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Overnight French Customer Service Jobs (NOW HIRING)

SecurityMetrics

Customer Support - French

Orem, UT · On-site

$14 - $18/hr

SecurityMetrics is looking for experienced Customer Support staff to join our Technical Support team during French business hours (4 am - 1 pm Mountain Time). As a Customer Support Representative ...

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How much do overnight french customer service jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for overnight french customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
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Overnight French Customer Service jobs near you
French Customer Service Agent

French Customer Service Agent

APN Software Services Inc

Nashville, TN • On-site

$15 - $20/hr

Contractor

Re-posted 28 days ago

Job description

Position Title:  French Customer Service Agents

Location: Nashville Tennessee 37219 (Hybrid- Mon-Wed onsite)

Duration: 3 months

Hours per Week: 40 (8 hrs/day)

Shift: 1st

Description:

French Customer Service Agents needed to support French customers.

Need to Speak French

Job Responsibilities

• Ensures the resolution of complex and high-priority customer issues, coordinating with internal teams to deliver comprehensive and timely solutions.

• Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.

• Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.

• Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.

• Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.

• Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.

• Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.

• Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.

• Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.

• Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.

• Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.

• Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.

• Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.

Requirements

• Minimum required Education: High School Diploma, Vocational Education

• Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.

• Minimum required Certification: N/A

Preferred Skills

• Preferred Education: Bachelor's Degree or equivalent

• Preferred Experience: 3-5 years of Customer Service experience

• Preferred Certification: N/A

Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support


APN Software services Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”