Overnight Rma Coordinator Jobs (NOW HIRING)

Job DetailsJob Location: Detroit - Novi, MI 48375Position Type: Full TimeEducation Level: 4 Year DegreeTravel Percentage: Road WarriorJob Shift: DayJob Category: SalesSummary:

• Meet or exceed monthly sales and revenue targets
• Maintain strong customer business relationships and develop new ones through face‑to‑face sales visits to customers
• Drive communication and teamwork with Sales Administration Representative (Inside Sales) regarding customer activities
• Perform all account management functions including sales, product delivery, and accounts receivables
• Manage new project development coordinating with customer engineering and THK engineering
• Meet Sales call goals and other quarterly metrics as assigned by management (Career Path Program)
• Submit Sales activity reports in Salesforce the same day or by Monday at 8:00 AM CST the week following the call to count the call
• Timely and regular follow up on new and existing sales leads and inquiries converting as many as possible into sales
• Monitor open order report and work with customers and SAR to ensure timely delivery
• Develop strategies for penetrating new accounts
• Develop strategies for future growth in territory
• Sales Forecasts (OEM Registration) as required
• Make recommendations to Regional Management for new markets, suggest new products
• Timely submission of expense reports & vehicle mileage reports
• Conduct THK product training seminars on a quarterly basis
• Timely submission of monthly sales reports to regional sales management
• Continuously improve Relationship Selling Skills (RSS)
• Create and submit RSS Process Stories as requested (1–2 per year)
• Joint calls with Engineering staff at least once per quarter to generate new projects
• Participate in quarterly regional sales meetings and ongoing product knowledge training
• Be able to meet the physical requirements of the role, carrying sample cases (2 at about 24 lbs. each), traveling, driving, flying
• Participate in THK‑related trade shows
• Manage and oversee the RMA process, ensure it is handled correctly and timely, facilitate the process to keep it moving, follow the process to ensure resolution
• Mentor new DM's in any aspect of performing their daily job functions including but not limited to customer relations, accessing data from either AS400 or Salesforce, assisting with internal procedures and processes, product assistance and RSS/TAP
• Work with Regional Management on strategies for increasing sales for the region, improving DM's abilities and ways of improving regional sales activities
• Other duties as assigned

• THK Pricing and margin information
• Customer project and technical specifications
• Customer pricing

• Product Knowledge in Linear Guides, ballscrews, actuators, rotary bearings, motion control and power transmission
• Be able to meet the physical requirements of the role, carry two 24‑pound sample cases, drive, fly, etc.
• Technical background, particularly understanding of motion, dynamics and statics as it pertains to sizing and applying linear motion products
• Ability to read and understand technical documents and drawings as they relate to managing your accounts
• Able to communicate effectively with both technical and non‑technical persons
• Microsoft Office knowledge – Excel, Word, PowerPoint. Lotus Notes Email and Databases
• AS400 experience is a plus

• Undergraduate College Degree – Business or Engineering (Engineering preferred)

• 5+ years Sales experience in bearing, motion control, power transmission, or other industry‑related experience (i.e. machine building, robotics, automation)

• English communication skills
• Excellent written and oral communication skills

• Understanding of physical motion conditions and how they relate to applying THK product

• Planning, time management
• Multi‑tasking
• Evaluating

• Valid Driver's License

• Balance – Frequently
• Climb – Occasionally
• Crawl – Occasionally
• Fine Finger/Small Tool Skill – Frequently
• Foot Controls – Frequently
• Hear – Regularly
• Lift/Carry up to 50 lbs. – Frequently
• Push/pull up to 50 lbs. – Frequently
• Reach – Occasionally
• Sit – Regularly
• Stand – Regularly
• Talk – Frequently
• Twist – Occasionally
• Upper Extremity Repetitive Motion – Occasionally
• Vision – Regularly
• Walk (short distance) – Regularly

• Drive Vehicle – Frequently
• Air Travel – Occasionally
• Overnight Stays – Frequently

• Personal Protective Equipment Required – Occasionally
• Exposure to moderate noise – Occasionally
• Exposure to dust – Occasionally
• Exposure to temperature extremes – Occasionally
• Exposure to fumes or toxic substances – Not required