Packaged App Development Analyst Jobs in Massachusetts

Ring's mission is to make neighborhoods safer. The Core App team advances this mission by building the experiences that millions of customers rely on daily - from setting up their first device to receiving a notification, reviewing video, and taking action. Every interaction in the Ring app is an opportunity to make safety simpler, smarter, and more proactive.
We are seeking an AI-native Product Manager - Technical (Builder) to own and drive core customer experiences that make neighborhoods safer. In this role, you will leverage AI tools and approaches throughout your product workflow - from automated data analysis and feature validation to prototyping and accelerating engineering delivery. You will set the AI-native systems and standards that other Builders across the Core App team adopt.
Key job responsibilities
- Own the product roadmap for core Ring app features, defining vision, strategy, and priorities that directly improve how customers protect their homes and neighborhoods.
- Define and deliver AI/ML-powered features that make the Ring experience more intelligent, proactive, and personalized.
- Leverage AI-native tools and approaches to accelerate product discovery, prototyping, and validation.
- Identify friction points in core customer journeys - from setup to daily use - through data analysis, and drive product solutions that eliminate them.
- Work cross-functionally with engineering, data science, UX design, and operations to ship features from concept to launch.
- Write clear product requirements documents, user stories, and technical specifications.
- Analyze customer behavior, engagement metrics, and safety outcomes to inform prioritization and measure feature success.
About the team
The Core Ring App team builds the primary experience for millions of Ring customers worldwide. We own the features and workflows that turn Ring hardware into a complete home and neighborhood safety system - making it effortless for customers to monitor, respond, and stay connected to what matters the most for them.
BASIC QUALIFICATIONS
- Experience working with engineering and technical teams to build automated solutions
- Experience defining roadmap strategy and prioritizing deliverables for your team products
- Bachelor's degree
- 2+ years of customer-facing product development and product management, including defining, launching, and optimizing product and services experience
- Demonstrated experience using LLMs and AI tools for data analysis, process improvement, strategy definition, or prototyping
PREFERRED QUALIFICATIONS
- Knowledge of agile product development and life-cycle management process
- Experience leading cross-functional teams to deliver products and online services on tight deadlines
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Hawthorne - 129,200.00 - 174,800.00 USD annually
USA, MA, North Reading - 129,200.00 - 174,800.00 USD annually