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Overnight Remote Call Center Manager Jobs in Roxana, IL

AMBA

Inside Sales Insurance Specialist

Saint Louis, MO · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

AMBA

Inside Sales Insurance Specialist

Saint Louis, MO · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

Workforce Connections

Data Entry

Saint Louis, MO · Remote

$23/hr

Successful candidates will be comfortable working independently in a remote setting and managing a ... Candidates with only call center experience may not be a strong fit * Strong organizational skills ...

New

Pitch Health Solutions LLC

Transfer Agent

Saint Louis, MO · On-site +1

$25/hr

Pitch Perfect Solutions is hiring experienced Transfer Agents to join our high-performing remote ... Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and ...

Pitch Health Solutions

Transfer Agent

Saint Louis, MO · Remote

Pitch Perfect Solutions is hiring experienced Transfer Agents to join our high-performing remote ... Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and ...

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All JobsCall Center JobsOvernight Remote Call Center Manager JobsOvernight Remote Call Center Manager Jobs in Roxana, IL

Overnight Remote Call Center Manager information

See Roxana, IL salary details

$28.3K

$61.2K

$105K

How much do overnight remote call center manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for overnight remote call center manager in Roxana, IL is $61,215.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $71,900.00 per year, depending on experience, location, and employer.

What is the difference between Overnight Remote Call Center Manager vs Overnight Customer Service Supervisor?

AspectOvernight Remote Call Center ManagerOvernight Customer Service Supervisor
CredentialsTypically requires management experience, call center certifications, and sometimes a bachelor’s degreeUsually requires customer service experience, some supervisory training, and high school diploma or equivalent
Work EnvironmentRemote management overseeing call center operations during overnight shiftsRemote or on-site supervision of customer service representatives during overnight hours
Employer & Industry UsageCommon in call centers, BPOs, and customer support companiesFound in retail, telecom, and service industries with customer support teams

The Overnight Remote Call Center Manager focuses on managing call center operations remotely during overnight shifts, requiring management skills and industry experience. In contrast, the Overnight Customer Service Supervisor primarily supervises customer service reps, often with less emphasis on management certifications. Both roles are vital in customer support industries but differ mainly in scope and responsibilities.

What are some unique challenges faced by an Overnight Remote Call Center Manager and how are they typically addressed?

As an Overnight Remote Call Center Manager, you may encounter challenges such as maintaining team engagement during off-hours, ensuring effective communication across time zones, and handling escalations with limited on-site support. Successful managers prioritize regular virtual check-ins, use collaborative platforms to keep teams connected, and establish clear protocols for after-hours issue resolution. Proactive planning and fostering a strong remote team culture are key to navigating these unique aspects of the overnight shift.

What does an Overnight Remote Call Center Manager do?

An Overnight Remote Call Center Manager is responsible for supervising and coordinating the activities of call center agents during overnight shifts, ensuring customer inquiries and issues are handled efficiently. They monitor performance, provide support, resolve escalated concerns, and maintain service quality standards. Working remotely, they use communication tools and software to manage teams, track metrics, and report on operations, making sure the call center runs smoothly outside of standard business hours.

What are the key skills and qualifications needed to thrive as an Overnight Remote Call Center Manager, and why are they important?

To thrive as an Overnight Remote Call Center Manager, you need experience in call center operations, leadership skills, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) software, workforce management systems, and remote communication tools is essential. Strong problem-solving, conflict resolution, and motivational skills help you lead teams effectively during off-hours. These abilities ensure seamless operations, high team morale, and excellent customer service even during overnight shifts.
What cities near Roxana, IL are hiring for Overnight Remote Call Center Manager jobs? Cities near Roxana, IL with the most Overnight Remote Call Center Manager job openings:
Overnight Remote Call Center Manager jobs near you
Remote Account Representative

Remote Account Representative

BCA Financial Services

Saint Louis, MO • Remote

$17/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Description

$17/hour + Monthly Bonus | Full-Time | Monday-FridayMake an impact-while working from home.

Join BCA Financial Services and help patients resolve their accounts with empathy, clarity, and professionalism. If you enjoy problem-solving, talking to people, and being rewarded for your performance, we'd love to meet you. You'll play an important role in helping patients navigate their financial responsibilities with respect and care. We'll provide the equipment, tools, training, and support-you bring the drive to succeed.


What We Offer:

  • $17/hour + monthly bonus opportunities
  • Consistent Monday-Friday schedule
  • Medical, dental, vision, GAP, and life insurance
  • 401(k) with company match
  • Paid time off and paid holidays
  • Company-provided equipment

What You'll Do:

  • Talk with patients to help them understand their accounts and find solutions
  • Offer payment options such as full balance payment, payment plans, and/or financial assistance where applicable.
  • Handle a high volume of inbound and outbound calls
  • Accurately document interactions in our systems
  • Meet performance goals (with support and coaching along the way)

Requirements

Qualifications:

  • 1+ year of experience in a call center, customer service, billing, or collections
  • Strong communication and problem-solving skills
  • Ability to build trust and work through sensitive conversations
  • Basic knowledge of medical terminology (preferred)
  • A reliable, detail-oriented work style

Work-From-Home Requirements:

  • Must reside in: FL, GA, MO, NE, NC, SC, TN, or VA
  • Quiet, private workspace
  • High-speed internet (minimum 20 Mbps download / 10 Mbps upload) with ability to hardwire ethernet cable from modem to computer
  • Wi-Fi and hotspots are not supported
  • Must meet tech requirements before training begins


BCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status.



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