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Overnight Seasonal Chat Support Jobs (NOW HIRING)

Taxwell

Product Support

As a remote seasonal Product Support Agent , you will play an important role in delivering a ... Responsible for support operations through phone and chat for the TaxAct Online and Desktop 1040 ...

Ascendo

Seasonal Customer Support

Frederick, MD · On-site

$14 - $18/hr

Customer Service Representatives (Flex & Overnight) What You'll Do: * Provide exceptional support ... chat in a high-volume environment. * Assist with orders, returns, product information, and ...

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Journeys - Chat Support Representative - Temp-to-Hire (Onsite)

Journeys

Nashville, TN

$16.50 - $21/hr

Full-time

Posted 13 days ago

Journeys rating

4.9

Company rating: 4.9 out of 10

Based on 218 frontline employees who took The Breakroom Quiz

87th of 104 rated fashion retailers

Job description

We are seeking dedicated and customer-focused individuals to join our team as Seasonal Chat Support Representatives at Journeys. This contracted position offers the potential for permanent employment based on performance and evolving business needs. In this role, you will handle inbound customer chats, texts, and emails —assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website. Your commitment to delivering exceptional service will play a key role in creating positive experiences for our customers.

Note: Work From Home opportunity available only to Tennessee residents.

Key Responsibilities:

Customer Interaction: Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.

Data Management: Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.

Brand Representation: Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.

Performance Standards: Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.

Information Security: Ensure the safety and privacy of customer data by following all company policies and procedures.

Additional Support: Perform other duties as needed to support overall business operations.

Qualifications:

Experience: Previous customer service or retail experience is preferred but not required.

Communication Skills: Strong verbal and written communication skills, including proficiency in English grammar and syntax.

Interpersonal Skills: Ability to connect with customers and respond effectively to their needs.

Adaptability: Comfortable working in a fast-paced, constantly changing environment while meeting performance goals.

Problem-Solving: Ability to quickly learn, assess issues, and provide clear and accurate solutions.

Conflict Resolution: Professionalism in handling and de-escalating conflicts.

Availability: Must be able to work 40 hours per week, scheduled in 8-hour shifts during the following hours of operation (CST):

  • Sunday: 10:00 AM – 7:00 PM
  • Monday–Friday: 7:00 AM – 8:00 PM
  • Saturday: 9:00 AM – 6:00 PM

Note: Business hours may extend during peak times to meet coverage needs.

What We Offer:

Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance

Weekly Pay: Receive weekly payment every Friday

Paid Training: Start with two weeks of fully paid training to set you up for success

Supportive Team Environment: Join a collaborative and inclusive team that values your contributions

Career Opportunity: This is a contracted role for 90-days, with the potential for permanent, onsite employment based on performance and business needs

What Journeys employees say

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