RN Call Center
Sioux City, IA · On-site
UnityPoint Clinic RN Call Center Monday-Friday 11AM-7:30PM + every other weekend 3PM-11:30PM + holiday rotation Full Time Benefits We are seeking an IntelliCenter RN to provide telephonic and virtual ...
RN Call Center
Sioux City, IA · On-site
UnityPoint Clinic RN Call Center Monday-Friday 11AM-7:30PM + every other weekend 3PM-11:30PM + holiday rotation Full Time Benefits We are seeking an IntelliCenter RN to provide telephonic and virtual ...
RN Call Center
Sioux City, IA · On-site
We are seeking an IntelliCenter RN to provide telephonic and virtual nursing care, including triage ... My UnityPoint Nurse Call Center offers a free health information service for the public, sponsored ...
RN Call Center
Sioux City, IA · On-site
We are seeking an IntelliCenter RN to provide telephonic and virtual nursing care, including triage ... My UnityPoint Nurse Call Center offers a free health information service for the public, sponsored ...
RN Call Center
Sioux City, IA · On-site
Overview UnityPoint Clinic RN Call Center Sioux City, IA Monday-Friday 11AM-9:30PM 40 hours/week ... We are seeking an IntelliCenter RN to provide telephonic and virtual nursing care, including triage ...
RN Call Center
Sioux City, IA · On-site
Overview UnityPoint Clinic RN Call Center Sioux City, IA Monday-Friday 11AM-9:30PM 40 hours/week ... We are seeking an IntelliCenter RN to provide telephonic and virtual nursing care, including triage ...
RN Call Center
Sioux City, IA · On-site
Overview UnityPoint Clinic RN Call Center Sioux City, IA Monday-Friday 11AM-7:30PM + every other ... We are seeking an IntelliCenter RN to provide telephonic and virtual nursing care, including triage ...
RN Call Center
Sioux City, IA · On-site
Overview UnityPoint Clinic RN Call Center Sioux City, IA Monday-Friday 11AM-7:30PM + every other ... We are seeking an IntelliCenter RN to provide telephonic and virtual nursing care, including triage ...
Overnight Call Center Coordinator
Des Moines, IA · On-site
$17.50 - $23/hr
Description Waldinger has an opportunity for an Overnight Call Center Coordinator in our Des Moines Office. Please note that this is an overnight position and is 100% remote. You must be able to come ...
Overnight Call Center Coordinator
Des Moines, IA · On-site
$17.50 - $23/hr
Description Waldinger has an opportunity for an Overnight Call Center Coordinator in our Des Moines Office. Please note that this is an overnight position and is 100% remote. You must be able to come ...
A background in call center customer service or sales or experience in group instruction in a ... or virtual) * Associate degree and combination of education and relevant work experience
Quick apply
A background in call center customer service or sales or experience in group instruction in a ... or virtual) * Associate degree and combination of education and relevant work experience
Call Center Training Instructor
$49K - $65K/yr
... or virtual) * Associate degree and combination of education and relevant work experience ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...
Call Center Training Instructor
$49K - $65K/yr
... or virtual) * Associate degree and combination of education and relevant work experience ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...
Call Center Training Instructor
Iowa City, IA · On-site
$49K - $65K/yr
... or virtual) * Associate degree and combination of education and relevant work experience ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...
Call Center Training Instructor
Iowa City, IA · On-site
$49K - $65K/yr
... or virtual) * Associate degree and combination of education and relevant work experience ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...
Call Center Training Instructor
Iowa City, IA · On-site
$49K - $65K/yr
... or virtual) * Associate degree and combination of education and relevant work experience ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...
Call Center Training Instructor
Iowa City, IA · On-site
$49K - $65K/yr
... or virtual) * Associate degree and combination of education and relevant work experience ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...
Virtual training classes begin soon, don't miss your opportunity to say YES to a career with Aspen ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...
Virtual training classes begin soon, don't miss your opportunity to say YES to a career with Aspen ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...
Virtual Team Supervisor-Total Care
West Des Moines, IA · Hybrid
$40K - $60K/yr
The Virtual Team Supervisor is part of the leadership team responsible for providing frontline support for all call center representatives to ensure we provide a concierge level of service to our ...
Virtual Team Supervisor-Total Care
West Des Moines, IA · Hybrid
$40K - $60K/yr
The Virtual Team Supervisor is part of the leadership team responsible for providing frontline support for all call center representatives to ensure we provide a concierge level of service to our ...
Virtual Team Supervisor-Total Care
West Des Moines, IA · On-site +1
$40K - $60K/yr
The Virtual Team Supervisor is part of the leadership team responsible for providing frontline support for all call center representatives to ensure we provide a concierge level of service to our ...
Virtual Team Supervisor-Total Care
West Des Moines, IA · On-site +1
$40K - $60K/yr
The Virtual Team Supervisor is part of the leadership team responsible for providing frontline support for all call center representatives to ensure we provide a concierge level of service to our ...
Test Center Administrator (PT)
Des Moines, IA · On-site
$13 - $15.50/hr
No inventory, stocking, floor moves or overnight shifts! * Paid training * Sick time prorated based ... Minimum of one year of customer service experience required, in person (call center, retail ...
Test Center Administrator (PT)
Des Moines, IA · On-site
$13 - $15.50/hr
No inventory, stocking, floor moves or overnight shifts! * Paid training * Sick time prorated based ... Minimum of one year of customer service experience required, in person (call center, retail ...
Test Center Administrator (PT)
Des Moines, IA · On-site
$13 - $15.50/hr
No inventory, stocking, floor moves or overnight shifts! * Paid training * Sick time prorated based ... Minimum of one year of customer service experience required, in person (call center, retail ...
Test Center Administrator (PT)
Des Moines, IA · On-site
$13 - $15.50/hr
No inventory, stocking, floor moves or overnight shifts! * Paid training * Sick time prorated based ... Minimum of one year of customer service experience required, in person (call center, retail ...
Test Center Administrator (PT)
Des Moines, IA · On-site
$13 - $15.50/hr
No inventory, stocking, floor moves or overnight shifts! * Paid training * Sick time prorated based ... Minimum of one year of customer service experience required, in person (call center, retail ...
Test Center Administrator (PT)
Des Moines, IA · On-site
$13 - $15.50/hr
No inventory, stocking, floor moves or overnight shifts! * Paid training * Sick time prorated based ... Minimum of one year of customer service experience required, in person (call center, retail ...
Test Center Administrator (PT)
Des Moines, IA · On-site
$13 - $15.50/hr
No inventory, stocking, floor moves or overnight shifts! * Paid training * Sick time prorated based ... Minimum of one year of customer service experience required, in person (call center, retail ...
Test Center Administrator (PT)
Des Moines, IA · On-site
$13 - $15.50/hr
No inventory, stocking, floor moves or overnight shifts! * Paid training * Sick time prorated based ... Minimum of one year of customer service experience required, in person (call center, retail ...
Test Center Administrator (PT)
Des Moines, IA · On-site
$13 - $15.50/hr
No inventory, stocking, floor moves or overnight shifts! * Paid training * Sick time prorated based ... Minimum of one year of customer service experience required, in person (call center, retail ...
Test Center Administrator (PT)
Des Moines, IA · On-site
$13 - $15.50/hr
No inventory, stocking, floor moves or overnight shifts! * Paid training * Sick time prorated based ... Minimum of one year of customer service experience required, in person (call center, retail ...
Test Center Administrator (FT)
Hiawatha, IA · On-site
$13.25 - $16/hr
No inventory, stocking, floor moves or overnight shifts! * Paid training * Sick time prorated based ... Minimum of one year of customer service experience required, in person (call center, retail ...
Test Center Administrator (FT)
Hiawatha, IA · On-site
$13.25 - $16/hr
No inventory, stocking, floor moves or overnight shifts! * Paid training * Sick time prorated based ... Minimum of one year of customer service experience required, in person (call center, retail ...
Test Center Administrator (FT)
Hiawatha, IA · On-site
$13.25 - $16/hr
No inventory, stocking, floor moves or overnight shifts! * Paid training * Sick time prorated based ... Minimum of one year of customer service experience required, in person (call center, retail ...
Test Center Administrator (FT)
Hiawatha, IA · On-site
$13.25 - $16/hr
No inventory, stocking, floor moves or overnight shifts! * Paid training * Sick time prorated based ... Minimum of one year of customer service experience required, in person (call center, retail ...
Test Center Administrator (FT)
$13.25 - $16/hr
No inventory, stocking, floor moves or overnight shifts! * Paid training * Sick time prorated based ... Minimum of one year of customer service experience required, in person (call center, retail ...
Test Center Administrator (FT)
$13.25 - $16/hr
No inventory, stocking, floor moves or overnight shifts! * Paid training * Sick time prorated based ... Minimum of one year of customer service experience required, in person (call center, retail ...
Overnight Virtual Call Center information
What is the difference between Overnight Virtual Call Center vs Customer Service Representative?
| Aspect | Overnight Virtual Call Center | Customer Service Representative |
|---|---|---|
| Work Hours | Typically overnight shifts, often 10 PM to 6 AM | Daytime or flexible hours, depending on employer |
| Work Environment | Remote, home-based setup with virtual communication tools | In-office or remote, depending on company policy |
| Required Skills | Communication, problem-solving, tech proficiency, night shift stamina | Communication, patience, product knowledge, customer interaction skills |
| Certifications | Often not required; some roles may prefer customer service or tech certifications | Typically no formal certifications needed; experience valued |
The Overnight Virtual Call Center and Customer Service Representative roles share skills like communication and problem-solving. However, the overnight virtual role focuses on night shifts and remote work, while customer service reps may work during regular hours and in various environments. Both roles serve customer needs but differ mainly in schedule and work setting.
What are the most commonly searched types of Virtual Call Center jobs in Iowa?
The most popular types of Virtual Call Center jobs in Iowa are:
What cities in Iowa are hiring for Overnight Virtual Call Center jobs?
Cities in Iowa with the most Overnight Virtual Call Center job openings:
Full-time
Medical, Dental, Retirement, PTO
Posted 28 days ago
UnityPoint Health rating
7.3
Based on 361 frontline employees who took The Breakroom Quiz
270th of 891 rated healthcare providers
Job description
UnityPoint Clinic
RN Call Center
Monday-Friday 11AM-7:30PM + every other weekend 3PM-11:30PM + holiday rotation
Full Time Benefits
We are seeking an IntelliCenter RN to provide telephonic and virtual nursing care, including triage, care management, referral management, and telehealth support. This role assesses patient symptoms, determines acuity, and directs callers to the appropriate level of care using evidence-based protocols embedded within the EMR. Candidates must have strong clinical critical thinking, multitasking, and technical skills, with the ability to thrive in a fast-paced call center environment while meeting performance and patient care goals. This is a 24/7 operation with most shifts occurring evenings and weekends.
#HotJobsSC
At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:
- Expect paid time off, parental leave, 401K matching and an employee recognition program.
- Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
- Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
My UnityPoint Nurse Call Center offers a free health information service for the public, sponsored by UnityPoint Health and staffed by registered nurses 24-hours a day, 7 days a week. The nurses at My UnityPoint Nurse provide medical assessment and triage, up-to-date health information and physician and clinic referral service. My UnityPoint Nurse Call Center is a centralized function of UnityPoint Health providing clinical support to UnityPoint Health and affiliates.
- Perform telephonic symptom assessment and triage using evidence-based protocols to ensure appropriate care and disposition.
- Document patient interactions accurately in the EMR and educate callers on virtual care, provider referrals, and available community resources.
- Deliver excellent customer service while maintaining confidentiality, sound judgment, and effective communication with diverse populations.
- Thrive in a fast-paced call center environment by multitasking, adapting to changing staffing needs, and supporting team and operational goals.
- Adhere to organizational policies, safety guidelines, and change initiatives while assisting with additional duties as assigned.
Education:
- Graduate from an accredited nursing program.
Experience:
- 1-2 years clinical experience in home care and/or ambulatory care.
Licenses/Certifications:
- The IntelliCenter RN will have an unrestricted Iowa or practicing state license and will maintain secondary licensure to perform role in UPH service areas
What UnityPoint Health employees say
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About UnityPoint Health
Sourced by ZipRecruiter
At UnityPoint Health, we provide care in nine regions throughout Illinois, Iowa, and Wisconsin. As the nation's fourth largest nondenominational health system in America, UnityPoint Health keeps people at the center of all we do. We are looking for dynamic and talented individuals to join our team. You'll find opportunities for every sized dream.
Industry
Hospitals
Company size
10,000+ Employees
Headquarters location
West Des Moines, IA, US
Year founded
1995