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Overnight Life Alert Customer Service Jobs (NOW HIRING)

Dorman Products

Customer Service Rep I - Day Shift

Reno, NV

$16 - $21.75/hr

... to alert customers of potential backorders * Ability to learn products, multiple systems and ... Customer Service experience in an automotive or manufacturing environment desired * Proficiency in ...

PLS

Overnight Customer Service Representative

Fort Worth, TX · On-site

$15.25 - $20.75/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

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Overnight Life Alert Customer Service information

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How much do overnight life alert customer service jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for overnight life alert customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are common challenges faced by Overnight Life Alert Customer Service representatives, and how can they be managed?

Overnight Life Alert Customer Service representatives often encounter high-stress situations, as they handle emergency calls from individuals in need of immediate assistance. The overnight hours can present additional challenges, such as fatigue and reduced support staff on-site. To manage these challenges, it's important to maintain strong self-care routines, utilize available resources like on-call supervisors, and stay focused on effective communication with both customers and emergency responders. Team debriefings and regular training also help representatives stay prepared and resilient during stressful shifts.

What does an Overnight Life Alert Customer Service representative do?

An Overnight Life Alert Customer Service representative is responsible for answering emergency calls from Life Alert customers during nighttime hours. They assess the situation, provide reassurance, and dispatch emergency services if needed. Additionally, they may handle non-emergency inquiries, update customer records, and ensure that all protocols are followed to keep customers safe. The role requires strong communication skills, empathy, and the ability to stay calm under pressure.

What are the key skills and qualifications needed to thrive as an Overnight Life Alert Customer Service representative, and why are they important?

To thrive as an Overnight Life Alert Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, emergency response protocols, and incident tracking systems is typically required. Compassion, patience, and the ability to remain calm under pressure are essential soft skills for effectively assisting distressed callers. These competencies ensure prompt, accurate, and empathetic support during emergencies, which is critical for customer safety and satisfaction.

What is the difference between Overnight Life Alert Customer Service vs Emergency Call Center Operator?

AspectOvernight Life Alert Customer ServiceEmergency Call Center Operator
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; training in emergency protocols
Work EnvironmentRemote or office-based, primarily customer supportCall centers, emergency response centers
Employer & IndustryHome safety and medical alert servicesPublic safety, emergency response agencies
Common Search/ComparisonCustomer service roles in health techEmergency response and dispatch roles

Overnight Life Alert Customer Service focuses on assisting customers with product inquiries and support, often remotely, while Emergency Call Center Operators handle urgent emergency calls, dispatching responders. Both roles require communication skills and some training, but differ in urgency level and work environment.

What cities are hiring for Overnight Life Alert Customer Service jobs? Cities with the most Overnight Life Alert Customer Service job openings:
What are the most commonly searched types of Life Alert Customer Service jobs? The most popular types of Life Alert Customer Service jobs are:
What states have the most Overnight Life Alert Customer Service jobs? States with the most job openings for Overnight Life Alert Customer Service jobs include:
Overnight Life Alert Customer Service jobs near you
Customer Service Representative

Customer Service Representative

Life Protect 24/7

Norfolk, VA • On-site

$15 - $15.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Life Protect 24/7 is searching for self-motivated, high-performing individuals with a desire to advocate for others, challenge themselves, become leaders in providing a world class customer experience, and solidify relationships with our customer base.

Schedule:

  • 9am-7pm Monday,

  • 10am-7pm Tuesday - Friday, and 9am-5pm every other Saturday

How do you do that?

You will receive calls from diverse customers who have questions, need to update their service, or request to cancel – a medical and security alert system that goes wherever you do. A service that helps rescue over 4,500 individuals every month.

You will report to the Customer Relations Manager and be responsible for handling inbound cancellation calls, questions, and inquiries from our client base in a respectful and professional manner. Preserving the relationship and improving our customers’ relationship will be at the forefront of your service. You will listen patiently, engage with the customer, show empathy, build rapport, track information, and offer solutions while providing a world class customer experience. These qualities will help you review each customer's situation, determine the best approach to update the customer’s account, increase account retention, and answer product questions and customer concerns.


Other responsibilities include:

  • Handling cancellation calls by listening to the customer's concerns and providing solutions to retain the customer

  • Handling customer questions, inquiries, and complaints in a professional manner

  • Identifying and reporting escalated issues and complaints to management

  • Processing cancellations and returns

  • Offering savings opportunities and switching the form of payment when applicable


What we offer:

  • Weekly Pay

  • Paid Training

  • Paid OT on Saturdays

  • Paid Time Off

  • Medical, Dental, Vision, AD&D, and Life Insurance

  • HSA Options

  • 401k with Company Match

  • Employee Development Program

  • Employee Product Discount

  • Beautiful Call Center Work Space

  • Convenient access to walking trails and Norfolk Premium Outlets

  • Potential to work remotely (Work From Home) / Hybrid available to employees after 6 months based on performance

What you offer:

  • Must be at least 18 years of age

  • High school diploma or equivalent

  • Able to work on-site in Norfolk, VA

  • Strong computer and interpersonal communication skills

  • 1-2 years of customer service and retention in a contact center, service industry, or retail sales

  • 1-3 sales experience

  • A customer-focused approach with adaptability to new situations

  • Ability to multitask, prioritize, and manage time

  • Bilingual is a plus but not required.

  • Motivation, and desire to achieve powered by YOU!


Pay: $15/hr base pay | With Customer Relations based commission, Specialists can earn between $21-$23+/HR


If this sounds like the spot for you, and you meet our qualifications, we invite you to apply and bring your skills and charisma to our table.


We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.


Job Type: Full-Time