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Overnight Voip Engineer Remote Jobs in Wisconsin

Remote EDCi provides infrastructure and call center technology services and solutions to clients ... Knowledge of VoIP equipment, implementations and support Required * 3+ years experience in Genesys ...

... overnight hours. The ideal candidate will have problem-solving skills, independence, and a ... Remote Schedule: Sunday-Thursday (12:30am - 9:30am CST) What's the Job? * Monitor and maintain ...

New

Network Engineer

Brookfield, WI · Remote

$30 - $50/hr

This is a fully remote opportunity for a dedicated resource who can work independently during overnight hours while collaborating closely with the broader Network Engineering team. Key ...

New

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ... Willingness to travel (60-100%), including overnight * Valid driver's license and personal vehicle

Senior Mechanical Engineer | Madison, WI

Madison, WI · On-site +1

$105K - $139K/yr

This position could also be remote for the right candidate. As a Senior Mechanical Engineer, you ... with occasional overnight stays This position is not eligible for sponsorship. Education and ...

EMCS offers competitive salaries, flexible schedules, remote work options and an excellent benefit ... Position may periodically include overnight travel to other office locations based on project needs.

Hybrid and/or remote work schedule available Sponsorship: Not available What You'll Do * Assist in ... include overnight stays and/or air travel About the Team * Core technology-engineering team ...

Senior Service Sales Specialist

Madison, WI · On-site +1

$109K - $128K/yr

Partner cross-functionally with Field Service Engineers and Service Coordination to ensure ... Ability to travel 10% - 15%, overnight, within territory or locations and/or for company meetings

Senior Service Sales Specialist

Milwaukee, WI · On-site +1

$109K - $128K/yr

Partner cross-functionally with Field Service Engineers and Service Coordination to ensure ... Ability to travel 10% - 15%, overnight, within territory or locations and/or for company meetings

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Overnight Voip Engineer Remote information

What does an overnight VoIP engineer remote do?

An Overnight VoIP Engineer working remotely is responsible for monitoring, maintaining, and troubleshooting Voice over IP (VoIP) systems during overnight hours. Their primary duties include ensuring uninterrupted voice communications, resolving technical issues, and performing routine maintenance and upgrades on VoIP infrastructure. They may also respond to incidents, coordinate with other IT teams, and provide support to users experiencing voice communication problems. Working remotely, they use secure connections and monitoring tools to manage systems outside of traditional business hours.

What are some unique challenges faced by overnight VoIP engineers working remotely, and how can they be addressed?

Overnight VoIP Engineers working remotely often encounter challenges such as resolving urgent service outages during off-peak hours with limited immediate team support. They must also manage effective communication across different time zones and ensure thorough documentation for handoffs to daytime teams. To address these challenges, it's important to develop strong troubleshooting skills, maintain clear written communication, and utilize collaboration tools for efficient knowledge transfer. Proactively setting up escalation protocols and participating in regular team syncs can also help ensure smooth operations and continuous service reliability.

What are the key skills and qualifications needed to thrive as an overnight VoIP engineer remote, and why are they important?

To thrive as an Overnight VoIP Engineer (Remote), you need a solid understanding of networking fundamentals, VoIP protocols (such as SIP and RTP), troubleshooting skills, and typically a degree in computer science or a related field. Familiarity with VoIP platforms (like Cisco, Avaya, or Asterisk), network monitoring tools, and certifications such as CCNA or CCNP Collaboration are highly valuable. Strong problem-solving abilities, attention to detail, and effective remote communication skills are essential soft skills for this role. These competencies ensure reliable voice services, quick resolution of issues outside regular hours, and seamless collaboration with remote teams.

What is the difference between Overnight Voip Engineer Remote vs Voip Support Specialist?

AspectOvernight Voip Engineer RemoteVoip Support Specialist
CredentialsVoIP certifications, network knowledgeVoIP certifications, customer service skills
Work EnvironmentRemote, technical setup, network monitoringRemote or on-site, customer support focus
Industry UsageTelecommunications, IT companiesTelecommunications, tech support firms
Search IntentTechnical VoIP roles, remote VoIP jobsCustomer support, VoIP troubleshooting

Overnight Voip Engineer Remote roles focus on technical network setup, maintenance, and troubleshooting, often requiring advanced certifications. Voip Support Specialist positions emphasize customer service and troubleshooting, with a broader focus on user issues. Both roles are remote and industry-specific, but differ in technical depth and support focus.

What are popular job titles related to Overnight Voip Engineer Remote jobs in Wisconsin?

For Overnight Voip Engineer Remote jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Overnight Voip Engineer Remote jobs in Wisconsin look for?

The top searched job categories for Overnight Voip Engineer Remote jobs in Wisconsin are:

What cities in Wisconsin are hiring for Overnight Voip Engineer Remote jobs?

Cities in Wisconsin with the most Overnight Voip Engineer Remote job openings:

Infographic showing various Overnight Voip Engineer Remote job openings in Wisconsin as of June 2026, with employment types broken down into 88% Full Time, 5% Part Time, and 7% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Sr. Genesys CX Implementation Engineer

EDCi

Appleton, WI • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago


Job description

⬅ Back to Career Opportunities
Sr. Genesys CX Implementation Engineer
Location: Remote
EDCi provides infrastructure and call center technology services and solutions to clients throughout Wisconsin and the Midwest. Through our partnership and certifications with leading technology providers including Citrix, Cisco, Genesys, IBM and Microsoft, our customers receive the highest quality of product and service the industry has to offer.
The Sr. Genesy Engineer will have the responsibility for designing, configuring, developing, implementing and supporting Genesys technologies. The opportunity is will serve as a lead engineer on EDCi's Customer Care Professional Services team providing both implementation and post implementation support. This role will closely interact with both Field & Support Engineering aligning strategic objectives to provide "world class services" while maintaining the highest level of quality.
Associates of EDCi have the opportunity to engage in dynamic projects, leveraging the latest technologies. Our partnerships provide a unique opportunity for associates to continue to develop their professional skills. EDCi is an organization that takes pride in recognizing balance and the importance of family. If your interest is for challenging work in a comfortable work environment, look to EDCi.
When you join the EDCi team, you'll receive many perks, such as:
  • Remote work from home
  • Paid holidays, vacation and sick time
  • Bring Your Own PC Policy
  • Cell phone reimbursement
  • Casual dress
  • Funded training and certifications
  • Health, dental & vision insurance
  • 401K match

And much more!
RESPONSIBILITIES:
  • Acts as the Lead Engineer for Genesys implementation and upgrade projects
  • Preform project and support tasks for Genesys products and solutions
  • Responsible for design, configuration, implementation, and support of IVR/ACD scripts for Genesys Cloud Solutions
  • Contribute to the solution architectural design
  • Coordinate and write technical papers, articles, standard operating procedures and best practices
  • Perform in-depth analysis combining complex technical and business issues, sometimes involving fast-paced, business-critical, high profile problem solving.
  • Ability to balance both support and project work when applicable; able to meet support/project milestones
  • Collaborates with Technical Account Managers, Project Managers & Sales to delivery projects on-time and on-budget

PRIMARY /ESSENTIAL SKILLS AND QUALIFICATIONS:
  • 5+ years IP Telephony/VoIP experience is Required
  • Knowledge of VoIP equipment, implementations and support Required
  • 3+ years experience in Genesys Cloud CX (Purecloud) technology
  • Genesys Could CX certification is a plus
  • Knowledge of Media / Voice gateway knowledge Preferred
  • Knowledge of SIP Protocol implementation and support Preferred
  • BS preferred, Associate's degree in IT related field Required
  • Excellent client service attitude and team focus
  • Understand best practices for a service organization
  • Development Skills/certifications as a plus are:
    • Java/Java Script
    • HTML
    • Rest WEB Services
    • Genesys Cloud CX API's
    • Microsoft SQL Server
    • Web-services, 3rd party API's

SECONDARY /OPTIONAL SKILLS AND QUALIFICATIONS:
  • 1+ years experience in network administration and support is a Plus
  • NET development or C# Experience is a Plus
  • Experience with Microsoft SQL Stored procedures is a Plus