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Internship Virtual Call Center Jobs in Iowa (NOW HIRING)

UnityPoint Health

RN Call Center

Sioux City, IA · On-site

Overview UnityPoint Clinic RN Call Center 10:30PM-7:00AM, every other weekend, holiday rotation ... We are seeking an IntelliCenter RN to provide telephonic and virtual nursing care, including triage ...

UnityPoint Health

RN Call Center

Sioux City, IA

We are seeking an IntelliCenter RN to provide telephonic and virtual nursing care, including triage ... My UnityPoint Nurse Call Center offers a free health information service for the public, sponsored ...

MCI Careers

Call Center Training Instructor

Iowa City, IA

$49K - $65K/yr

... or virtual) * Associate degree and combination of education and relevant work experience ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Call Center Training Instructor

Iowa City, IA

$49K - $65K/yr

... or virtual) * Associate degree and combination of education and relevant work experience ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Call Center Training Instructor

Iowa City, IA · On-site

$49K - $65K/yr

... or virtual) * Associate degree and combination of education and relevant work experience ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

Takeda

Plasma Center Representative

Dubuque, IA

$16/hr

Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. At BioLife ... You will report to the Plasma Center Manager and will perform as a plasma donor screener and ...

Sedgwick

Care Team Representative

Coralville, IA

$14.25 - $18.25/hr

A stable, consistent work environment -both in-office and virtual * A comprehensive training ... Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ...

CVS Health

Anchored in our brand -- with heart at its center -- our purpose sends a personal message that how ... This program serves as one of the primary pipelines for the Underwriting Internship Program and the ...

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RN Call Center

UnityPoint Health

Sioux City, IA • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 8 days ago

UnityPoint Health rating

7.3

Company rating: 7.3 out of 10

Based on 360 frontline employees who took The Breakroom Quiz

304th of 887 rated healthcare providers

Job description

Overview
UnityPoint Clinic
RN Call Center
10:30PM-7:00AM, every other weekend, holiday rotation
Full Time Benefits
**REMOTE - Candidate must reside in a compact license state**
We are seeking an IntelliCenter RN to provide telephonic and virtual nursing care, including triage, care management, referral management, and telehealth support. This role assesses patient symptoms, determines acuity, and directs callers to the appropriate level of care using evidence-based protocols embedded within the EMR. Candidates must have strong clinical critical thinking, multitasking, and technical skills, with the ability to thrive in a fast-paced call center environment while meeting performance and patient care goals. This is a 24/7 operation with most shifts occurring evenings and weekends.
Why UnityPoint Health?
At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few:
  • Expect paid time off, parental leave, 401K matching and an employee recognition program.
  • Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
  • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
My UnityPoint Nurse Call Center offers a free health information service for the public, sponsored by UnityPoint Health and staffed by registered nurses 24-hours a day, 7 days a week. The nurses at My UnityPoint Nurse provide medical assessment and triage, up-to-date health information and physician and clinic referral service. My UnityPoint Nurse Call Center is a centralized function of UnityPoint Health providing clinical support to UnityPoint Health and affiliates.
  • Perform telephonic symptom assessment and triage using evidence-based protocols to ensure appropriate care and disposition.
  • Document patient interactions accurately in the EMR and educate callers on virtual care, provider referrals, and available community resources.
  • Deliver excellent customer service while maintaining confidentiality, sound judgment, and effective communication with diverse populations.
  • Thrive in a fast-paced call center environment by multitasking, adapting to changing staffing needs, and supporting team and operational goals.
  • Adhere to organizational policies, safety guidelines, and change initiatives while assisting with additional duties as assigned.

Qualifications
Education:
  • Graduate from an accredited nursing program.

Experience:
  • 1-2 years clinical experience in home care and/or ambulatory care.

Licenses/Certifications:
  • The IntelliCenter RN will have an unrestricted Iowa or practicing state license and will maintain secondary licensure to perform role in UPH service areas

What UnityPoint Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About UnityPoint Health

Sourced by ZipRecruiter

At UnityPoint Health, we provide care in nine regions throughout Illinois, Iowa, and Wisconsin. As the nation's fourth largest nondenominational health system in America, UnityPoint Health keeps people at the center of all we do. We are looking for dynamic and talented individuals to join our team. You'll find opportunities for every sized dream.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1995

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