Owner Services Manager Jobs in Colorado (NOW HIRING)

Residences at The Little Nell offer exquisite private mountainside homes and guest rooms situated at the base of Aspen Mountain. Owners and rental guests enjoy exceptional personal service delivered by Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, and unparalleled access to America's most famous mountain town - inspired by place, united by purpose, defined by you. 

The dramatic, mountain-inspired architecture features exceptional finishes, custom furnishings, fine art, and curated collectibles, with expansive private decks and furnished balconies that overlook breathtaking mountain scenery and the vibrant energy at the base of the gondola. Residences at The Little Nell also provide access to a stunning rooftop pool and water garden, gym and yoga studio with a view. 

For more information, visit https://www.thelittlenell.com/residences or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.   

Position Summary  
The Owner Services Manager serves as the primary point of contact for Owners following the purchase of their interest(s) at Residences at The Little Nell, providing exceptional service and support throughout the Owner experience. This position manages Owner reservations, vacation selections, rental program processes, and related reporting while maintaining accuracy and clear communication. The Manager builds strong Owner relationships, coordinates with property departments, resolves concerns, and supports Owner engagement and property operations. This position reports to the Director of Owner Services. 

The pay range for this position is $32.00 to $38.00 per hour.  Actual pay will be dependent on budget and experience; this hourly management role is eligible for The Residences at The Little Nell annual bonus program.

Job Posting Deadline
Applications for this position will be accepted until September 13, 2026.

Essential Job Functions/Key Job Responsibilities 
    Welcome new Owners following the purchase of their interest(s), providing timely follow-up by phone and email and serving as a knowledgeable resource throughout the Owner experience 
    Educate Owners on the property's rental program, including the exclusive rental agreement available through the Managing Agent, rental opportunities, and applicable processes 
    Explain and administer the Owner rotation system based on assigned Owner Letter Numbers, ensuring selections and assignments are handled accurately and equitably 
    Conduct twice-yearly Owner selections for Planned Vacation Weeks (PVW) and Space Available Nights, including preparing individualized selection packets, managing expectations, organizing forms by applicable rotation priority, processing assignments, confirming selections, communicating waitlists, and explaining rental queue placement 
    Proactively increase Owner usage of the property by facilitating Owner-to-Owner trades, PVW rentals, and advance booking opportunities for Owners anticipating future rental releases 
    Enter and maintain all confirmed Owner and rental reservations in HMS, make timely updates, assign rental revenue to the appropriate Owners, and maintain supporting reservation spreadsheets for accuracy and reconciliation 
    Provide Owners with weekly historical and future rental reports and maintain clear, timely communication regarding reservations, changes, and other Owner-related matters 
    Serve as the primary liaison between Owners and all property departments, ensuring Owner requests, preferences, changes, and updates are communicated accurately and acted upon in a timely manner 
    Build and maintain strong Owner relationships by addressing comments, suggestions, and complaints, escalating department-specific concerns to appropriate Department Heads, and using feedback to continually improve the Owner experience 
    Participate in and assist with the coordination of Owner social events and other activities designed to enhance Owner engagement and satisfaction 
    Collaborate closely with all property staff to maintain the highest quality of operations, assist other departments during periods of high demand, and serve as Manager on Duty one day per week 
    Develop, maintain, and consistently follow departmental policies, procedures, checklists, and service standards while conducting all responsibilities in an ethical, professional, and exemplary manner 
    Other duties as assigned  

Education & Experience Requirements  
    Bachelor's degree or equivalent combination of education and experience preferred 
    Previous experience in the hospitality, resort, property management, or customer service industry required 
    Previous reservations experience or knowledge of reservations processes preferred 

Knowledge, Skills & Abilities   
    Strong knowledge of Owner relations, customer service, and hospitality practices 
    Ability to develop and maintain positive, professional relationships with Owners 
    Excellent verbal and written communication skills 
    Strong organizational skills with exceptional attention to detail and accuracy 
    Ability to manage multiple priorities, deadlines, reservations, and Owner requests simultaneously 
    Ability to explain policies, procedures, rotation systems, rental programs, and reservation processes clearly and effectively 
    Strong problem-solving and conflict-resolution skills 
    Ability to exercise sound judgment, discretion, and professionalism when handling Owner concerns and confidential information 
    Strong follow-up skills, including the ability to respond to calls and emails within 24 hours 
    Ability to work collaboratively and communicate effectively with all departments and levels of staff 
    Ability to analyze, maintain, and reconcile reservation and revenue information accurately 
    Strong typing and data-entry skills 
    Proficiency with Microsoft Word, Excel, and Outlook 
    Ability to learn and effectively utilize HMS and other property-management or reservation systems 
    Ability to adapt to changing priorities, work independently, and provide support across departments when operational demands require it 

Work Environment & Physical Demands  
    Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements 
    No adverse or hazardous conditions 
    Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) 

Job Benefits
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs. 
    Health, Dental and Vision Insurance Programs
   Flexible Spending Account Programs
   Life Insurance Programs
   Paid Time Off Programs
   Paid Leave Programs
   401(k) Savings Plan
   Employee Ski Pass and Dependent Ski Passes
   Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster