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Overnight Remote Call Monitoring Jobs in New York

SafeHorizon

Team Leader - Hotlines - Remote

Manhattan, NY · On-site +1

$17.50 - $23/hr

Running and analyzing call forecasting reports to ensure staffing pattern is consistent to meet the ... Monitoring staff attendance for shifts, training and staff meetings * Documenting shift activities ...

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Overnight Remote Call Monitoring information

What is overnight remote call monitoring?

Overnight remote call monitoring is a job where individuals listen to and evaluate customer service or support calls during nighttime hours, often from a remote location. The main goal is to assess the quality of interactions between call center agents and customers, ensuring that company standards and compliance guidelines are being met. This position typically requires attention to detail, strong listening skills, and the ability to work independently during late-night or early-morning shifts. It is commonly used by companies that operate 24/7 customer support lines or have global operations. Remote monitoring allows for flexibility and can be done from home, making it suitable for those seeking non-traditional work hours.

What are the typical responsibilities and challenges of an overnight remote call monitoring position?

In an Overnight Remote Call Monitoring role, your primary responsibility is to review and assess recorded or live customer service calls to ensure compliance with company quality standards. Working overnight can present challenges such as staying alert during less active periods and managing fatigue. You'll often work independently but will regularly provide feedback to supervisors or training teams, contributing to overall service improvement. This position can offer advancement opportunities into quality assurance leadership or training roles as you gain experience and demonstrate reliability.

What are the key skills and qualifications needed to thrive as an overnight remote call monitoring specialist, and why are they important?

To excel as an Overnight Remote Call Monitoring Specialist, you need strong attention to detail, analytical listening skills, and familiarity with quality assurance standards, often supported by a high school diploma or equivalent. Experience with call monitoring software, customer relationship management (CRM) systems, and reporting tools is typically required. Excellent written communication, discretion, and the ability to remain focused during overnight hours are vital soft skills for this role. These competencies ensure accurate evaluation of customer interactions, maintain service quality, and support continuous improvement in 24/7 operations.

What is the difference between Overnight Remote Call Monitoring vs Customer Service Representative?

AspectOvernight Remote Call MonitoringCustomer Service Representative
CredentialsBasic high school diploma, relevant certificationsHigh school diploma or equivalent
Work EnvironmentRemote, overnight shifts, monitoring calls via softwareOffice or remote, daytime shifts, direct customer interaction
Industry UsageSecurity, healthcare, emergency servicesRetail, telecom, service industries
Job FocusMonitoring calls, alerting, reportingAssisting customers, resolving issues

Overnight Remote Call Monitoring primarily involves monitoring calls remotely during overnight hours, focusing on alerting and reporting. Customer Service Representatives handle direct customer interactions during regular hours. While both roles require communication skills, they differ in shift timing, environment, and job responsibilities.

What are the most commonly searched types of Remote Call Monitoring jobs in New York?

The most popular types of Remote Call Monitoring jobs in New York are:

What are popular job titles related to Overnight Remote Call Monitoring jobs in New York?

For Overnight Remote Call Monitoring jobs in New York, the most frequently searched job titles are:

What job categories do people searching Overnight Remote Call Monitoring jobs in New York look for?

The top searched job categories for Overnight Remote Call Monitoring jobs in New York are:

What cities in New York are hiring for Overnight Remote Call Monitoring jobs?

Cities in New York with the most Overnight Remote Call Monitoring job openings:

Overnight Remote Call Monitoring jobs near you

ECG Technician - Remote - Night Shift

Infinity Heart Health LLC

Piscataway, NJ • Remote

$21 - $22/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 5 days ago

Job description

· Provide advanced ECG while concentrating on monitoring patient status through assessment of ECG strips and arrhythmia interpretation.

· Possess troubleshooting skills to recognize monitoring the problems, identify probable causes, and seek solutions to correct the problem.

· Identify and responds to potentially life-threatening rhythm changes, notifications to appropriate medical personnel.

· Able to identify cardiac rhythms and dysrhythmias and interval measurements.

Able to complete 250 patient files within one hour.

Essential Functions

· Promote the mission, vision, and values of the organization

· Able to work hybrid in an environment that is HIPAA compliant.

· Communicate appropriately and clearly to charge nurse, coworkers, and physicians

· Interact professionally with patient/family and provide explanations and verbal reassurance as necessary

· Maintain a good working relationship both within the department and with other departments

· Ensure that documentation meets current standards and policies

· Manage and operate equipment safely and correctly Non-Essential Functions

· Perform other duties as assigned

· Complete annual education requirements.

· Maintain patient confidentiality.

· Comply with all organizational policies and standards regarding ethical business practices.

· Attend regular staff meetings and in-services.

Qualifications

· High school diploma or equivalent

· Holter experience a plus

· At least 2 years of experience viewing ECG at a full-time position

· ECG Technician certificate from a technical school (REQUIRED)

· EMT or LVN license / certification is a plus

· Current CCT certification

· Knowledge of anatomy and physiology of the heart in relation to waves, complexes, time, and voltage as shown through the conduction system and strip interpretation

· Familiar with Microsoft Office

· Computer literate

· Strong organizational and interpersonal skills.

· Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work

· Ability to complete work assignments accurately and in a timely manner

· Ability to communicate effectively, both orally and in writing

· Ability to handle difficult situations involving patients, physicians, or others in a professional manner

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid sick time
  • Paid time off
  • Vision insurance

Medical specialties:

  • Cardiology
  • Telemetry

Schedule:

  • 8-hour shift
  • Overnight 
  • Weekends as needed per schedule rotation

People with a criminal record are encouraged to apply

Education:

  • High school or equivalent (Required)

Experience:

  • EKG: 2 years (Required)

Language:

  • English (Required)

License/Certification:

  • CCT or CRAT Certification (REQUIRED)
  • Shift availability:

Work Location: Remote

Company Description

Infinity Heart Health LLC is a digital health solution provider empowering patients, caregivers, and enterprises to shift from traditional medical practice to patient-centered care. Powered by a FHIR/SMART platform, our solutions integrate IoT, analytics, AI, cloud computing, and interoperability of health systems.