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Overnight Insurance Customer Service Representative Remote Jobs in Conroe, TX

ALLSTATE Insurance Agency

Be Seen First

Insurance Customer Service Representative

Houston, TX · Remote

$75K - $135K/yr (+ commission)

In Office position is preferable but we are able to remote across the country. Responsibilities ... Minimum 2 years of insurance customer service or account management experience. * Bilingual in ...

ALLSTATE Insurance Agency

Be Seen First

Insurance Customer Service Representative

Houston, TX · Remote

$75K - $135K/yr (+ commission)

In Office position is preferable but we are able to remote across the country. Responsibilities ... Minimum 2 years of insurance customer service or account management experience. * Bilingual in ...

Integrityfex

Client Services Representative

Houston, TX · Remote

$15.25 - $20.75/hr

Remote Opportunity** Integrity FEX is growing and seeking Client Services Representatives to help ... Deliver professional customer service before and after enrollment. * Continue learning through ...

Landpoint

Remote Customer Service Representatives

Houston, TX · Remote

$15.25 - $20.75/hr

REMOTE CUSTOMER SERVICE REPRESENTATIVES were looking for a customer service representative to ... Customer Service Representative Job Responsibilities: *Serves customers by resolving product and ...

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Overnight Insurance Customer Service Representative Remote information

See Conroe, TX salary details

$8

$16

$23

How much do overnight insurance customer service representative remote jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for overnight insurance customer service representative remote in Conroe, TX is $16.09, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $17.88 per hour, depending on experience, location, and employer.

What does an overnight insurance customer service representative remote do?

An Overnight Insurance Customer Service Representative working remotely assists customers with their insurance-related questions and concerns during nighttime hours. They handle tasks such as processing claims, updating policy information, answering inquiries about coverage, and resolving issues via phone, chat, or email. These representatives ensure that customers receive support outside of standard business hours, maintaining high levels of service and satisfaction. Remote positions allow them to perform these duties from home, providing flexibility while still meeting the needs of customers and the company.

What are the key skills and qualifications needed to thrive as an overnight insurance customer service representative remote?

To thrive as an Overnight Insurance Customer Service Representative (Remote), you need strong communication skills, attention to detail, and a solid understanding of insurance products, typically supported by a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic office applications is essential, and some employers may prefer candidates with insurance licenses such as a Property & Casualty license. Exceptional problem-solving, patience, and the ability to work independently during non-standard hours are important soft skills for this role. These skills ensure efficient, accurate support for customers, maintain compliance, and uphold client satisfaction during overnight shifts.

What are some unique challenges faced by overnight insurance customer service representatives working remotely?

Overnight Insurance Customer Service Representatives working remotely often encounter the challenge of maintaining high levels of focus and motivation during non-traditional hours, especially when handling complex policy questions or claims. Additionally, they must be adept at troubleshooting technical issues independently, as immediate in-person IT support may not be available during overnight shifts. Effective communication with daytime teams and ensuring seamless handovers are also critical to maintaining service continuity. Building strong digital collaboration habits and self-care routines can help overcome these challenges.

What is the difference between Overnight Insurance Customer Service Representative Remote vs Insurance Claims Specialist?

AspectOvernight Insurance Customer Service Representative RemoteInsurance Claims Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; knowledge of claims processing
Work EnvironmentRemote, night shifts, customer supportOffice or remote, handling claims processing
Industry UsageCommonly used in insurance companies for customer support rolesUsed in insurance companies for claims management
Search IntentJob roles involving customer service and night shiftsRoles focused on claims processing and insurance claims handling

The Overnight Insurance Customer Service Representative Remote primarily focuses on assisting customers via phone or online during night shifts, emphasizing customer support skills. In contrast, the Insurance Claims Specialist handles claims processing, requiring knowledge of insurance policies and claims procedures. While both roles are within the insurance industry and may be remote, they serve different functions and require distinct skill sets.

What cities near Conroe, TX are hiring for Overnight Insurance Customer Service Representative Remote jobs?

Cities near Conroe, TX with the most Overnight Insurance Customer Service Representative Remote job openings:

Overnight Insurance Customer Service Representative Remote jobs near you

Insurance Customer Service Representative

American Automobile Association (AAA)

Houston, TX • On-site, Remote

$20.51 - $24.13/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 6 days ago

Key responsibilities

  • Deliver exceptional customer service by resolving inquiries, supporting policy updates, and ensuring compliance with standards.

  • Retain members through effective problem-solving, professional communication, and accurate documentation of interactions.

  • Handle escalated contacts with courtesy and professionalism, collaborating with internal teams to provide a seamless customer experience.

AAA The Auto Club Group rating

7.4

Company rating: 7.4 out of 10

Based on 284 frontline employees who took The Breakroom Quiz

235th of 315 rated insurance

Job description

Insurance Customer Service Representative
Job Description

Join W Insurance's Award-Winning Insurance Call Center Team!

We're looking for full-time Customer Service Representatives who are motivated, people-focused, and ready to make a difference. If you love helping others and thrive in a fast-paced environment, this is the perfect opportunity to grow your career with us!

What We Offer

  • Starting Pay: $20.51 - $24.13

  • Bilingual Fluency: Earn an additional $0.50/hour for English/Spanish fluency (assessment provided)

  • Location Requirement: must reside within 80 miles of 901 Bagby Street, Houston, TX 77002.

  • Remote Training: Full-time (40 hours per week). 100% virtual for 30 days from Monday - Friday between 10:30am CT - 7:00pm CT.

  • Remote Work Schedule (Post-Training): Work schedule assigned after completion of training and based upon business need. Full-time (40 hours/week), 5 days total. Work shifts will be scheduled within the hours of 9:30am CT - 9:45pm CT, plus Saturdays 10:00am CT - 7:00pm CT with one weekday off each week.

  • Comprehensive Benefits Package

  • Growth & Advancement Opportunities


What You'll Do

  • Deliver exceptional service in a fastpaced contact center by resolving complex inquiries, supporting policy updates, and ensuring compliance with company and PCI standards.

  • Retain members through effective problemsolving, professional communication, and accurate documentation of all interactions.

  • Identify opportunities to upsell and crosssell insurance products while maintaining a customerfocused approach.

  • Handle escalated contacts with courtesy and professionalism, collaborating with internal teams to provide seamless customer experience.

  • Consistently meet and exceed individual and team performance goals in a highvolume environment.


Work-From-Home Requirements

  • Dedicated, quiet workspace without interruptions.

  • Teammates need to have sufficient internet connection capability while working remotely to maintain productivity and excellent member experience.

  • Internet Connection Requirements: Minimum speeds include 20 Mbps download, 5 Mbps upload, under 100 ms latency, and less than 1% packet loss. Optimal performance is achieved with 100 Mbps download, 15 Mbps upload, under 100 ms latency, and 0% packet loss. A hardwired Ethernet connection may be required if WiFi is inadequate.

  • Demonstrated ability to uphold productivity and confidentiality in a remote setting.

  • Regular attendance in virtual team meetings and training sessions.

  • Availability during standard business hours and flexibility for possible shift adjustments.

What You'll Need

  • High School diploma or GED required; college degree preferred.

  • Strong computer, phone, typing, grammar, and multitasking skills.

  • Excellent customer service, active listening, and problemsolving abilities.

  • Ability to balance efficiency and quality in a fastpaced environment.

  • Strong attention to confidentiality and compliance with company guidelines.

  • Flexible to work extended hours, weekends, nights, and holidays.

  • Teamoriented with positive communication and collaboration skills.

  • Property & Casualty or Personal Lines license required (or ability to obtain within 90 days; training and fees covered).

  • Spanish fluency required for bilingual queue (assessment provided).

  • Previous insurance or call center experience preferred.

  • Must pass a background check and drug screening.

  • Must reside within 80 miles of 901 Bagby Street, Houston, TX 77002.

Remarkable benefits:

Health coverage for medical, dental, vision

401(K), Roth 401 (k) saving plan with company match

Remote work opportunities

Tuition assistance

Employee appreciation and recognition

.

W Insurance Company is a direct-to-consumer insurance company that provides auto and property insurance products in California and Oregon. We are committed to being there for our members when they need us most and supporting our communities. We've been serving our members since 1975 and have been recognized for our award-winning customer service.


We are proud to be an affiliate of the Auto Club of Southern California (AAA), W Insurance Company and AAA have shared values of service to our members, competitive pricing, and supporting our communities. We have an abundance of opportunities to learn, grow, and advance throughout our thriving organization.


We are proud to offer employees the flexibility to work from home (remote). You may work in any state where W Insurance Company currently operates in the U.S. or a state the company has the ability to run payroll. Please check with the Recruiter to determine if your remote work location is allowed.


W Insurance Company is an Equal Opportunity Employer.


Our organization participates in E-Verify.


W Insurance Company will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

Social media

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