Mainframe Application Support
Location- Chandler, AZ or Des Moines, IA-Hybrid
Duration- 18 Months- Contract to Hire
Pay- $60-$65/Hr W2
2 Openings
SORRY NO CTC'S OPTS OR H1-B'S
Position will be working in the Mainframe platform support group. Candidate must have Mainframe application support experience.
Location: Chandler, AZ (preferred) | Des Moines, IA (secondary)
Schedule: Flexible 8-hour shift within 6:00 AM – 6:00 PM PST
Interview Process: 1 round (MS Teams, panel of 3, ~1 hour)
Goal is to convert, team is unable to sponsor
We are seeking three identical Senior Specialty Systems Operations Engineers to join a Mainframe Production Support team supporting critical applications in a highly specialized, non-standard environment. This role requires strong hands-on mainframe application support experience and the ability to work in a follow-the-sun model alongside offshore team.
Team Structure & Coverage
Total team: 3 US + 7 India resources (6 US with these hires)
India team provides overnight coverage, handing off every 12 hours
US team supports daytime production operations (6 AM – 6 PM PST)
Daily coordination with offshore counterparts is required
Standard 8-hour shift, flexible on start times
Key Responsibilities
Provide Level 2/3 production support for Automated Credit, Rewards, and Credit Card Hub applications
Monitor production systems and ensure system stability and uptime
Analyze and troubleshoot failed mainframe jobs (JCL)
Perform root cause analysis and support ad hoc job executions
Partner with Production Control to restart and recover failed jobs
Respond to business user requests and application team needs
Maintain and update incident tracking (ServiceNow, JIRA, Confluence)
Monitor and respond to application group mailboxes
Document incidents, resolutions, and create JIRA stories for follow-up
Required Skills
Strong experience in Mainframe Production Support (application support required)
Technologies/tools:
JCL, COBOL, CICS, DB2, CA7, IDCAMS, Mainview
File tools: File Manager, File Analyzer, EZTRIEVE
Dynatrace-1-2 yrs
Mainframe- 6 years
Monitoring-1-2 years
MQ- 1-2 years
Experience with ticketing and documentation tools (ServiceNow, JIRA, Confluence or similar)
Ability to work in a high-volume, production-critical environment
Additional Details
Team is primarily based in Chandler, AZ (preferred location)
Candidates should be adaptable, proactive, and comfortable in a specialized/mainframe-heavy environment
This is not a typical platform support role—requires a niche skillset