ZipRecruiter

Log In

2

Overnight Insurance Customer Service Representative Remote Jobs in Indiana

Liveops

Remote Customer Service Representative

Muncie, IN · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

next page

Showing results 1-20

All JobsOvernight Insurance Customer Service Representative Remote JobsOvernight Insurance Customer Service Representative Remote Jobs in Indiana

Overnight Insurance Customer Service Representative Remote information

What are some unique challenges faced by Overnight Insurance Customer Service Representatives working remotely?

Overnight Insurance Customer Service Representatives working remotely often encounter the challenge of maintaining high levels of focus and motivation during non-traditional hours, especially when handling complex policy questions or claims. Additionally, they must be adept at troubleshooting technical issues independently, as immediate in-person IT support may not be available during overnight shifts. Effective communication with daytime teams and ensuring seamless handovers are also critical to maintaining service continuity. Building strong digital collaboration habits and self-care routines can help overcome these challenges.

What does an Overnight Insurance Customer Service Representative (Remote) do?

An Overnight Insurance Customer Service Representative working remotely assists customers with their insurance-related questions and concerns during nighttime hours. They handle tasks such as processing claims, updating policy information, answering inquiries about coverage, and resolving issues via phone, chat, or email. These representatives ensure that customers receive support outside of standard business hours, maintaining high levels of service and satisfaction. Remote positions allow them to perform these duties from home, providing flexibility while still meeting the needs of customers and the company.

What are the key skills and qualifications needed to thrive as an Overnight Insurance Customer Service Representative (Remote), and why are they important?

To thrive as an Overnight Insurance Customer Service Representative (Remote), you need strong communication skills, attention to detail, and a solid understanding of insurance products, typically supported by a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic office applications is essential, and some employers may prefer candidates with insurance licenses such as a Property & Casualty license. Exceptional problem-solving, patience, and the ability to work independently during non-standard hours are important soft skills for this role. These skills ensure efficient, accurate support for customers, maintain compliance, and uphold client satisfaction during overnight shifts.

What is the difference between Overnight Insurance Customer Service Representative Remote vs Insurance Claims Specialist?

AspectOvernight Insurance Customer Service Representative RemoteInsurance Claims Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; knowledge of claims processing
Work EnvironmentRemote, night shifts, customer supportOffice or remote, handling claims processing
Industry UsageCommonly used in insurance companies for customer support rolesUsed in insurance companies for claims management
Search IntentJob roles involving customer service and night shiftsRoles focused on claims processing and insurance claims handling

The Overnight Insurance Customer Service Representative Remote primarily focuses on assisting customers via phone or online during night shifts, emphasizing customer support skills. In contrast, the Insurance Claims Specialist handles claims processing, requiring knowledge of insurance policies and claims procedures. While both roles are within the insurance industry and may be remote, they serve different functions and require distinct skill sets.

What are the most commonly searched types of Insurance Customer Service Representative Remote jobs in Indiana? The most popular types of Insurance Customer Service Representative Remote jobs in Indiana are:
What are popular job titles related to Overnight Insurance Customer Service Representative Remote jobs in Indiana? For Overnight Insurance Customer Service Representative Remote jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Overnight Insurance Customer Service Representative Remote jobs in Indiana look for? The top searched job categories for Overnight Insurance Customer Service Representative Remote jobs in Indiana are:
What cities in Indiana are hiring for Overnight Insurance Customer Service Representative Remote jobs? Cities in Indiana with the most Overnight Insurance Customer Service Representative Remote job openings:
Overnight Insurance Customer Service Representative Remote jobs near you

Customer Service Representative, Remote Delivery

Hanger Clinic

Terre Haute, IN • Remote

$15.25 - $20.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Hanger Clinic rating

6.8

Company rating: 6.8 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

486th of 870 rated healthcare providers

Job description


Customer Service Representative, Remote Delivery
Job ID
2026-31444
# Positions
1
Job Location
US-IN-Terre Haute
Telecommute
Regional Remote Position
FT/PT
Full-Time
Category
Medical Office Professionals
Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

Responsible for delivering high-quality, efficient customer service through daily engagement and the strategic management of relationships with healthcare and hospital partners, with the objective of surpassing partner expectations.

Your Impact
    Support daily operations of the Remote Delivery (RD) program, including servicing assigned sites on a scheduled route.
  • Inventory, deliver and maintain product PAR levels in each location on a set route schedule.
  • Respond promptly and professionally to customer inquiries and service requests.
  • Promote RD program growth by communicating with healthcare partners and recommending additional services as appropriate.
  • Support new closet openings, including onsite setup, in coordination with the Operations Manager.
  • Participate in quarterly inventory processes for the Remote Delivery program within the assigned service area.
  • Other duties as assigned
Minimum Qualifications
  • High school diploma or equivalent.
  • Minimum of 2 years of related experience.
  • Proficiency in Microsoft Office and organizational skills.
  • Valid driver's license with a clean driving record.
Additional Success Factors
  • Strong customer service and interpersonal skills with a positive, self-motivated approach.
  • Excellent time management and organizational capabilities.
  • Effective written and verbal communication skills.
  • Proficiency in Microsoft Office and general computer applications.
  • Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
  • Keep the patient at the center of everything that you do, building lifelong trust.
  • Foster open collaboration and constructive dialogue with everyone around you.
  • Continuously innovate new solutions, influencing and responding to change.
  • Focus on superior outcomes, and calibrate work processes for outstanding results.
Our Investment in You
  • Competitive Compensation Packages
  • 8 Paid National Holidays & 4 additional Floating Holidays
  • PTO that includes Vacation and Sick time
  • Medical, Dental, and Vision Benefits
  • 401k Savings and Retirement Plan
  • Paid Parental Bonding Leave for New Parents
  • Generous Employee Referral Bonus Program
  • Mentorship Programs- Mentor and Mentee
  • Regional & National traveling CPO/CO/CP opportunities
  • Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

#ERF-HPO

What Hanger Clinic employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply