Overview:
Quality Assurance Program Manager -
We are seeking a Quality Assurance Program Manager to lead enterprise-scale quality strategy and delivery across multiple banking products and programs. The ideal candidate blends program management rigor with hands-on automation testing, leadership and deep BFSI domain expertise-especially with Fiserv core banking platforms (e.g., DNA, Signature, bill pay/ACH; card/payment solutions). The role spans test strategy, automation architecture, release governance, vendor coordination, and production quality oversight.
Key Responsibilities
Program Leadership & Strategy
- Own end-to-end QA program planning, budgeting, resourcing, and risk management across multiple workstreams and vendors.
- Establish enterprise test strategy (functional, integration, E2E, UAT, NFR) aligned to product roadmaps and regulatory milestones (FFIEC, GLBA, SOX, PCI DSS).
- Drive continuous improvement using shift-left/shift-right practices and standardized quality playbooks (defect prevention, root-cause analysis, test data strategies, and release readiness)
Automation & Engineering Excellence
- Architect and scale automation frameworks (UI, API, services, DB) using tools such as Selenium/WebDriver, Cypress/Playwright, RestAssured/Postman, JUnit/TestNG, and Cucumber/BDD.
- Integrate automated suites into CI/CD (Azure DevOps, Jenkins, GitLab) with quality gates, test impact analysis, and dashboards (Allure/Extent/ReportPortal).
- Champion data-driven testing, synthetic data generation, service virtualization, and environment reliability for predictable, fast feedback.
Banking Products & Fiserv Delivery
- Lead QA planning and integration testing for Fiserv platforms-core banking (DNA/Signature/Premier), payments (ACH/PEP+ or equivalent), card and digital banking channels-covering migrations, conversions, and feature upgrades.
Coordinate with Fiserv/vendor teams for release notes, defect triage, and hotfix validation; ensure end-to-end traceability from regulatory requirements to test evidence.
Release, Production Quality & Support
- Govern quality for releases and change windows; run go/no-go, readiness checks, rollback plans, and defect SLAs.
- Oversee production support quality with proactive monitoring, incident RCA, and problem management; ensure hands-on troubleshooting and data validation as needed.
Compliance, Risk & Audit
- Maintain auditable test artifacts, evidence, and controls; support internal/external audits and model validations.
- Enforce security and privacy test practices (static/dynamic testing inputs, secure configuration, data masking).
Must-Have Qualifications
- 8+ years in software quality, with 5+ years leading multi-team QA programs in BFSI.
- Proven automation testing leadership (framework design, coding standards, coverage strategy) across UI/API/data layers.
- Strong banking domain experience and familiarity with Fiserv product ecosystems (core banking, payments, digital).
- Demonstrated production support exposure and hands-on technical skills (SQL, logs, API calls, debugging); coding experience in Java. - Experience with CI/CD pipelines, Git, and test reporting/observability tools.
- Excellent stakeholder management (business, tech, vendor), communication, and executive reporting.
## Banking & Fiserv Domain Scope (Examples)
- Core Banking: Accounts, deposits, lending, GL/ledger, teller, client 360, batch/overnight processing
- Payments: ACH, wires, bill pay, card issuing/acquiring, fraud/risk controls
- Digital Channels: Online & mobile banking, alerts/notifications, secure messaging
- Compliance: GLBA, SOX, PCI DSS, FFIEC, model validation, audit evidence & retention
## Education
- Bachelor's in Computer Science/Engineering or equivalent; advanced degree a plus
- Relevant certifications (ISTQB, Agile/SAFe, cloud, security) beneficial
