Night Auditor
Davenport, IA · On-site
$14.25 - $19/hr
Ability to independently work during overnight hours
Night Auditor
Davenport, IA · On-site
$14.25 - $19/hr
Ability to independently work during overnight hours
Night Auditor
Columbus, OH · On-site
$14 - $18.75/hr
Retirement
PTO
Ability to independently work during overnight hours About First Hospitality... Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and ...
Night Auditor
Columbus, OH · On-site
$14 - $18.75/hr
Retirement
PTO
Ability to independently work during overnight hours About First Hospitality... Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and ...
Night Auditor
Milwaukee, WI · On-site
$14.75 - $19.75/hr
Retirement
PTO
Ability to independently work during overnight hours About First Hospitality... Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and ...
Night Auditor
Milwaukee, WI · On-site
$14.75 - $19.75/hr
Retirement
PTO
Ability to independently work during overnight hours About First Hospitality... Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and ...
Night Auditor
Des Moines, IA · On-site
$14.75 - $19.50/hr
Ability to independently work during overnight hours
Night Auditor
Des Moines, IA · On-site
$14.75 - $19.50/hr
Ability to independently work during overnight hours
Night Auditor
Garden Grove, CA · On-site
$15.25 - $20.25/hr
Retirement
PTO
Ability to independently work during overnight hours About First Hospitality... Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and ...
Night Auditor
Garden Grove, CA · On-site
$15.25 - $20.25/hr
Retirement
PTO
Ability to independently work during overnight hours About First Hospitality... Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and ...
Night Auditor
Nashville, TN · On-site
$14.50 - $19.25/hr
Retirement
PTO
Ability to independently work during overnight hours About First Hospitality... Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and ...
Night Auditor
Nashville, TN · On-site
$14.50 - $19.25/hr
Retirement
PTO
Ability to independently work during overnight hours About First Hospitality... Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and ...
Job description
What's in it for you...
Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items . Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests' challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors.
What you'll be doing...
Experience & Education:
- Hotel and travel discounts at worldwide destinations!
- Professional development and promotion opportunities!
Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items . Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests' challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors.
What you'll be doing...
- Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
- Thank departing guests, verify accurate billing, and encourage return visits.
- Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
- Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
- Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
- Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
- Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
- Always maintain professionalism consistent with hotel brand and company expectations.
- Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
- If applicable, maintain balance and security of house bank and accurately log all transactions.
Experience & Education:
- 2+ years of customer service experience, preferably in Hospitality or related industry
- High School diploma or equivalency education certificate required
- Excellent verbal and written communication skills
- Must be able to speak, read, and write in primary language used in the workplace
- 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
- Lift, lower, and maneuver up to 30 pounds occasionally
- Ability to independently work during overnight hours
About Abbey Resort & Avani Spa
Sourced by ZipRecruiter
Industry
Traveler accommodation
Company size
201 - 500 Employees
Headquarters location
Fontana, WI, US
Year founded
1963