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Overnight Remote Customer Service Rep Jobs in Kansas

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!

Wesco

Senior Representative - Customer Service

Shawnee, KS · On-site +1

$18.75 - $26/hr

As a Senior Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail, or walk-ins to provide inquiry and/or problem resolution. You will resolve complex or ...

SYS Integration

Contact Center Representative

Wichita, KS · Remote

$16 - $20.50/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...

GRADE POTENTIAL, LLC

CUSTOMER SERVICE ASSOCIATE

Topeka, KS · Remote

$35K - $55K/yr

We are a fully remote company, which allows us to recruit top talent from across the country. Grade ... You understand that customer service is not a department but a philosophy that you live everyday. A ...

Liveops

Remote Spanish Bilingual Customer Service

Wichita, KS · Remote

$13.75 - $17.50/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Shawnee, KS · Remote

$14.75 - $18.50/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Lawrence, KS · Remote

$14.50 - $18.50/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

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Overnight Remote Customer Service Rep information

What does an overnight remote customer service rep do?

An Overnight Remote Customer Service Rep is responsible for assisting customers with their questions, concerns, or issues during nighttime hours, all while working from a remote location, usually from home. Their tasks often include answering phone calls, responding to emails or chat messages, and resolving problems related to products or services. These representatives help ensure that customer support is available 24/7, providing critical after-hours assistance. Strong communication skills, the ability to work independently, and comfort with technology are important for this role.

What are some common challenges faced by an overnight remote customer service rep, and how can I prepare for them?

Overnight Remote Customer Service Reps often encounter challenges such as managing fatigue during late hours and handling a higher volume of urgent or complex requests, as fewer support resources may be available. To prepare, it's important to establish a consistent sleep routine, create a dedicated workspace to minimize distractions, and familiarize yourself with escalation procedures. Strong communication skills and the ability to work independently are especially valuable in this role, as you'll frequently collaborate with team members asynchronously and may need to make quick decisions during critical situations.

What are the key skills and qualifications needed to thrive as an overnight remote customer service rep, and why are they important?

To thrive as an Overnight Remote Customer Service Rep, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat systems, and ticketing platforms is commonly required. Exceptional patience, self-motivation, and the ability to work independently during non-traditional hours are valuable soft skills. These competencies ensure effective customer support, timely issue resolution, and reliable service outside of standard business hours.

What is the difference between Overnight Remote Customer Service Rep vs Customer Support Specialist?

AspectOvernight Remote Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service experience often preferred
Work EnvironmentRemote, overnight shifts, primarily via phone/chatRemote or on-site, daytime hours, via phone/email/chat
Industry UsageCommon in retail, telecom, tech companiesUsed across various industries including tech, healthcare, retail
Search/Comparison IntentFocus on overnight, remote customer service rolesBroader customer support roles, day shifts

The Overnight Remote Customer Service Rep typically works overnight hours providing support remotely, often via chat or phone, focusing on customer inquiries outside regular business hours. Customer Support Specialists may work during daytime hours and handle a wider range of customer issues. Both roles require similar credentials but differ mainly in shift timing and work hours.

What are popular job titles related to Overnight Remote Customer Service Rep jobs in Kansas?

For Overnight Remote Customer Service Rep jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Overnight Remote Customer Service Rep jobs in Kansas look for?

The top searched job categories for Overnight Remote Customer Service Rep jobs in Kansas are:

What cities in Kansas are hiring for Overnight Remote Customer Service Rep jobs?

Cities in Kansas with the most Overnight Remote Customer Service Rep job openings:

Overnight Remote Customer Service Rep jobs near you

Tax Customer Service Representative II (Experienced)

MCI Careers

Wichita, KS • Remote

$11.10 - $14.10/hr

Full-time

Re-posted 19 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a highly motivated individual with excellent communication skills and a passion for helping others? Join our team and become a trusted resource for clients seeking expert tax advice and support. In this role, you’ll provide clear, accurate, and personalized guidance on a wide range of tax-related topics. With our industry-leading training programs, you’ll gain the tools and knowledge needed to thrive and grow as a tax professional.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Provide accurate, personalized tax advice and support to clients via phone, video, and chat platforms.
  • Translate complex tax laws and technical terms into easy-to-understand language for clients.
  • Utilize government websites, professional resources, and internal tools to research and deliver accurate answers.
  • Apply company policies, procedures, and best practices to resolve tax-related inquiries efficiently.
  • Maintain detailed and accurate documentation of all client interactions and case resolutions.
  • Stay current on federal and state tax laws, regulations, and industry trends.
  • Collaborate with team members and share knowledge to continuously improve service quality.
  • Identify opportunities to educate clients on tax-saving strategies and available deductions or credits.
  • Escalate complex or sensitive issues to appropriate internal departments when necessary.
  • Uphold the highest standards of data privacy and client confidentiality.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

It's about building relationships and turning the knowledge; you gain in training into customer wins. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Required:

  • Must be 18 years of age or older.
  • High school diploma or equivalent required.
  • Active, unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Tax Preparer credentials.
  • Active PTIN (Preparer Tax Identification Number).
  • Ability to obtain any required state licenses, certificates, permits, or bonds.
  • Recent experience preparing federal and state individual 1040 tax returns.
  • Strong proficiency with technology and computer systems.
  • Reliable, hardwired internet connection (or willingness to obtain one).
  • Excellent verbal and written communication skills.
  • Strong customer service orientation with a professional, friendly, and reassuring demeanor.
  • Ability to work independently in a fast-paced, dynamic environment.
  • Strong critical thinking, research, and problem-solving skills.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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