.

How do I get into Parexel?

To get into a role at Parexel, candidates should review current job openings on the company's careers page, ensure they meet the required qualifications and experience, and submit an application online. Preparing a tailored resume and cover letter highlighting relevant skills, such as clinical research knowledge or regulatory understanding, can improve chances. Networking and obtaining relevant certifications, like GCP or clinical trial training, may also be beneficial.

Is Parexel a good place to Work?

Parexel is a global biopharmaceutical services company that offers roles in clinical research, regulatory consulting, and data management. Employees often cite a collaborative environment, opportunities for professional development, and competitive benefits, though experiences can vary by location and role.
More about Parexel jobs
What cities are hiring for Parexel jobs? Cities with the most Parexel job openings:
What states have the most Parexel jobs? States with the most job openings for Parexel jobs include:
Infographic showing various Parexel job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $71,948 per year, or $34.6 per hour.
Call Center Agent

Call Center Agent

Parexel

Glendale, CA • On-site

$20 - $23/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 18 days ago


Parexel rating

9.1

Company rating: 9.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

5th of 59 rated research


Job description

When our values align, there's no limit to what we can achieve.
At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.
Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.
Work Location: onsite in Glendale, CA
Parexel Early Phase Clinical Unit supports the development of innovative new medicines which are vital for public health, improving outcomes, and saving lives. The early phase and "first in human" trials are the first step in testing these novel treatments in humans.
At Parexel, the Call Center Agent is a business crucial role in ensuring panels of volunteers for clinical research studies conducted at the Parexel Baltimore and Los Angeles Early Phase Clinical Units (EPCUs) are filled on time and are in compliance with all sponsor protocols, Good Clinical Practices (GCPs), EPCU Standard Operating Procedures (SOPs), and any other applicable regulations. The person in this position ensures that all departmental work is timely, efficient, and of the highest quality.
Your Activities:
  • Coordinating all aspects of incoming and outgoing calls and emails as they relate to specific assigned studies
  • Interfacing with the screening team regarding screening appointment dates/times and communicating this information to all relevant call-center personnel
  • Communicating and coordinating status of recruitment efforts within the call-center and initiating any increased efforts to maximize recruitment for assigned studies
  • Providing regular updates to the study team and management on recruitment progress
  • Reviewing clinical trial protocols and developing study specific recruitment documents - e.g., telephone scripts, study fact sheets, call strategies, etc.
  • Telephone screening potential trial volunteers according to study specific telephone scripts and the daily recruitment strategy
  • Handling incoming and outgoing calls to potential volunteers and closely track daily activity utilizing the Cisco Enterprise Contact Center (automated call distribution system)
  • Scheduling screening appointments and record appropriate volunteer data in ClinBase™
  • Data entry of all communications to the Volunteer Database for assigned studies
  • Participating in team project meetings for regular recruitment updates on assigned studies
  • Undertaking the full range of duties relevant to the management and development of the team to ensure their performance meets and or exceeds both the business and their own personal goals/objectives
  • Maintaining a positive, results orientated work environment
  • Building partnerships and modeling teamwork
  • Communicating to the team in an open, balanced, and objective manner
  • Various other projects/duties as assigned by the Call-Center Manager or Management based on company need

Your Profile:
  • Previous experience working in a high-volume call center setting - managing inbound and outbound calls
  • A flexible attitude with respect to work assignments and new learning
  • Ability to work evenings or weekends as projects dictate (schedule is typically weekday shift)
  • High School Diploma required. Bachelor's degree preferred.

Base Pay Range: $20.00 to $23.00 per hour
Actual salaries may vary within the range based on several factors including, but not limited to education, training, experience, professional achievement, and location.
In addition to base salary, some roles may be eligible for participation in Parexel's annual performance-based bonus plan, annual salary review and additional total rewards incentives.
Our talent acquisition team will provide additional details on our bonus plan or incentive programs for those eligible roles. For all eligible employees, we offer market leading benefit programs including paid time off, 401k match, life insurance, health insurance, and other benefit offerings in accordance with the terms of applicable plans.
EEO Disclaimer
Parexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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PAREXEL logo

About PAREXEL

Sourced by ZipRecruiter

Bring your Data Management expertise to Parexel's Strategic Partnerships. Although we work globally, each partnership we form is deeply personal. We are as dedicated to every aspect of our client's product development as they are - and work closely with client teams in true partnership to understand both challenges and opportunities. At Parexel we are focused on meeting customer and patient needs through collaborative partnership so that we get treatments into the hands of patients who need them most.

Industry

Pharmaceutical and medicine manufacturing

Company size

10,000+ Employees

Headquarters location

Waltham, MA, US

Year founded

1983