Job Summary:
Scientific Games is the global leader in lottery games, sports betting, and technology. They are seeking an Overnight Data Center Tech II to monitor servers, execute commands on production systems, and troubleshoot communications with retailers and vendors.
Responsibilities:
• Running through day end procedures. This involves executing commands directly on the production system and balancing reports.
• Monitoring the servers for error conditions. Scientific Games utilizes a variety of tools on different operating systems (Linux and various flavors of Microsoft Windows) to monitor these error conditions. It is important that these are closely monitored to ensure system integrity.
• Troubleshooting retailer terminal communications with the various communications vendors. This site utilizes digital subscriber lines, Satellite, and Frame Relay communications.
• Supporting Field Service Technicians and Call Center Operators in troubleshooting terminal issues.
Qualifications:
Required:
• All applicants must have a high school diploma or GED.
• Operations experience, or formal computer operator training obtained through an accredited institution, or equivalent.
• All applicants must pass a urinary drug test prior to hire.
• All applicants must pass a Scientific Games criminal background check prior to hire, along with a DE police background check.
• A credit check is performed as part of the background check.
• Good communication skills, both written and oral.
• Prioritization.
• Self-motivation.
• Attendance and arriving to work on time is a must.
• Attention to detail.
• Strong customer service skills.
Preferred:
• Previous work as a Customer Service or Technical Support agent preferred
Company:
Scientific Games specializes in data analytics, lottery games, game creation, sports betting, and facilities management services. Founded in 1973, the company is headquartered in Alpharetta, USA, with a team of 1001-5000 employees. The company is currently Late Stage.