Overnight Secured Desk Jobs in Foothill Ranch, CA

The Night Auditor is responsible for preparing and disposing of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11 pm-7 am). Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.

Essential:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with S3 Hotel Group standards, as required by scheduling, which will vary according to the hotel's needs.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply with S3 Hotel Group standards and regulations to encourage safe and efficient hotel operations.
• Always maintain a friendly and warm demeanor.
• Initiate and complete the End of Day process.
• Run all reports as required for the Food and Beverage audit.
• Complete the Night Audit checklist for computer procedures daily.
• Balance the day's work (i.e., banquet revenue, f&b postings, valet laundry, servers, and desk agent's paperwork, etc.).
• Maintain cashiering responsibilities per Front Office procedures according to S3 Hotel Group Hospitality standards.
• Maintain Front Office computer system operation according to S3 Hotel Group standards.
• Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
• Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)
• Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
• Follow safety and emergency procedures according to S3 Hotel Group standards.
• Maintain proper record keeping (i.e., log books, etc.) according to S3 Hotel Groups standards.
• Be familiar with all S3 Hotel Group Hospitality's policies and house rules.
• Complete the initial direct bills daily and place them on the Property Accountant's desk; attach all folio/banquet check backups to the bills.
• Maintain radio contact with other employees during the entire shift.
• Have a working knowledge of security procedures.
• Ensure employees are always attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Prepare and distribute the Daily Flash Report as needed.
• Drive safely, follow all traffic regulations when driving the hotel Van, and report any accident or violation immediately.

Marginal:

• Transfer the master or house accounts as necessary.
• Distribute work (i.e., revenue printouts, charge and paid folios, vouchers, checks, etc.) as directed by S.O.P.S.
• Train any new night auditors as management requests.
• Run morning reports according to S3 Hospitality procedures.
• Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of the pool area (property specific)
• Handle items for "Lost and Found" according to the standard.
• Complete any reports as requested by management in a timely manner.
• Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit "Watch List," and preparation of daily revenue summary).
• Attend meetings as required by management.
• Perform any other duties as requested by the Front Office Manager or any other member of management.