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Overnight Inbound Call Center Jobs in Halifax, NS

TigerTel

Call Center Specialist

Dartmouth, NS · On-site

$18.50/hr

Call Center SpecialistTigerTel is a vibrant 24/7/365 inbound answering service that supports a diverse range of commercial and medical clientele. We are currently seeking passionate Call Center ...

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Overnight Inbound Call Center information

What is the difference between Overnight Inbound Call Center vs Customer Service Representative?

AspectOvernight Inbound Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often in a shared office spaceVaries; call centers, retail, or office environments
Required SkillsCommunication, patience, problem-solving, basic tech skillsCommunication, problem-solving, customer interaction skills
CertificationsGenerally none required; some roles may prefer customer service trainingOften none required; customer service experience preferred

Both roles involve assisting customers via phone, but Overnight Inbound Call Center jobs focus on overnight shifts in call center environments, while Customer Service Representatives may work during regular hours in various settings. The skills and certifications are similar, but shift timings and work environments differ.

What are the most commonly searched types of Inbound Call Center jobs in Halifax, NS?

The most popular types of Inbound Call Center jobs in Halifax, NS are:

Overnight Inbound Call Center jobs near you

Inbound Call Centre Representative (Dartmouth)

Directors' Choice

Dartmouth, NS

CA$18.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

We are immediately hiring for Inbound Call Centre Representatives to join our team of incredible people!

Directors' Choice is accepting applications for Inbound Call Centre Representatives in Dartmouth, servicing a large client base. We are looking for motivated and performance-driven people to fill these unique and important positions!

We provide professional inbound communication services, acting as the frontline for our clients. Our team specializes in high stakes call handling, including greeting callers, documenting essential details, and ensuring critical information reaches the right personnel through precise routing and emergency paging. Given our extensive work with funeral homes, we seek team members who balance technical precision, prioritize accuracy and detail, all while with deep empathy and compassion.

We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Our purpose is to champion the power of human connection, and the heart of connection is inclusion. We provide paid-training, great on-going support and health and dental benefits/RRSP upon completion of probation.

The Essential Duties of our Representatives are:

  • Obtain customer information by answering telephone calls, interviewing callers and verifying information.
  • Document all necessary and needed information.
  • Follow all required processes and procedures.
  • Attend and successfully complete required Call Center training.

The Skills and Qualifications we look for are:

  • Demonstrated verbal and written communication skills specifically: spelling, grammar and diction.
  • Use professional phone voice communicating customer care and concern.
  • Demonstrated active-listening skills to gain client information and ability to ask appropriate questions.
  • Demonstrated accurate and fast typing skills.
  • Use PC/computer skills in the Microsoft Windows environment.
  • Ability to work a flexible schedule including weekends and holidays.
  • Minimum of a High School Diploma or GED and be 18 years of age.

Compensation: $18.50/hr per hour

Shifts:

  • Full Time 
  • Training is 3 weeks - Monday-Friday, 11am-7pm AST
  • You must be available to work evenings, a weekend shift, and holidays

Our Benefits for Full Time Employees Include:

  • RRSP with (company matching)
  • Dental Insurance
  • Health Insurance
  • Paid Time Off
  • Vision Insurance

Directors' Choice is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Don't miss out on this opportunity - Apply today!

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