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Overnight Remote Workforce Management Jobs in Florida

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

... remote workforce enablement, to position NinjaOne as the ideal solution. * Relationship Management: Build strong, long-term partnerships with public sector IT teams and procurement officials ...

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

... remote workforce enablement, to position NinjaOne as the ideal solution. * Relationship Management: Build strong, long-term partnerships with public sector IT teams and procurement officials ...

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

... remote workforce enablement, to position NinjaOne as the ideal solution. * Relationship Management: Build strong, long-term partnerships with public sector IT teams and procurement officials ...

AMERICAN SYSTEMS

Senior Program Manager

Orlando, FL · On-site +1

$150K - $182K/yr

Oversee resource planning, workforce management, and personnel performance to ensure the program is ... THIS HYBRID POSITION REQUIRES 3 DAYS OF WORK IN THE OFFICE AND 2 DAYS REMOTE PER WEEK ...

Shyft6

Regional Enterprise Sales Executive

Maitland, FL · Remote

$150K - $175K/hr

... cycle, or workforce management. * Proven ability to build trusted relationships with C-suite ... Remote position with travel as needed. * Opportunity to work with innovative healthcare technology ...

K2 Staffing, LLC

Board Member

Miami, FL · Remote

$35K - $50K/yr

Share knowledge of BPO operations, client acquisition, service delivery, and workforce management ... Comfortable working in a remote advisory capacity.

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Overnight Remote Workforce Management information

What is an overnight remote workforce management?

An Overnight Remote Workforce Management job involves overseeing and coordinating remote employees or teams who work during nighttime hours. This role typically includes monitoring staffing levels, tracking employee performance, managing schedules, and responding to any issues that arise overnight. The goal is to ensure productivity, coverage, and smooth operations outside of standard business hours. It often requires strong communication and problem-solving skills, as well as familiarity with workforce management software.

What unique challenges do overnight remote workforce management professionals face, and how can they overcome them?

Overnight Remote Workforce Management professionals often encounter challenges such as maintaining effective communication with team members across different time zones, ensuring real-time issue resolution, and managing employee engagement during off-peak hours. To overcome these hurdles, it's important to leverage workforce management tools for live monitoring, establish clear handover processes with daytime teams, and foster a culture of open communication through regular check-ins and feedback. Building strong relationships and maintaining transparency with both remote team members and cross-functional partners are key to success in this role.

What are the key skills and qualifications needed to thrive as an overnight remote workforce management professional, and why are they important?

To thrive in Overnight Remote Workforce Management, you need strong analytical abilities, time management skills, and experience with workforce planning, often supported by a background in business administration or operations. Familiarity with workforce management software (such as NICE, Kronos, or Verint), scheduling tools, and data reporting systems is typically required. Excellent communication, problem-solving skills, and the ability to work independently are crucial soft skills, especially when managing remote teams across different time zones. These competencies ensure smooth operations, optimal staffing coverage, and effective issue resolution during overnight shifts.

What is the difference between Overnight Remote Workforce Management vs Remote Customer Support Supervisor?

AspectOvernight Remote Workforce ManagementRemote Customer Support Supervisor
CredentialsWorkforce management certifications, scheduling experienceCustomer service experience, leadership skills
Work EnvironmentRemote, overnight shifts, scheduling platformsRemote, overseeing customer support teams
Industry UsageCall centers, staffing agencies, tech companiesCustomer service departments, tech firms

Overnight Remote Workforce Management focuses on scheduling and managing remote teams working overnight, ensuring coverage and efficiency. In contrast, Remote Customer Support Supervisors oversee customer service teams, handling client issues and team performance. While both roles are remote and require leadership skills, they serve different operational functions within organizations.

What are the most commonly searched types of Remote Workforce Management jobs in Florida? The most popular types of Remote Workforce Management jobs in Florida are:
What are popular job titles related to Overnight Remote Workforce Management jobs in Florida? For Overnight Remote Workforce Management jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Overnight Remote Workforce Management jobs in Florida look for? The top searched job categories for Overnight Remote Workforce Management jobs in Florida are:
What cities in Florida are hiring for Overnight Remote Workforce Management jobs? Cities in Florida with the most Overnight Remote Workforce Management job openings:
Overnight Remote Workforce Management jobs near you
Infographic showing various Overnight Remote Workforce Management job openings in Florida as of August 2026, with employment types broken down into 82% Full Time, 13% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Customer Success Manager, SLED

NinjaOne

Tampa, FL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Description
About the Role
As a SLED Customer Success Manager at NinjaOne, you will play a pivotal role in driving long-term value and growth within state, local government, and education (SLED) accounts. You'll serve as the primary point of contact for key public sector clients, ensuring they fully realize the benefits of NinjaOne's IT management solutions while helping them modernize their IT infrastructure, enhance cybersecurity, and improve operational efficiency.
Your deep understanding of the unique challenges in the public sector, including budget cycles, procurement processes, and compliance requirements, will enable you to act as a strategic advisor. You'll identify cross-sell and up-sell opportunities, drive product adoption, and support agencies and institutions in maximizing their technology investments.
This role requires a strong background in SLED account management, public sector IT solutions selling, and customer success, with a proven track record of managing complex sales cycles within government and education organizations.
Location: Hybrid in-office (Tampa, FL or Austin, TX) - 4 days per week (Mon, Tues, Thurs, & Fri)
What You'll Be Doing
  • SLED Account Growth & Retention: Manage a portfolio of state, local government, and education clients, identifying opportunities to expand partnerships and support their evolving IT needs.

  • Public Sector Advisory: Act as a trusted advisor to government IT leaders, school districts, and higher education institutions, helping them navigate budget constraints, procurement processes, and regulatory compliance.

  • Cross-Sell & Up-Sell Strategy: Identify opportunities to expand NinjaOne's presence within public sector organizations by aligning our RMM, endpoint management, cybersecurity, and automation solutions with their strategic IT initiatives.

  • Consultative Selling: Understand the specific challenges of SLED IT environments, including legacy system modernization, cybersecurity mandates, and remote workforce enablement, to position NinjaOne as the ideal solution.

  • Relationship Management: Build strong, long-term partnerships with public sector IT teams and procurement officials, ensuring they stay engaged and informed on best practices, new features, and funding strategies.

  • Government Procurement & Contracts: Work closely with NinjaOne's legal and finance teams to navigate RFPs, cooperative purchasing agreements, and public sector buying contracts.

  • Forecasting & Reporting: Utilize Salesforce to track opportunities, forecast revenue, and manage customer engagement, ensuring alignment with public sector sales cycles and budget planning periods.

  • Market Intelligence: Stay up to date on SLED technology trends, government initiatives, and education IT funding sources to position NinjaOne as a strategic technology partner.

About You
  • Public Sector Experience: You have a proven track record of selling IT solutions to state & local governments or education institutions, with a strong understanding of government procurement processes, budget cycles, and compliance regulations.

  • Proven Sales & Growth Track Record: You have successfully expanded accounts in SLED markets, identified upsell/cross-sell opportunities, and helped organizations modernize their IT operations.

  • Consultative Approach: You excel at understanding government and education IT needs and aligning technology solutions to drive efficiency, security, and compliance.

  • Exceptional Communication & Relationship Management: You can engage effectively with public sector IT leaders, procurement officials, and education administrators, translating complex IT challenges into business value discussions.

  • Problem-Solver: You proactively address funding challenges, security concerns, and modernization roadblocks, helping agencies and institutions stay on track with their IT transformation goals.

  • IT Industry Knowledge: Familiarity with public sector IT frameworks, cybersecurity mandates (NIST, CJIS, FERPA), and funding sources (E-Rate, CARES, ARPA, state/local grants) is a strong plus.

  • Bachelor's Degree (Preferred): Or equivalent experience in IT, Public Administration, Business, or a related field.

  • Proficiency in Salesforce & CRM Best Practices.

  • If you're passionate about helping state, local, and education organizations modernize their IT infrastructure and enhance service delivery, we'd love to hear from you!

About us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You'll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunities for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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