Overnight Servsafe Instructor Jobs (NOW HIRING)

Position Summary:

The Healthcare & Nutrition Application Support Specialist's core responsibilities include coordinating and delivering training and technical support for all current and future customer-facing Ben E. Keith web-based applications, including, but not limited to: eMenu Manage, ENTRÉE, and Dining Manager. This role applies technical knowledge to provide business solutions using specific applications, including Excel, Power BI, and SAP.

Duties & Responsibilities:

•    Provide initial User Setup, training, and access for new users working with customer-facing applications, including Entrée and the menu software program.
•    Provide software technical support and troubleshooting for healthcare & non-commercial customers
•    Primary point of contact for the Menu Platform billing process, including auditing current customer sales 
•    Manage menu transition process tracker 
•    Manage sales Pipeline report process for healthcare 
•    SAP Backoffice admin functions.
•    Share user feedback with appropriate individuals for the purpose of maintaining and/or improving software systems.
•    Understands the sales process and participates in a collaborative relationship with sales, marketing, purchasing, and operations
•    Facilitate project communications with management, developers, and users.
•    Provide menu reports to customers upon request
•    Conduct ServSafe Manager and Handler Training Classes for healthcare customers
•    Work closely with Corp IT and 3rd party software providers
•    Process departmental invoices to accounting
•    Provide nutrition information on products and diet restrictions as customer or sales force inquiries arise
•    Represents Ben E. Keith Foods with professionalism at Food Shows, industry shows, and conferences
•    Other duties may be assigned as needed

Knowledge & Skills:

•    Must have excellent computer skills and proficiency using Microsoft Suite. Power BI and SAP knowledge are desirable. 
•    Considerable skill in application software training and effective customer service skills in providing technical advice and instruction to non-technical staff.
•    Ability to write professional reports and communicate effectively with customers, vendors, and employees in written and verbal correspondence
•    Food Service background or Dietitian with recipe costing, food service, menu development, and sales experience. 
•    Ability to prioritize multiple projects, assignments, and tasks and be able to work successfully in a team environment under tight deadlines
•    Ability to learn and use all Ben E. Keith applications at an advanced level
•    This job requires some travel; some overnight. 

•    This role is 100% on-site in our Fort Worth, TX General Office.

•    No relocation available for this role.

•    Only candidate currenlty residing in the DFW metroplex will be considered.

Education and/or Work Experience Requirements:

• Bachelor’s Degree in Nutrition/Dietetics or Registered Dietitian preferred
• Minimum of one (1) to four (4) years of dietetics work experience preferred
• Menu and Diet Extension creation experience preferred

• Obtain and maintain ServSafe Certified Instructor and Exam Proctor Certification

• Applicants must be legally authorized to work in the United States.

Physical Requirements:

•    Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
•    Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
•    Must be able to lift and carry up to 20 lbs.