... and pilot AI-powered tooling to continuously improve how we serve partners. Key job ... overnight partner escalations and deciding what needs engineering attention before standup By mid ...
... and pilot AI-powered tooling to continuously improve how we serve partners. Key job ... overnight partner escalations and deciding what needs engineering attention before standup By mid ...
... and pilot AI-powered tooling to continuously improve how we serve partners. Key job ... overnight partner escalations and deciding what needs engineering attention before standup By mid ...
... and pilot AI-powered tooling to continuously improve how we serve partners. Key job ... overnight partner escalations and deciding what needs engineering attention before standup By mid ...
Technical Product Launch Manager, Amazon Robotics
Reading, MA · On-site
$176K - $203K/yr
... systems, and AI-driven orchestration software across hundreds of fulfillment centers that ... A day in the life Your morning starts with a stand-up at a fulfillment center, reviewing overnight ...
Technical Product Launch Manager, Amazon Robotics
Reading, MA · On-site
$176K - $203K/yr
... systems, and AI-driven orchestration software across hundreds of fulfillment centers that ... A day in the life Your morning starts with a stand-up at a fulfillment center, reviewing overnight ...
Technical Product Launch Manager, Amazon Robotics
North Reading, MA · On-site
$173K - $200K/yr
... systems, and AI-driven orchestration software across hundreds of fulfillment centers that ... A day in the life Your morning starts with a stand-up at a fulfillment center, reviewing overnight ...
Technical Product Launch Manager, Amazon Robotics
North Reading, MA · On-site
$173K - $200K/yr
... systems, and AI-driven orchestration software across hundreds of fulfillment centers that ... A day in the life Your morning starts with a stand-up at a fulfillment center, reviewing overnight ...
... systems, and AI-driven orchestration software across hundreds of fulfillment centers that ... A day in the life Your morning starts with a stand-up at a fulfillment center, reviewing overnight ...
... systems, and AI-driven orchestration software across hundreds of fulfillment centers that ... A day in the life Your morning starts with a stand-up at a fulfillment center, reviewing overnight ...
Technical Product Launch Manager, Amazon Robotics
Westborough, MA · On-site
$172K - $198K/yr
... systems, and AI-driven orchestration software across hundreds of fulfillment centers that ... A day in the life Your morning starts with a stand-up at a fulfillment center, reviewing overnight ...
Technical Product Launch Manager, Amazon Robotics
Westborough, MA · On-site
$172K - $198K/yr
... systems, and AI-driven orchestration software across hundreds of fulfillment centers that ... A day in the life Your morning starts with a stand-up at a fulfillment center, reviewing overnight ...
Technical Product Launch Manager, Amazon Robotics
$172K - $198K/yr
... systems, and AI-driven orchestration software across hundreds of fulfillment centers that ... A day in the life Your morning starts with a stand-up at a fulfillment center, reviewing overnight ...
Technical Product Launch Manager, Amazon Robotics
$172K - $198K/yr
... systems, and AI-driven orchestration software across hundreds of fulfillment centers that ... A day in the life Your morning starts with a stand-up at a fulfillment center, reviewing overnight ...
... and pilot AI-powered tooling to continuously improve how we serve partners. Key job ... overnight partner escalations and deciding what needs engineering attention before standup. By mid ...
... and pilot AI-powered tooling to continuously improve how we serve partners. Key job ... overnight partner escalations and deciding what needs engineering attention before standup. By mid ...
Software Development Engineer II, SKG Team - Amazon Data Services, Inc.
Seattle, WA · On-site
$130K - $156K/yr
TypeScript (primary for CDK and service code), Python (data processing, Lambda functions, AI ... overnight -- finding the root cause and writing a permanent fix. After lunch you join a design ...
Software Development Engineer II, SKG Team - Amazon Data Services, Inc.
Seattle, WA · On-site
$130K - $156K/yr
TypeScript (primary for CDK and service code), Python (data processing, Lambda functions, AI ... overnight -- finding the root cause and writing a permanent fix. After lunch you join a design ...
Sr. Influencer Manager
Phoenix, AZ · On-site
A Little About Oats Overnight is on a mission to build a generational CPG brand. Since 2016, our ... This includes affiliate through TikTok Shop and Amazon. * Build the performance side with rigor:
Sr. Influencer Manager
Phoenix, AZ · On-site
A Little About Oats Overnight is on a mission to build a generational CPG brand. Since 2016, our ... This includes affiliate through TikTok Shop and Amazon. * Build the performance side with rigor:
You'll design and deliver AI agents on Amazon Bedrock AgentCore that triage high-severity incidents ... reviewing overnight agent evaluation results and tuning a tool integration before shipping an ...
You'll design and deliver AI agents on Amazon Bedrock AgentCore that triage high-severity incidents ... reviewing overnight agent evaluation results and tuning a tool integration before shipping an ...
Amazon Lab126 is an inventive research and development company that designs and engineers high ... Utilization of AI tools to accelerate troubleshooting and monitoring of design flows A day in the ...
Amazon Lab126 is an inventive research and development company that designs and engineers high ... Utilization of AI tools to accelerate troubleshooting and monitoring of design flows A day in the ...
Amazon Lab126 is an inventive research and development company that designs and engineers high ... Utilization of AI tools to accelerate troubleshooting and monitoring of design flows A day in the ...
Amazon Lab126 is an inventive research and development company that designs and engineers high ... Utilization of AI tools to accelerate troubleshooting and monitoring of design flows A day in the ...
You'll design and deliver AI agents on Amazon Bedrock AgentCore that triage high-severity incidents ... reviewing overnight agent evaluation results and tuning a tool integration before shipping an ...
You'll design and deliver AI agents on Amazon Bedrock AgentCore that triage high-severity incidents ... reviewing overnight agent evaluation results and tuning a tool integration before shipping an ...
You'll design and deliver AI agents on Amazon Bedrock AgentCore that triage high-severity incidents ... reviewing overnight agent evaluation results and tuning a tool integration before shipping an ...
You'll design and deliver AI agents on Amazon Bedrock AgentCore that triage high-severity incidents ... reviewing overnight agent evaluation results and tuning a tool integration before shipping an ...
Every time an Amazon Customer makes a purchase, the Fulfillment Optimization (FO) Team determines ... In the afternoon, you're developing an AI agent that automates a recurring weekly report ...
Every time an Amazon Customer makes a purchase, the Fulfillment Optimization (FO) Team determines ... In the afternoon, you're developing an AI agent that automates a recurring weekly report ...
... AI service integration). AWS services include Lambda, DynamoDB, SQS, SNS, S3, CloudWatch, Amazon ... overnight - finding the root cause and writing a permanent fix. After lunch you join a design ...
... AI service integration). AWS services include Lambda, DynamoDB, SQS, SNS, S3, CloudWatch, Amazon ... overnight - finding the root cause and writing a permanent fix. After lunch you join a design ...
... AI service integration). AWS services include Lambda, DynamoDB, SQS, SNS, S3, CloudWatch, Amazon ... overnight - finding the root cause and writing a permanent fix. After lunch you join a design ...
... AI service integration). AWS services include Lambda, DynamoDB, SQS, SNS, S3, CloudWatch, Amazon ... overnight - finding the root cause and writing a permanent fix. After lunch you join a design ...
... AI service integration). AWS services include Lambda, DynamoDB, SQS, SNS, S3, CloudWatch, Amazon ... overnight - finding the root cause and writing a permanent fix. After lunch you join a design ...
... AI service integration). AWS services include Lambda, DynamoDB, SQS, SNS, S3, CloudWatch, Amazon ... overnight - finding the root cause and writing a permanent fix. After lunch you join a design ...
... AI service integration). AWS services include Lambda, DynamoDB, SQS, SNS, S3, CloudWatch, Amazon ... overnight - finding the root cause and writing a permanent fix. After lunch you join a design ...
... AI service integration). AWS services include Lambda, DynamoDB, SQS, SNS, S3, CloudWatch, Amazon ... overnight - finding the root cause and writing a permanent fix. After lunch you join a design ...
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Full-time
Posted 28 days ago
Amazon rating
7.4
Based on 7,144 frontline employees who took The Breakroom Quiz
5th of 39 rated national retailers
Job description
We are hiring a Senior Technical Program Manager to drive distribution, growth, and subscriptions across some of the most exciting surfaces in tech - automotive, ticketing, hearables, wearables, virtual reality, mobile, and emerging conversational experiences. In this role, you will own the end-to-end health and reliability of 100+ partner integrations, serve as the technical program manager for critical partner initiatives (OEM onboarding, API integrations, feature enablement), and build the support operations that keep our partners running at scale. You'll operate cross-functionally across 5+ engineering teams, drive resolution without direct authority, and pilot AI-powered tooling to continuously improve how we serve partners.
Key job responsibilities
TECHNICAL PROGRAM MANAGEMENT - PARTNER INTEGRATION INITIATIVES
Serve as TPM for OEM onboarding, API integrations, feature enablement, and end-to-end partner integrations; manage critical cross-team initiatives from scoping through delivery
Drive business requirements, technical designs, and program plans; run gate reviews and dependency tracking across engineering organizations
Represent the Growth and Partnerships team in cross-functional planning with internal engineering and external partner teams
PARTNER INTEGRATION HEALTH & CROSS-TEAM RESOLUTION
Own reliability of 100+ partner integrations across automotive, CTV, wearables, telecom, gaming, and voice; maintain a live health dashboard with SLA tracking and publish monthly reports to leadership
Triage and route partner-reported issues to owning engineering teams; drive P0/P1s to closure across 5+ teams without direct authority
Own the consolidated partner defect backlog as single source of truth; prioritize by device reach, revenue impact, partner status, and SLA age
Run weekly review cadences with engineering leads; surface systemic root causes to reduce inbound volume
SUPPORT ENGINEERING OPERATIONS
Manage offshore Support Engineers (L1/L2 triage); define runbooks, escalation paths, and quality standards
Build and operate the support mechanism: intake triage route track resolve post-mortem
Pilot AI and agentic tooling to automate ticket routing and assignment
A day in the life
You start the morning triaging overnight partner escalations and deciding what needs engineering attention before standup
By mid-morning you're in a gate review for a new OEM integration, flagging untracked dependencies and assigning owners. After lunch you're running a cross-team defect review, holding five engineering leads to resolution timelines on the highest-impact issues. Between meetings you're updating runbooks so your offshore support team handles the next one without you.
You bring program rigor to ambiguous problems, drive resolution across teams you don't own, and build mechanisms that prevent repeat failures.
About the team
The Amazon Music Growth & Partnerships team is how hundreds of millions of customers discover Amazon Music through the cars they drive, the TVs they watch, the wearables on their wrists, and the assistants they talk to every day
We own the APIs, infrastructure, developer tools, and integration frameworks that power 100+ active partner surfaces across automotive OEMs, big screen, wearables, hearables, voice assistants, ticketing, and emerging conversational experiences.
We sit at the intersection of product, engineering, and business development. When we get the partner integration experience right, every new launch makes the next one faster, higher quality, and closer to zero-touch. The result: Amazon Music reaches customers wherever they are, on whatever device they choose - and they never have to think twice about it.
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US