Overnight Conversion Rate Optimization Jobs in Rhode Island

Employment Type: Regular Full Time

Shift: 1st Shift

Work Status: Onsite

Position Summary

The Sr. Shipping Expeditor is responsible for the end-to-end execution of high-priority and expedited orders, ensuring speed, accuracy, and exceptional service. This position serves as a key liaison between Account Managers and warehouse operations, proactively driving communication, resolving issues, and maintaining strict adherence to service level expectations. 

In addition to hands-on fulfillment responsibilities, the Sr. Shipping Expeditor leads prioritization efforts, supports process improvements, and sets performance standards for expedited shipping within the warehouse.

Measures of success:

• Achieve and sustain a 98%+ on-time delivery rate across all shipments
• Maintain inventory accuracy of 99%+ through rigorous audits and cycle counts
• Deliver 5-10% annual logistics cost savings through process optimization and strategic sourcing
• Implement at least two major processes or technology improvements annually that enhance service or efficiency
• Maintain clear, professional communication via Microsoft Teams, email, and cross-functional channels 

Responsibilities

Responsibilities include but are not limited to: 

Expedited Order Leadership 

• Own the full lifecycle of expedited and priority orders from allocation through shipment
• Serve as the primary escalation point for Account Managers on urgent orders
• Proactively communicate order status, risks, and resolutions in real time
• Prioritize and sequence expedited workload to meet critical deadlines and customer expectations
• Identify and resolve bottlenecks impacting order flow 

Advanced Order Fulfillment 

• Utilize Fulfillment Workbench (or WMS/ERP) to allocate inventory and manage order execution
• Oversee and perform picking, packing, and verification of high-priority shipments
• Ensure compliance with all shipping requirements, including carrier selection and service levels
• Validate accuracy of product, documentation, and labeling prior to shipment
• Coordinate same-day, overnight, and specialized shipping needs 

Operational Support & Continuous Improvement 

• Support standard shipping operations during non-peak expedited periods
• Lead by example in productivity, accuracy, and efficiency on the warehouse floor
• Recommend and implement process improvements related to expedited workflows
• Assist in training and mentoring team members on fulfillment and expedited order processes 

Inventory & Warehouse Operations 

• Conduct and review cycle counts to ensure inventory accuracy
• Investigate and resolve inventory discrepancies tied to expedited orders
• Support consolidation efforts and warehouse organization initiatives
• Perform small parts picking and other operational tasks as required 

Communication & Data Management 

• Track and report expedited order status using Excel and internal systems
• Partner with Account Managers, leadership, and warehouse staff to ensure alignment and execution 

Qualifications

 Required:

• High School diploma or equivalent preferred
• 5+ years of warehouse, logistics, or distribution experience, with demonstrated experience handling priority or expedited orders 
• Strong knowledge of warehouse operations, order fulfillment processes, and shipping methods 
• Proficiency in warehouse systems (WMS/ERP) and Microsoft Excel 
• Excellent communication, problem-solving, and decision-making skills 
• Proven ability to prioritize in a fast-paced, deadline-driven environment 
• High attention to detail and commitment to accuracy 

Preferred:

• Experience in a lead or senior-level warehouse role 
• Knowledge of carrier systems (FedEx, UPS, LTL, etc.) used for expedited shipping 
• Experience with inventory control, cycle counting, or process improvement initiatives 

Work Environment

This position works primarily in a warehouse environment where large equipment and noise are prevalent. Safety equipment and personal protective gear is required. 

This position reports into the site every workday. 

 Management

This position has no direct reports.