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Outsourcing Account Delivery Manager Jobs (NOW HIRING)

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Task Force Manager, Outsourcing

Oversee account operations structure, cleanliness methodology standards, and service delivery ... outsourcing, or janitorial vendor. * A proven and profitable track record in management and/or ...

Wipro

ACCOUNT DELIVERY HEAD (ADH) L3

Atlanta, GA · On-site

Delivery Management * Ensure seamless delivery of projects in a Mega ƒ ¢ , € , " Gamma/ Key Growth Account * Drive and deploy account/ project delivery structure by evaluating the budget, costs ...

Compucom

Service Delivery Manager

Richmond, VA · On-site

$71K - $95K/yr

Service Delivery Manager Compucom Systems, Inc. provides end-to-end IT managed services to enable ... Strong strategic and tactical account support management & services skills. * Problem solving ...

NetApp

Service Delivery Manager

Morrisville, NC · On-site

You will work closely with the NetApp Managed Services team, customer account teams, and customers ... Deep ITIL knowledge for outsourced Managed Services Compensation: The target salary range for this ...

Creative ITC

Service Delivery Manager

Spring, TX · Hybrid

Working on a portfolio of accounts and acting as the official 'voice' of the customer, the SDM ... Familiarity with MSP or outsourced service delivery environments. Desirable * ITIL v4 Foundation ...

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How much do outsourcing account delivery manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for outsourcing account delivery manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

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Infographic showing various Outsourcing Account Delivery Manager job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, 4% Part Time, and 1% Contract. Highlights an 83% Physical, 5% Hybrid, and 12% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.

Account Delivery Manager - Structured Cabling

Phoenix, AZ • On-site

Black Box
See more jobs at Black Boxexternal

Full-time

Re-posted just now

Job description


Role description:
  • Responsible for continuity, renewal, and profitability of the assigned account(s) in a vertical, with a strong focus on delivery governance and operational efficiency.
  • Act as the single point of accountability for client delivery outcomes - managing delivery across horizontals through coordination with PMs and delivery ops.
  • Work in collaboration with Sales team (Vertical AM/BDM/Sol. Arch.) to drive client satisfaction and enable delivery-led growth through account-specific SLA achievement.
  • Coordinate and act as conduit for overall delivery - stitching together an account view by working together with PM's, Account manager and Practitioner sales.

Key responsibilities:
  • Drive delivery execution and delivery excellence in adherence to SLAs.
  • Primary owner for account delivery & mgmt. of all projects under the assigned account: account level SLAs, reviews, resource planning, CSAT & budget.
  • Partner with WMG to manage capacity planning and secure timely staffing; collaborate with Horizontal PMs to ensure aligned delivery execution.
  • Ensure adherence to technical documentation required by client for project.
  • Tracking and monitoring project specific KPIs and reporting the same in prescribed format to develop an account-level tracking; sharing inputs with AM as well.
  • Tracking resource cost forecasts on existing projects; prepare and share weekly/monthly reports to Delivery director for tracking of key cost metrics.
  • Drive operational metrics for project & provide inputs to AM/Business Development Manager for account-level planning.
  • Support AM and Solution Architect in identification of margin improvement initiatives (including automation); drive implementation/ operationalization.
  • Drive customer satisfaction by being primary relationship holder with key client stakeholders for delivery of all projects.
  • Serve as the primary contact for clients, managing stakeholder relationships & ensuring satisfaction throughout the delivery lifecycle.
    Drive CSAT improvement actions based on delivery feedback.
  • Lead governance activities for project & support in account-level governance.
  • Collaborate in creation of project specific delivery plan along with Project managers and drive periodic reviews with the client.
  • Drive and coordinate account governance activities (incl. QBRs, MBRs), validate invoice and follow-up on collections.
  • Participate in client pursuit and support account growth.
  • Contribute delivery insights to pursuit and renewal discussions to ensure alignment of commitments with delivery capabilities.
    Identify opportunities for extension within the account- delivery trends, capability gaps, or upsell/cross-sell opportunities; provide input on new account leads.

Key Interfaces:
  • Interacts with Account Managers, PM's and Delivery Ops for tracking of operational and
    financial metrics for the projects.
  • Share inputs with AM on any additional resource requirements to deliver current project.
  • SoW e.g. address underperformance, scope miss or performance issue.
  • Coordinate with AM/BDM, Practitioner Sales, Solution Architect for project kick-off.
  • Coordinate with WMG for capacity planning and fulfillment of resource requisitions.

Key Metrics:
  • KPIs
  • Gross Margin %
  • Invoiced Revenue
  • Client satisfaction (CSAT score)
  • Cost overruns - Negative margin accounts (#, Revenue, Gross Margin)

Key Result Areas (KRAs)
  • Delivery Quality scores (SLA compliance, COQ, COPQ)
  • % On-time delivery
  • % Variance in GM forecast vs actual
  • Account Expansion %

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