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Overnight Life Alert Customer Service Jobs (NOW HIRING)

PLS

Overnight Customer Service Representative

Brooklyn, NY · On-site

$17 - $18.50/hr

Overnight Customer Service Representative This job is located at 3137 Fulton Street, Brooklyn, NY, 11208 PLS Overview: Why PLS? Because You Deserve Better! PLS -- which stands for People - Location ...

PLS

Overnight Customer Service Representative

El Paso, TX · On-site

$14.50 - $19.75/hr

Overnight Customer Service Representative This job is located at 1921 Montana Ave., El Paso, TX 79903 PLS Overview: Why PLS? Because You Deserve Better! PLS -- which stands for People - Location ...

PLS

Overnight Customer Service Representative

Glendale, AZ · On-site

$14.50 - $19.75/hr

Overnight Customer Service Representative This job is located at 6630 W. Camelback Rd, Glendale, AZ 85301 PLS Overview: Why PLS? Because You Deserve Better! PLS which stands for People Location ...

PLS

Overnight Customer Service Representative

Glendale, AZ · On-site

$14.50 - $19.75/hr

Overnight Customer Service Representative This job is located at 6630 W. Camelback Rd, Glendale, AZ 85301 PLS Overview: Why PLS? Because You Deserve Better! PLS -- which stands for People - Location ...

PLS

Overnight Customer Service Representative

Chelsea, MA · On-site

$15 - $17/hr

Overnight Customer Service Representative This job is located at 1 Park Street, Chelsea, MA 02150 Why PLS? Because You Deserve Better! ® PLS -- which stands for People - Location - Service -- is a ...

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Overnight Life Alert Customer Service information

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How much do overnight life alert customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for overnight life alert customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are common challenges faced by Overnight Life Alert Customer Service representatives, and how can they be managed?

Overnight Life Alert Customer Service representatives often encounter high-stress situations, as they handle emergency calls from individuals in need of immediate assistance. The overnight hours can present additional challenges, such as fatigue and reduced support staff on-site. To manage these challenges, it's important to maintain strong self-care routines, utilize available resources like on-call supervisors, and stay focused on effective communication with both customers and emergency responders. Team debriefings and regular training also help representatives stay prepared and resilient during stressful shifts.

What does an Overnight Life Alert Customer Service representative do?

An Overnight Life Alert Customer Service representative is responsible for answering emergency calls from Life Alert customers during nighttime hours. They assess the situation, provide reassurance, and dispatch emergency services if needed. Additionally, they may handle non-emergency inquiries, update customer records, and ensure that all protocols are followed to keep customers safe. The role requires strong communication skills, empathy, and the ability to stay calm under pressure.

What are the key skills and qualifications needed to thrive as an Overnight Life Alert Customer Service representative?

To thrive as an Overnight Life Alert Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, emergency response protocols, and incident tracking systems is typically required. Compassion, patience, and the ability to remain calm under pressure are essential soft skills for effectively assisting distressed callers. These competencies ensure prompt, accurate, and empathetic support during emergencies, which is critical for customer safety and satisfaction.

What is the difference between Overnight Life Alert Customer Service vs Emergency Call Center Operator?

AspectOvernight Life Alert Customer ServiceEmergency Call Center Operator
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; training in emergency protocols
Work EnvironmentRemote or office-based, primarily customer supportCall centers, emergency response centers
Employer & IndustryHome safety and medical alert servicesPublic safety, emergency response agencies
Common Search/ComparisonCustomer service roles in health techEmergency response and dispatch roles

Overnight Life Alert Customer Service focuses on assisting customers with product inquiries and support, often remotely, while Emergency Call Center Operators handle urgent emergency calls, dispatching responders. Both roles require communication skills and some training, but differ in urgency level and work environment.

What cities are hiring for Overnight Life Alert Customer Service jobs? Cities with the most Overnight Life Alert Customer Service job openings:
What are the most commonly searched types of Life Alert Customer Service jobs? The most popular types of Life Alert Customer Service jobs are:
What states have the most Overnight Life Alert Customer Service jobs? States with the most job openings for Overnight Life Alert Customer Service jobs include:
Overnight Life Alert Customer Service jobs near you

Customer Care Red Alert Supervisor

Our Company

Dunn, NC

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Rooms To Go rating

7.0

Company rating: 7.0 out of 10

Based on 73 frontline employees who took The Breakroom Quiz

27th of 62 rated furniture retailers

Job description

Customer Care Red Alert Supervisor


Qualifications:

  • At least 2 years of relevant experience in the call center, order control, DC operations or at a showroom.  


Description:

  • Responsible for providing leadership and direction to the Red Alert team. 
  • The Red Alert(RA) department is responsible for ensuring that customers getting a redelivery or exchange get the correct and damage free product delivered to them. 
  • The RA Supervisor will ensure that all exchanges get checked and verified for the customer. 
  • They are also required to work closely with returns and Quality Assurance to help identify things that can help the process from vendors as well as handling issues that might come up. 
  • As well as any other task as required by Management. 
  • Must be familiar with Excel for stats and bonus reports including tracking workflow for red alerts.  
  • Excellent written and verbal communications are a must in this position as you will work across all areas of operation including quality assurance, customer care, delivery companies and distribution.  
  • Must be flexible which requires better than average attendance.
  • Will be required to hire staff as needed, manage agents time, provide feedback, knowledge and appreciation to agents in real time. 
  • The supervisor will also perform reviews and disciplinary actions when necessary and maintain a pleasant and professional attitude at all time.  


Reports To: Rob Steele 


Salary: To be determined based on experience. 


About Rooms To Go

Founded in 1991, Rooms To Go set out to change the way people shop for furniture. More than 30 years later and now America's #1 independent furniture retailer, that mission remains the same: make it easy to create a beautiful home by offering stylish, designer-curated rooms of furniture at an exceptional value through a simplified and customer-friendly shopping experience. Rooms To Go operates more than 250 stores across ten states, supported by eight state-of-the-art distribution centers and a growing e-commerce business. With the nation's largest furniture inventory and industry-leading delivery speed, financing options, and product availability, we continue to set the pace for innovation and value.

Driving this success is a team that thrives in a growth-oriented culture. We offer a collaborative, supportive work environment with opportunities to learn, grow, and build a career with a stable and industry-leading company.

Whether you're looking to launch your career or take the next step, it's a great time to join our team-there's always room for you to grow with us!

Rooms To Go Benefits:

  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Associate discounts including furniture
  • Company paid life and disability insurance 
  • Paid time off
  • Employee Assistance Program
  • Wellness Programs
  • And more!

Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Applicants must be authorized to work in the U.S. 

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