Technical Support Analyst
Los Angeles, CA · On-site +1
Provide technical support for hardware, software, and networking issues ... Support Microsoft 365, Windows OS, document management systems, and remote access platforms.
Los Angeles, CA · On-site +1
Provide technical support for hardware, software, and networking issues ... Support Microsoft 365, Windows OS, document management systems, and remote access platforms.
Los Angeles, CA · On-site +1
Provide technical support for hardware, software, and networking issues ... Support Microsoft 365, Windows OS, document management systems, and remote access platforms.
Carlsbad, CA · On-site +1
$19 - $21/hr
HME is seeking a Technical Support Representative for a fully remote position on our call center team. This role provides customer support via phone, chat, and email and is scheduled for a 40-hour ...
Carlsbad, CA · On-site +1
$19 - $21/hr
HME is seeking a Technical Support Representative for a fully remote position on our call center team. This role provides customer support via phone, chat, and email and is scheduled for a 40-hour ...
San Francisco, CA · On-site +1
$130K - $150K/yr
About the Job We're seeking a Client Support Engineer to drive technical execution across the end-to-end client lifecycle. This is a hands-on role reporting to the Client Enablement Lead. From day ...
New
San Francisco, CA · On-site +1
$130K - $150K/yr
About the Job We're seeking a Client Support Engineer to drive technical execution across the end-to-end client lifecycle. This is a hands-on role reporting to the Client Enablement Lead. From day ...
New
San Diego, CA · Remote
$18.50/hr
Customer Technical Support Specialist (Healthcare Technology) Location ... Remote/Onsite (Based on Business Need) Employment Type: Full-Time Experience Level: Intermediate ...
San Diego, CA · Remote
$18.50/hr
Customer Technical Support Specialist (Healthcare Technology) Location ... Remote/Onsite (Based on Business Need) Employment Type: Full-Time Experience Level: Intermediate ...
Los Angeles, CA · On-site +1
We are looking for an IT Support Engineer who is responsible for providing technical assistance to users, maintaining computer systems, troubleshooting hardware and software issues, and ensuring the ...
Los Angeles, CA · On-site +1
We are looking for an IT Support Engineer who is responsible for providing technical assistance to users, maintaining computer systems, troubleshooting hardware and software issues, and ensuring the ...
San Diego, CA · Remote
$18.50/hr
FULLY REMOTE Customer Technical Support Specialist Must have: * at least 1 year of call center * at least 1 year of healthcare experience * Medical Device Call center experience is a HUGE plus
San Diego, CA · Remote
$18.50/hr
FULLY REMOTE Customer Technical Support Specialist Must have: * at least 1 year of call center * at least 1 year of healthcare experience * Medical Device Call center experience is a HUGE plus
Oakland, CA · On-site +1
We're 100% volunteer-powered and fully remote, proving that passionate people can create extraordinary impact. For more information, view The Role of the Technical Support Representative Within ...
Oakland, CA · On-site +1
We're 100% volunteer-powered and fully remote, proving that passionate people can create extraordinary impact. For more information, view The Role of the Technical Support Representative Within ...
San Diego, CA · Remote
$40 - $85/hr
... technical findings and project progress. Support the continuous improvement of AI systems by ... engineering skills in a dynamic, remote setting. Working Place: San Diego, California, United ...
San Diego, CA · Remote
$40 - $85/hr
... technical findings and project progress. Support the continuous improvement of AI systems by ... engineering skills in a dynamic, remote setting. Working Place: San Diego, California, United ...
They collaborate closely with Meraki Support, Development Engineering, and Product Management teams ... This involves offering technical, tactical, and collaborator guidance to enhance quality, customer ...
They collaborate closely with Meraki Support, Development Engineering, and Product Management teams ... This involves offering technical, tactical, and collaborator guidance to enhance quality, customer ...
San Diego, CA · On-site +1
$53K - $80K/yr
Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ... Willingness to travel (60-100%), including overnight * Valid driver's license and personal vehicle
San Diego, CA · On-site +1
$53K - $80K/yr
Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ... Willingness to travel (60-100%), including overnight * Valid driver's license and personal vehicle
Costa Mesa, CA · On-site +1
$53K - $80K/yr
Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ... Willingness to travel (60-100%), including overnight * Valid driver's license and personal vehicle
Costa Mesa, CA · On-site +1
$53K - $80K/yr
Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ... Willingness to travel (60-100%), including overnight * Valid driver's license and personal vehicle
Campbell, CA · On-site +1
$53K - $80K/yr
Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ... Willingness to travel (60-100%), including overnight * Valid driver's license and personal vehicle
Campbell, CA · On-site +1
$53K - $80K/yr
Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ... Willingness to travel (60-100%), including overnight * Valid driver's license and personal vehicle
Walnut Creek, CA · On-site +1
$53K - $80K/yr
Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ... Willingness to travel (60-100%), including overnight * Valid driver's license and personal vehicle
Walnut Creek, CA · On-site +1
$53K - $80K/yr
Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ... Willingness to travel (60-100%), including overnight * Valid driver's license and personal vehicle
El Segundo, CA · On-site +1
$53K - $80K/yr
Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ... Willingness to travel (60-100%), including overnight * Valid driver's license and personal vehicle
El Segundo, CA · On-site +1
$53K - $80K/yr
Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ... Willingness to travel (60-100%), including overnight * Valid driver's license and personal vehicle
San Francisco, CA · Remote
The Role As a Support Engineer at Zuma, you'll be a bridge between our customers, engineering team ... You'll have autonomy to design and implement innovative technical solutions * Your work will ...
San Francisco, CA · Remote
The Role As a Support Engineer at Zuma, you'll be a bridge between our customers, engineering team ... You'll have autonomy to design and implement innovative technical solutions * Your work will ...
San Diego, CA · Remote
$18.50/hr
Skills Customer service, Customer Technical Support, Healthcare Customer Support, Technical Issue ... remote position. Application Deadline This position is anticipated to close on Aug 7, 2026. About ...
San Diego, CA · Remote
$18.50/hr
Skills Customer service, Customer Technical Support, Healthcare Customer Support, Technical Issue ... remote position. Application Deadline This position is anticipated to close on Aug 7, 2026. About ...
Carlsbad, CA · On-site +1
$19 - $21/hr
HME is currently looking for a Technical Support Representative, 100% remote, for our call center. The Call Center is open Monday through Friday from 5 AM to 7PM and Saturday through Sunday from 7 AM ...
Carlsbad, CA · On-site +1
$19 - $21/hr
HME is currently looking for a Technical Support Representative, 100% remote, for our call center. The Call Center is open Monday through Friday from 5 AM to 7PM and Saturday through Sunday from 7 AM ...
San Francisco, CA · On-site +1
The Role As a Support Engineer at Zuma, you'll be a bridge between our customers, engineering team ... You'll have autonomy to design and implement innovative technical solutions * Your work will ...
San Francisco, CA · On-site +1
The Role As a Support Engineer at Zuma, you'll be a bridge between our customers, engineering team ... You'll have autonomy to design and implement innovative technical solutions * Your work will ...
Carlsbad, CA · On-site +1
$19 - $21/hr
HME is currently looking for a Technical Support Representative, 100% remote for our call center. The Call Center is open Monday through Friday from 5 AM to 7PM and Saturday through Sunday from 7 AM ...
Carlsbad, CA · On-site +1
$19 - $21/hr
HME is currently looking for a Technical Support Representative, 100% remote for our call center. The Call Center is open Monday through Friday from 5 AM to 7PM and Saturday through Sunday from 7 AM ...
San Francisco, CA · On-site +1
$40 - $41/hr
This role will support the design, development, and delivery of enterprise data products and ... The ideal candidate is a hands-on technical leader with deep expertise in building modern cloud ...
San Francisco, CA · On-site +1
$40 - $41/hr
This role will support the design, development, and delivery of enterprise data products and ... The ideal candidate is a hands-on technical leader with deep expertise in building modern cloud ...
| Aspect | Overnight Technical Support Engineer Remote | Customer Support Specialist |
|---|---|---|
| Credentials | Technical certifications (e.g., CompTIA, Cisco) | Customer service training, basic technical knowledge |
| Work Environment | Remote, technical troubleshooting focus, overnight shifts | Remote or on-site, customer interaction, flexible hours |
| Industry Usage | IT, networking, software companies | Retail, telecom, tech services |
| Search Intent | Technical troubleshooting, overnight support roles | Customer service, support roles |
The Overnight Technical Support Engineer Remote primarily focuses on resolving technical issues overnight, requiring specialized certifications and technical skills. In contrast, a Customer Support Specialist handles customer inquiries with less technical depth and may work during regular hours. Both roles are essential in customer service and technical industries but differ in technical complexity and shift timing.
Full-time
Re-posted 6 days ago
We are seeking a proactive and experienced Technical Support Analyst to join Pillsbury Winthrop Shaw Pittman LLP's Los Angeles office. This mid-level role is ideal for a professional with a solid technical foundation and experience in technical support. You will be responsible for resolving a range of IT issues, supporting end-users, and ensuring smooth daily operation of critical business systems, with a particular focus on applications and workflows common in legal practices.
Primary Responsibilities:
Provide technical support for hardware, software, and networking issues.
Support Microsoft 365, Windows OS, document management systems, and remote access platforms.
Serve as a point of escalation for complex incidents and collaborate with senior analysts or vendors as needed.
Assist with onboarding and offboarding of employees, including account provisioning and equipment setup.
Maintain accurate documentation for systems, procedures, and troubleshooting guides.
Provide service desk support during downtime and on an as needed basis by monitoring and responding to support tickets in a timely and professional manner.
Participate in IT projects, rollouts, and upgrades.
Provide support for audiovisual systems, conference room technology, and telecommunication systems as needed and occasionally during after-hours office events.
Ensure data security policies and compliance standards are upheld.
Qualifications:
Three to five years of experience in an IT support role, preferably within a law firm environment.
A comprehensive knowledge of Windows 10/11, Microsoft Office, and Teams is required. Experience with macOS, iOS and Androids are highly desired.
An understanding of printers, remote access tools, and mobile devices are required.
Experience with Mobile Device Management (MOM) is highly desired.
Experience with utilizing ticketing and asset management systems, such as ServiceNow is desired.
Strong problem-solving skills and ability to communicate clearly with both technical and non-technical users.
Ability to work independently, manage multiple priorities, and remain calm under pressure.
Physical Requirements:
Ability to sit in assigned work area, answer telephones, and respond to e-mails in a timely manner, and type proficiently for long periods of time
Ability to lift up to 50 pounds individually or assist in the lifting or large parcels
Preferred Qualifications:
Working knowledge of legal applications, including document management systems.
Familiarity with data privacy and compliance regulations.
Experience supporting hybrid or remote work environments.
IT certifications or coursework.
Qualified applicants with arrest and conviction records will be considered for the position in accordance with the California Fair Chance Act.
California Pay range for this role, with final offer amount dependent on skillset and experience, is $75,000-$85,000.
Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.
If you require an accommodation in order to apply for a position, please contact us at PillsburyWorkday@pillsburylaw.com.
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Law firms
1,001 - 5,000 Employees
New York, NY, US