Overnight Usability Engineer Jobs (NOW HIRING)

Description

Position Summary:

This role is a technical professional with a broad understanding of video surveillance, access control, structured cabling, paging, and other related physical security solutions. This role is primarily focused on the programming, configuration, functionality, and user experience of physical security systems. Working closely with customers, contractors, the Project Manager, and implementation teams, this role helps deliver video surveillance, access control, structured cabling, paging, and other related solutions in alignment with project requirements. They are expected to maintain quality standards and contribute to a positive customer experience.

Roles and Responsibilities/ Essential Functions:

• Program, configure, test, and support the implementation of video surveillance, access control, and related physical security systems.
• Assist with system setup, device configuration, software programming, and functional validation.
• Review project documentation and coordinate with field and project teams to ensure successful system deployment.
• Support troubleshooting and resolution of technical issues related to system performance, programming, or functionality.
• Work directly with customers to support implementation, user experience, and system usability.
• Collaborate with technicians, Foremen, Project Managers, and other stakeholders to ensure successful project execution.
• Maintain quality and documentation standards throughout implementation activities.
• Participate in system commissioning, turnover, and customer orientation activities.
• Stay current on relevant technologies, products, and manufacturer platforms.
• Provide professional service and contribute to a positive customer experience.
• Regular travel to customer sites is required to support system implementation, programming, commissioning, and customer engagement. Travel may include local daily travel, regional travel, and occasional overnight stays depending on project and customer needs.
• Meet annual billable hour goal, as defined by HBS. This number may change over time as the business evolves. 

Requirements

Competencies:

• Accountability: Accountability looks at the extent to which an individual is willing to accept responsibility. 
• Active Listening: Active listening looks at the extent to which an individual actively attends to, conveys, and understands the comments and questions of others. 
• Adaptability: Adaptability looks at the extent to which an individual can fit into a changing working environment. 
• Assertiveness- Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Communication, Oral: Oral Communication skills looks at the extent to which an individual communicates with economy and clarity, actively engaging in conversations in order to clearly understand others' message and intent and receives and processes feedback. 
• Conflict Resolution- Ability to deal with others in an antagonistic situation.
• Customer Oriented: Customer orientation implies a desire to serve both external and internal clients by focusing effort on meeting the client's needs, understanding their concerns, and seeking to build trust. 
• Decision Making: Decision making skills look at the ability of the individual to select an effective course of action while controlling resources and expenditures. 
• Delegating Responsibility - Ability to allocate authority and/or task responsibility to appropriate people.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Problem Solving: Problem solving skills looks at the ability of the individual to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems. 
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Resource Management - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
• Strategic Planning - ability to develop a vision for the future and create a culture in which the long-range goals can be achieved
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines
• Working Under Pressure: Working under pressure looks at the ability of the individual to maintain composure when exposed to stress. 

Required Experience:

• 3-5+ years experience with Access Control, Surveillance, and/or Low Voltage Cabling systems and associated hardware/software.

Preferred Experience:

• Experience programming, configuring, and testing video surveillance, access control, paging, and/or related systems.
• Experience reading and understanding project requirements and technical drawings
• Experience with IT network configuration

Required Skills, Education and/ or Certifications required:

• High School Diploma
• Valid Driver's License
• Computer Skills: Microsoft Office Suite
• Basic Knowledge of Computers 
• Ability to use basic hand tools and power tools

Preferred Skills, Education and/or Certifications:

• Associates Degree or Equivalent Experience 

Equal Opportunity Employer - Including Disabled and Veterans 

#HBS