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Overnight Bilingual Travel Agent Jobs in Rio Rancho, NM

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Overnight Bilingual Travel Agent information

What is an overnight bilingual travel agent?

Overnight Bilingual Travel Agents are professionals who assist clients with travel bookings, changes, and emergencies during nighttime hours, often across different time zones. They communicate fluently in at least two languages to serve a diverse clientele, handling reservations, itinerary adjustments, and providing customer support. These agents typically work for travel agencies, airlines, or corporate travel departments, ensuring travelers receive assistance no matter the hour. Their role is especially important for international travelers who may need help outside of standard business hours.

What skills and qualifications are needed to thrive as an overnight bilingual travel agent?

To thrive as an Overnight Bilingual Travel Agent, you need strong customer service skills, fluency in at least two languages, and knowledge of travel industry practices, often supported by a high school diploma or relevant certification. Familiarity with global distribution systems (GDS) like Sabre or Amadeus, as well as booking and reservation platforms, is typically required. Outstanding communication, problem-solving abilities, and adaptability to overnight shifts help agents build rapport with diverse clients and handle unexpected travel issues. These skills are crucial for delivering seamless travel experiences and maintaining customer satisfaction during off-peak hours.

What are common challenges faced by overnight bilingual travel agents, and how can they be addressed?

Overnight bilingual travel agents often encounter challenges such as handling urgent travel issues with limited supervisory support, managing fatigue during late hours, and communicating effectively with clients in multiple languages. To address these, agents rely on strong problem-solving skills, clear communication, and thorough knowledge of travel policies and resources. Many teams also implement robust handover processes between shifts, ensuring continuity of service and minimizing errors. Staying organized and proactive about self-care can also help agents maintain high performance during overnight hours.

What is the difference between Overnight Bilingual Travel Agent vs Bilingual Travel Consultant?

AspectOvernight Bilingual Travel AgentBilingual Travel Consultant
CredentialsTravel certifications, bilingual proficiencyTravel certifications, bilingual proficiency
Work EnvironmentTravel agencies, call centers, online platformsTravel agencies, corporate offices, online
Employer & IndustryTravel agencies, tour operatorsTravel agencies, corporate clients
Search & ComparisonCustomer service, booking, overnight shiftsTravel planning, client consultation, day shifts

Overnight Bilingual Travel Agents primarily handle customer bookings and support overnight shifts, often working in travel agencies or call centers. Bilingual Travel Consultants focus on personalized travel planning and client consultations during regular hours. While both roles require similar credentials and language skills, their work hours and primary responsibilities differ.

What are popular job titles related to Overnight Bilingual Travel Agent jobs in Rio Rancho, NM?

For Overnight Bilingual Travel Agent jobs in Rio Rancho, NM, the most frequently searched job titles are:

What job categories do people searching Overnight Bilingual Travel Agent jobs in Rio Rancho, NM look for?

The top searched job categories for Overnight Bilingual Travel Agent jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Overnight Bilingual Travel Agent jobs?

Cities near Rio Rancho, NM with the most Overnight Bilingual Travel Agent job openings:

Talent Acquisition Specialist

Blakes Lotaburger

Albuquerque, NM • On-site

$19 - $21/hr

Full-time

Re-posted 28 days ago


Blake's Lotaburger rating

5.3

Company rating: 5.3 out of 10

Based on 24 frontline employees who took The Breakroom Quiz


Job description

TALENT AQUISITION SPECIALIST 
FULL-TIME, NON-EXEMPT  
 
Position Summary 
The Talent Acquisition Specialist (TAS) partners with store hiring managers to engage and hire the best talent in a highly competitive market. The ideal candidate works with General Managers, District Managers, and Operations Managers to source, attract, screen, interview, hire, and onboard Blake’s store-level employees.  
 
This position requires reporting to the office, occasional time in the field recruiting, and conducting in-person, virtual and phone interviews. In addition, the TAS assists candidates throughout their onboarding experience by liaising with hiring managers and employees to ensure a positive and complete onboarding experience. This position reports directly to the Talent Acquisition & Retention Manager.  
 
Essential Functions:  
  • Responsible for store-level staffing based on the needs of individual stores provided by the Talent Acquisition & Retention Manager. 
  • Identify, approach, and recruit for high-volume, store-level positions for all Blake’s Lotaburger stores by using existing recruiting tools and platforms, including R365 Hiring & Onboarding. 
  • Utilize LinkedIn, Indeed, and NM Workforce Solutions to identify and engage active and passive candidates. 
  • Spend time out of the office finding and sourcing passive candidates currently working in the restaurant industry.  
  • Review previous applicants in R365 Hire who were not previously contacted and reach out to these candidates to schedule interviews with store hiring managers or the TAS. 
  • Maintain accurate and organized candidate records, documentation, and applicant tracking system (ATS) data to ensure compliance. 
  • Daily, engage with a minimum of 10 candidates through cold calls or reaching out to previous applicants in R365 to ensure that Blake’s is not relying solely on active candidates applying through the career website. 
  • Maintain daily logs detailing cold calls, candidate sourcing through R365, in-person/online/phone interviews, candidate pipeline, candidate onboarding process, and daily hires. 
  • Provide weekly summary reports to Talent Acquisition & Retention Manager based on the daily logs, due by the end of the day on Wednesdays. 
  • On-site hiring in new store openings as directed by the Talent Acquisition & Retention Manager. 
  • Occasional overnight travel with Talent Acquisition & Retention Manager to out-of-town markets. 
  • Performance will be evaluated quarterly by the Talent Acquisition & Retention Manager. 
  • Manage job posting. 
  • Perform other duties assigned. 
Qualifications/Requirements (Education/Training/Experience/Abilities) 
  • 2 years of direct or indirect recruiting experience desirable 
  • College Degree is desired 
  • Must possess a solid working knowledge of Microsoft Office including Word, Excel, and PowerPoint 
  • Must be highly detail-oriented, organized, self-disciplined, and a results-oriented team player. 
  • Excellent interpersonal skills with good negotiation tactics 
  • Proactive and independent with the ability to take initiative 
  • Familiarity with laws, regulations, and best practices applicable to hiring and recruitment 
  • Proficient with or the ability to quickly learn applicant-tracking software or another recruitment system. 
  • Knows and embodies the Core Values of Blake’s Lotaburger - Kind, Team, Passion, Process 
  • Must possess strong teamwork and communication skills 
  • Ability to read/write/speak in English 
  • Bilingual in Spanish/English is a plus 
  • Excellent written and verbal communication skills and the ability to handle sensitive and confidential situations and documentation 
  • Solid analytical and problem-solving skills 
  • Ability to maintain and build trust; protect and preserve confidential information along with high attention to detail 
  • Must be able to pass a pre-employment background check, including a motor vehicle record search. 
Essential Physical/Emotional Requirements: 
  • Must be able to occasionally stand/walk for extended periods of time 
  • Must be able to sit for extended periods of time 
  • Must be able to talk and hear 
  • Must be able to climb, bend and stoop 
  • Must be able to lift/move up to 25 pounds unassisted 
  • Must be able to type and look at a computer screen for extended periods of time 
  • Must be able to tolerate a reasonable amount of stress. Ability to multitask and work under stressful conditions in a quick service restaurant environment  
  • Must be able to handle difficult and/or sensitive situations candidates and hiring managers using tactful, appropriate, and effective communication 
Blake’s Lotaburger’s policy of equal opportunity includes the following: race, religion, ethnicity, national origin, ancestry, familial status, gender, sexuality, gender identification, sexual orientation, age (40 and over), veteran status, genetic information, or physical/mental disability (or perceived disability) or any other status protected by local, state, or federal law.  
 
This EEO policy applies to all decisions regarding recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and terms and conditions of employment. Blake’s Lotaburger will not tolerate any form of harassment, discrimination, or retaliation on the basis of any status protected by local, state, or federal law.  
 Blake’s Lotaburger, LLC will provide reasonable accommodations for qualified individuals with disabilities. To request a reasonable accommodation, contact the Human Resources Department at HR@lotaburger.com or 505-884-2160 Ext. 1644.  
 

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.  
 

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