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Overnight Customer Service Jobs in Park Ridge, IL

QFS Services, Inc.

Customer Service

Willowbrook, IL · On-site

$20/hr

Customer Service Location: Willowbrook, IL 60527 Pay Rate: $20.00/hr Shift: 8am-5pm Monday -Friday Description: We are currently seeking a Customer Experience Specialist to provide exceptional ...

Addison Group

Customer Service Agent

Palatine, IL · On-site

$20 - $21/hr

Overnight 8pm - 6am Benefits: This position is eligible for medical, dental, vision, and 401(k) ... The Customer Service Agent serves as the primary point of contact for customers regarding ...

Roto-Rooter

Customer Service Representative

Lombard, IL · On-site

$17 - $19/hr

We are a 24-hour service provider, so our call center stays busy overnight. * Be the first point of contact with our customers. * Obtain key information from the customer while expressing empathy, a ...

LHH US

Customer Service

Des Plaines, IL

$50K - $62K/yr

LHH is seeking a Customer Service / Order Management Representative to support our clients' customers and internal teams by managing orders, providing exceptional service, and ensuring accurate order ...

New

LHH US

Customer Service

Des Plaines, IL · On-site

$50K - $62K/yr

LHH is seeking a Customer Service / Order Management Representative to support our clients' customers and internal teams by managing orders, providing exceptional service, and ensuring accurate order ...

New

Patients Choice Medical

Customer Service

Schaumburg, IL · On-site

$15.75 - $21.25/hr

This individual would support the Sales Reps in the field along with Customer Service. THE ROLE * Full-time Position - comes with full Benefits Package + Incentives * Aptitude to multi task and have ...

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All JobsCustomer Service JobsOvernight Customer Service JobsOvernight Customer Service Jobs in Park Ridge, IL

Overnight Customer Service information

See Park Ridge, IL salary details

$9

$18

$26

How much do overnight customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for overnight customer service in Park Ridge, IL is $18.50, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.58 per hour, depending on experience, location, and employer.

What is an overnight customer service?

Overnight customer service jobs involve assisting customers during overnight hours, typically outside of regular business times. Employees in these roles may answer phone calls, respond to emails or chats, and resolve customer issues or inquiries. These positions are common in industries that require 24/7 support, such as hospitality, retail, financial services, and tech companies. Overnight shifts usually run from late evening to early morning and may offer shift differentials or other incentives. Strong communication skills and the ability to work independently are important for success in this role.

What are the key skills and qualifications needed to thrive as an overnight customer service representative?

To thrive as an Overnight Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is typically required. Patience, resilience, and the ability to stay focused during night shifts are crucial soft skills for this role. These skills and qualities ensure that customer needs are met efficiently and professionally, even during off-peak hours when support is critical.

What are some common challenges faced by overnight customer service representatives, and how can they be managed?

Overnight Customer Service representatives often encounter challenges such as handling high volumes of inquiries with limited immediate supervision and managing customer issues that may be more urgent due to the late hours. Additionally, working overnight shifts can impact personal routines and require strong self-motivation. Successful representatives typically develop effective time-management skills, maintain clear communication with team members during shift changes, and utilize available resources to resolve issues efficiently. Employers often provide training and support to help overnight staff adapt and thrive in this unique work environment.

What is the difference between Overnight Customer Service vs Customer Support Specialist?

AspectOvernight Customer ServiceCustomer Support Specialist
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on company
Work EnvironmentCall centers, remote, or office settings with night shiftsOffice, remote, or call centers during regular business hours
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service skills
Industry UsageCommon in retail, tech, and service industries with 24/7 supportUsed across various industries for client interaction and support

Overnight Customer Service roles focus on providing support during night hours, often requiring specific shift schedules. Customer Support Specialists typically work during regular hours but share similar skills and credentials. The main difference lies in the work hours and environment, with overnight roles catering to 24/7 operations and support specialists serving daytime needs.

What are the most commonly searched types of Customer Service jobs in Park Ridge, IL?

The most popular types of Customer Service jobs in Park Ridge, IL are:

What are popular job titles related to Overnight Customer Service jobs in Park Ridge, IL?

For Overnight Customer Service jobs in Park Ridge, IL, the most frequently searched job titles are:

What cities near Park Ridge, IL are hiring for Overnight Customer Service jobs?

Cities near Park Ridge, IL with the most Overnight Customer Service job openings:

Overnight Customer Service jobs near you
Infographic showing various Overnight Customer Service job openings in Park Ridge, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,472 per year, or $18.5 per hour.

Overnight Call Center Customer Service Representative

Roto-Rooter Services Company

Lombard, IL

$17 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Roto-Rooter rating

6.6

Company rating: 6.6 out of 10

Based on 74 frontline employees who took The Breakroom Quiz

201st of 280 rated repair and maintenance companies

Job description

Overview

Overnight Call Center Customer Service Position

We are hiring immediately for an overnight shift, which may include either Saturday or Sunday. Bilingual skills preferred, but not required. This is a full-time, on-site, customer service position at Roto-Rooter's Chicago area Call Center located in Lombard, IL. We are a 24-hour service provider, so our call center stays busy overnight.

  • $17.00-$19.00 per hour, depending on experience
  • Opportunity for weekly overall call center performance based bonus
  • Must be able to train during the day shift for 3-6 weeks.
  • Paid Training
  • Paid Time Off
  • Company matched 401(K) up to 6%

If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits. 

Responsibilities
  • Be the first point of contact with our customers.
  • Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company, and we will solve their plumbing problems.
  • Data entry, including customer contact information and relevant details concerning their plumbing problems.
  • Schedule a service call based on customer's availability and convenience.
  • Discuss additional services and products we have available that may be helpful.
  • Be a trusted informational resource for Roto-Rooter customers.
  • Order processing for both residential and customers
  • Connecting with technicians to dispatch overnight jobs
Requirements
  • Strong customer service focus
  • AS400 knowledge is preferred
  • Prior call center experience is helpful
  • Able to work in a fast-paced environment
  • Excellent oral and written communication skills
  • Excellent attendance
  • A working knowledge of Microsoft Word and Excel programs
  • Self-starter who is organized and thorough with attention to detail
Benefits

At Roto-Rooter we believe that investing in our employees is the best investment we can make.  We also care about the health and welfare of our employees and their families. That's why we are proud of our extensive employee benefit package including:

  • Medical insurance with a Prescription Drug Card
  • Accident and Critical Illness Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Vacation
  • Paid Training
  • Life Insurance
  • Matching 401K Retirement Savings Plan
  • Tuition Reimbursement
  • Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 86 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

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Employment Type: OTHER

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