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The Warbler Hotel - In-Room Dining Attendant
Role Details

• Department: Food & Beverage
• Reports To: Restaurant Manager/Chef de Cuisine
• FLSA/Status: Hourly non-exempt; tipped and tip-pool-eligible status to be determined by the property
• Outlets: In-room dining, including extended-hours/24-hour service and amenity/VIP deliveries

Position Summary
The In-Room Dining Attendant brings The Warbler's food and beverage experience into the most private part of a guest's stay. This role sets and delivers trays and carts with restaurant-level care, enters guest rooms with exact discretion, and retrieves service smoothly so a guest's room remains a sanctuary. The Attendant supports regular orders, overnight requests, VIP amenities, and special occasion deliveries with equal precision.
Key Responsibilities

• Review tickets for guest name, room number, authorized charge status, delivery time, dietary notes, preferred contact method, VIP/amenity designation, and any special setup instructions.
• Assemble trays and carts to exact standards, including hot and cold separation, temperature retention, polished flatware, glassware, condiments, linens, floral or amenity elements, menus, and correct check presentation.
• Verify all items against the ticket before leaving the kitchen, including modifiers, allergy labels, beverage temperatures, accompaniments, and required service tools.
• Coordinate with kitchen, bar, front desk, and guest relations for timed deliveries, late-night orders, celebrations, recovery amenities, and high-priority VIP requests.
• Travel safely through guest corridors and elevators, maintaining cart appearance, food temperature, beverage stability, and a quiet guest-floor presence.
• Follow the hotel's room-entry protocol: confirm room number, knock or ring, announce "In-Room Dining" clearly, wait the required interval, and never enter without appropriate permission or authorization.
• Greet the guest by name when confirmed, request permission to enter, place the tray or cart where directed, and complete a concise setup without unnecessary movement through the room.
• Explain key dishes or beverage components as appropriate, offer to uncover or set the table, and ensure the guest has everything needed before departing.
• Process signatures, room charges, cash, or other payment methods accurately and discreetly; protect guest information and never state room numbers aloud in public spaces.
• Deliver amenities and VIP gifts in a manner aligned with hotel protocols, verifying recipient, card message, presentation, timing, and any celebratory setup.
• Retrieve trays and carts promptly through the approved request system and floor sweeps; knock and announce before entry, and leave the room tidy while avoiding contact with personal belongings.
• Complete overnight and closing side work, inventory, sanitation, temperature logs, and detailed handoff notes for the next shift.

Guest Experience & Service Standards

• Treat every room as private space: do not look around, comment on belongings, linger, or enter beyond what is necessary to complete service.
• Use warm, low-volume language and adapt to the guest's energy, especially during early morning, late-night, and recovery-sensitive deliveries.
• Anticipate useful details such as an extra napkin, proper silverware, a bottle opener, a children's item, or a discreet place to set a cart-but ask before moving furniture.
• Maintain impeccable uniform, grooming, cart presentation, and personal hygiene; all serviceware must arrive spotless and complete.
• Escalate safety, privacy, health, or service concerns immediately through hotel protocol rather than attempting to resolve matters outside role authority.

Qualifications & Experience
Required

• High school diploma or equivalent.
• One year of restaurant, hotel, banquet, delivery, or guest-service experience.
• Ability to follow detailed room-entry, cash-handling, sanitation, and privacy procedures.
• Clear verbal communication and mature judgment in a guest-room environment.

Preferred

• Luxury hotel in-room dining, front office, concierge, or fine-dining experience.
• Experience with POS, room charges, amenity setups, and tray/cart service.
• Conversational Spanish or another language relevant to the hotel's guests.

Knowledge & Skills

• Tray and cart setup, hot/cold food protection, beverage handling, check presentation, and room-service sequence.
• Guest confidentiality, personal safety, access-control, and room-entry standards.
• Working knowledge of all-day café, Spanish restaurant, pool-bar, and late-night offerings so the Attendant can describe orders accurately.
• Basic allergen awareness, amenity presentation, and recovery-service sensitivity.

Physical Requirements

• Stand and walk for up to 8 hours; push and pull loaded carts up to [weight per policy] and carry trays up to 30 pounds.
• Use elevators, corridors, stairs, and tight guest-room spaces; bend, reach, and maneuver carts without damaging walls or furnishings.
• Work around hot food, chilled items, glassware, wet floors, late-night conditions, and occasional outdoor routes.

Schedule & Availability
Must be available for early mornings, evenings, weekends, holidays, and overnight or extended-hours shifts as scheduled. Flexibility is required for VIP arrivals, events, irregular operations, and seasonal occupancy patterns.
Compensation & Benefits
Compensation: $12.00 to $15.00 per hour, plus gratuities and/or tip-pool participation in accordance with applicable law and property policy.] Eligible team members receive standard luxury-hotel benefits, including [medical, dental, vision, paid time off, employee meals, hotel discounts, retirement-plan access, uniform support, and advancement opportunities], subject to plan eligibility.
Certifications

• [State/local food-handler certification]
• [Responsible alcohol-service/TIPS or state equivalent, if alcohol delivery is assigned]
• [Allergen-awareness, guest-privacy, and hotel safety training]

Equal Opportunity Employment & Accommodations
The Warbler Hotel is an equal opportunity employer. We are committed to providing a workplace free of discrimination and harassment and to making employment decisions based on legitimate business needs, job-related qualifications, and individual merit. The Warbler Hotel considers qualified applicants and team members without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, citizenship or immigration status as permitted by law, age, disability, genetic information, marital or familial status, veteran or military status, lawful off-duty conduct, or any other status protected by applicable federal, state, or local law.
The Warbler Hotel provides reasonable accommodations to qualified individuals with disabilities and for sincerely held religious beliefs, observances, and practices, unless doing so would create an undue hardship or direct threat as defined by applicable law. The essential functions and physical requirements listed in each description are provided to inform candidates of the role's core duties and are not intended to exclude individuals who can perform those functions with or without reasonable accommodation. Applicants who need an accommodation during the application or interview process may contact HR at .