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The Quality Engineer monitors field claim trends and inspects, evaluates, and tests warranty parts to ensure predetermined quality standards are met.

The role plans activities related to the development, application, and maintenance of warranty parts quality standards.

The Quality Engineer develops, implements, and evaluates inspection, testing, and evaluation standards using knowledge of mechanical, electrical, electronic, computer, and chemical engineering fields.

The role develops and updates testing-related documentation, including test cases, test plans, and flaw-reporting procedures.

The Quality Engineer devises sampling procedures and develops forms and instructions for recording, evaluating, and reporting quality and reliability data.

• Perform first-level analysis and duplication testing for warranty parts.
• Investigate warranty parts and prepare reports.
• Register analysis results in the NAQIS/QMS system and ship incident parts to Korea for further investigation.
• Follow up with HQ in Korea on improvement actions related to findings.

• Search for and retrieve defective warranty parts using the NAQIS/QMS system.
• Manage the master list for retrieved parts.

• Identify and estimate root causes of failures.
• Determine whether additional investigation or improvement activity is needed.
• Use warranty parts analysis and claim monitoring to support improvement activities.

• Engineer I responsibilities require strong communication, technical analysis, and judgment when identifying warranty issues and supporting quality improvements.
• Strong oral and written communication skills.
• Intermediate PC skills, including word processing, Excel spreadsheets, and Microsoft Access databases.
• Basic knowledge of electronic and mechanical components.
• Ability to read and understand electronic and mechanical schematics and block diagrams.
• Ability to use basic test equipment.