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Outreach Jobs in Boston, MA (NOW HIRING)

Disability Policy Consortium

Outreach Ombudsman

Boston, MA · On-site

$50K - $54K/yr

The Outreach Ombudsman devotes approximately 65% of their time to community engagement efforts (in-person and virtual) and provides direct member support via casework. The Outreach Ombudsman will ...

Northeast Health Services

Outreach Manager

Boston, MA

$80K - $85K/yr

The Outreach Manager ( Business Development) plays a critical role in driving growth, expanding referral partnerships, and strengthening community presence across an assigned territory. This role is ...

Pine Street Inn

Outreach Specialist

Boston, MA · On-site

$23.48 - $26/hr

The Outreach Specialist will provide outreach, engagement, and case management services to street sleeping individuals in the city of Boston. This includes the identification of chronically homeless ...

Pine Street Inn

Outreach Specialist

Boston, MA · On-site

$23.48 - $26/hr

The Outreach Specialist will provide outreach, engagement, and case management services to street sleeping individuals in the city of Boston. This includes the identification of chronically homeless ...

PINE STREET INN INC

Outreach Specialist

Boston, MA

$23.48 - $26/hr

The Outreach Specialist will provide outreach, engagement, and case management services to street sleeping individuals in the city of Boston. This includes the identification of chronically homeless ...

Vinfen

Outreach Worker

Somerville, MA · On-site

$23.33/hr

Mon-Fri, 8am-4pm Salary: $23.33 / hour The ACCS Outreach Worker promotes the full integration and functioning of adults with psychiatric conditions needed to live successfully in the community by ...

Father Bills & Mainspring

Outreach Worker

Brockton, MA · On-site

$19 - $23.25/hr

Outreach Worker Triage Department/Individual Shelter Mission Statement: Father Bill's & MainSpring is committed to ending and preventing homelessness in Southern Massachusetts with programs that ...

Leidos

Outreach Assistant - Hanscom AFB

Bedford, MA · On-site

$40/hr

The Outreach Assistant supports the Field Consultant role by providing coverage for events and outreach to educate Service members, their families, military leadership, and service providers about ...

Casa Esperanza

Reentry Outreach Specialist

Boston, MA · On-site

$22.28 - $22.95/hr

The Reentry Outreach Specialist will be responsible for connecting with correctional facilities to support in the transition of participants from corrections to a recovery-oriented continuum of care.

Vinfen

Outreach Worker

West Roxbury, MA · On-site

$19.50 - $23.50/hr

Mon 9am-5pm, Tue 11am-7pm, Wed, Thu 9am-5pm, Fri 10am-6pm Salary: $22.25 Sign on Bonus: $500: $250 upon completion of 90 days, $250 upon completion of 6 months As an Outreach Worker, you will provide ...

Verizon

Verizon Outreach Representative

Beverly, MA · On-site

$20/hr

Immediate Opportunity for a Highly Skilled Outreach Representative Are you looking for a fun and dynamic work environment where your enthusiasm and communication skills can truly shine? Do you want ...

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All JobsOutreach JobsOutreach Jobs in Boston, MA

Outreach information

See Boston, MA salary details

$15

$28

$46

How much do outreach jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for outreach in Boston, MA is $28.01, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $37.07 per hour, depending on experience, location, and employer.

What is an outreach job?

Outreach jobs involve connecting organizations or institutions with specific communities or groups to build relationships, share information, and provide resources or support. Professionals in outreach roles may work for nonprofits, educational institutions, health organizations, or government agencies. Their responsibilities often include coordinating events, conducting presentations, building partnerships, and engaging with the public to promote programs or services. Effective outreach helps raise awareness and ensure that target audiences have access to the assistance or opportunities offered.

What are the key skills and qualifications needed to thrive as an outreach specialist?

To thrive as an Outreach Specialist, you need strong communication, public relations, and organizational skills, often supported by a bachelor’s degree in communications, marketing, or a related field. Familiarity with CRM software, email marketing platforms, and social media tools is typically required. Relationship-building, cultural competence, and adaptability are essential soft skills for engaging diverse communities and stakeholders. These abilities are crucial for effectively promoting programs, building community partnerships, and achieving outreach objectives.

How does an outreach professional typically collaborate with other departments to achieve organizational goals?

Outreach professionals often work closely with teams such as marketing, communications, development, and program staff to ensure consistent messaging and effective relationship-building with external partners. They may coordinate joint campaigns, share feedback from stakeholders, and help tailor outreach strategies to align with organizational priorities. Regular meetings and cross-functional planning sessions are common, helping Outreach professionals stay informed and maximize their impact. This collaborative environment fosters both professional growth and a broader understanding of the organization's mission.

What is the difference between Outreach vs Community Manager?

AspectOutreachCommunity Manager
Primary FocusBuilding external relationships, generating leads, and expanding the organization's reachEngaging and managing internal or external communities, fostering loyalty and interaction
Skills & CredentialsCommunication, networking, marketing, often with marketing or sales backgroundCommunication, social media management, community engagement, often with PR or communications background
Work EnvironmentOften involves outreach events, meetings, and digital campaignsOnline platforms, social media, events, and community forums

Outreach focuses on external relationship-building and expanding the organization's visibility, while Community Managers concentrate on nurturing and engaging existing communities. Both roles require strong communication skills but differ in their primary objectives and work environments.

What are 7 examples of community outreach programs?

Community outreach programs often include initiatives such as health education workshops, youth mentorship programs, environmental clean-up events, food drives, literacy tutoring, senior citizen support services, and disaster relief efforts. Outreach professionals coordinate these activities to build community relationships and promote social well-being, often utilizing communication and organizational skills.

What skills are needed for outreach jobs?

Outreach jobs require strong communication and interpersonal skills to build relationships and engage target audiences. Organizational abilities, adaptability, and proficiency with tools like social media platforms or CRM software are also important. Additionally, cultural awareness and the ability to work independently or as part of a team are valuable assets.

What are the most commonly searched types of Outreach jobs in Boston, MA?

The most popular types of Outreach jobs in Boston, MA are:

What are popular job titles related to Outreach jobs in Boston, MA?

For Outreach jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Outreach jobs in Boston, MA look for?

The top searched job categories for Outreach jobs in Boston, MA are:

What cities near Boston, MA are hiring for Outreach jobs?

Cities near Boston, MA with the most Outreach job openings:

Outreach jobs near you
Infographic showing various Outreach job openings in Boston, MA as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $58,338 per year, or $28 per hour.

Outreach Ombudsman

Boston, MA • On-site

Disability Policy Consortium
Civic and Social Organizations • 11 - 50 employees
Learn more about Disability Policy Consortiumexternal

$50K - $54K/yr

Full-time

Medical, Dental, Life, PTO

Re-posted 19 days ago

Job description

This role participates in outreach events to communities served by My Ombudsman and also serves to investigate, mediate, and resolve issues reported by MassHealth members. The Outreach Ombudsman devotes approximately 65% of their time to community engagement efforts (in-person and virtual) and provides direct member support via casework. The Outreach Ombudsman will work under the co-supervision of the Team Manager and Outreach Manager.
The role requires the use of a personal car, the ability to drive, a valid license, and a clear driving record. Mileage reimbursement is provided at the current Federal rate.
Areas of Responsibility:
Community Outreach:
  • Develop and implement a plan to visit My Ombudsman’s partner organizations and provide in-person Ombudsman services.
  • Attend outreach events and give presentations to introduce My Ombudsman to new partners and members.
  • Provide community education on MassHealth member benefits and rights.
  • Participate in outreach meetings, event planning meetings, and other meetings related to community outreach.

Complaint Investigation, Resolution, and Documentation:
  • Prepare a plan for investigating and resolving the complaint.
  • Gather additional information, and help the member prioritize the importance of each complaint (if they have more than one).
  • Investigate the complaint by contacting involved parties and conducting research via policies and handbooks.
  • Flag emerging urgent or time-sensitive cases and alert the appropriate parties in accordance with program policies.
  • Maintain ongoing communication with all involved parties (member, provider, plan, etc.) in accordance to program policies.
  • Provide accurate and thorough answers (conducting research as necessary) in response to member requests for information.
  • Provide members with referrals and “warm hand-offs” to external organizations when appropriate.
  • Collect member data and document pertinent information in My Ombudsman’s database in accordance with program policies.

My Ombudsman, DPC, and MassHealth Knowledge:
  • Learn the mission, philosophy, background, and operations of My Ombudsman and the Disability Policy Consortium.
  • Build and maintain a strong foundation of MassHealth and health plan knowledge.
  • Stay current with new MassHealth policies and health plan updates.

Member Communication and Support:
  • Interact with all members compassionately and respectfully while remaining professional and impartial.
  • Apply principles of disability rights, independent living, and accessibility when listening to and responding to member concerns.
  • Employ active and mindful listening techniques while maintaining healthy, professional boundaries.
  • Communicate with all members in an approachable, professional, and easy-to-understand manner.

Privacy and Confidentiality:
  • Maintain the privacy, integrity, and storage of personal identifying information in accordance with program policies.
  • Keep paper copies of personally identifying information (PII) or other sensitive information in locked filing cabinets and/or offices identified by DPC.
  • Ensure that third parties are not allowed access to physical or electronic data or records.
  • Comply with all applicable laws, regulations, and contractual provisions and abide by the procedures and requirements to maintain privacy and confidentiality, as outlined by the Executive Office of Health and Human Services.

General:
  • Perform day-to-day program tasks such as documenting, writing, typing, faxing, copying, filing (following established protocols for paper and electronic files), processing forms and paperwork, and gathering data necessary for reporting.
  • Participate in team meetings and discussions.
  • Prepare and submit all required documents (such as case summaries, supervision worksheets, etc. in a timely manner).
  • Ensure professional quality, technical accuracy, and timely completion and delivery of the responsibilities of the position.
  • The Outreach Ombudsman will also work on the program’s outreach efforts, such as giving presentations or attending community events on the program’s behalf. This may involve some travel (expenses are fully reimbursed) and/or occasional weekend/evening work (with flex time offered).
Qualifications: 
  • Relevant professional experience will be considered.
  • Cleaning driving record and current driver's license. Must be able to drive to outreach events via personal car or provided vehicle. Mileage reimbursement applies for the use of the personal car.

Skills:
  • Strong verbal and written communication skills in English; strong verbal and written command of another language (especially Mandarin, Cantonese, Haitian-Creole, Russian, Arabic, Spanish, and Portuguese) is a plus.
  • Demonstrated interpersonal communication skills with people of various backgrounds, levels of education, and abilities.
  • Effectively able to convey complex information in a simple, clear, and understandable manner.
  • Demonstrated ability to remain calm and nonjudgmental in a crisis.
  • Excellent problem-solving and conflict-resolution skills.
  • Excellent note-taking, organizational, and multitasking skills.
  • Strong command of the phone, computer, and navigating the internet.
  • Ability to work effectively in a team environment.
  • Ability to properly maintain proprietary and confidential information.

Experience:
  • At least three years of experience working in the customer service industry, healthcare setting, social services field, or related areas working directly with people.
  • At least one year of experience with case management.
  • Strong preference for someone with lived experience or extensive cultural knowledge of the disability community or other communities we serve.
  • Prior experience with state or federal health care programs for people with disabilities is preferred.
  • Experience working with MassHealth programs and services is preferred.
  • Prior knowledge of ombudsman programs, disability civil rights policy, and the healthcare environment in Massachusetts is a plus, but not required.

Benefits include fully paid Dental, Life, and Long-Term Disability insurance, monthly Health Insurance premium stipend, 13 Paid holidays per year as well as 120 Hours of Paid Vacation and 80 Hours of Paid Sick time per year. Upon hire, the successful candidate must be cleared through the state's Criminal Offender Record Information (CORI) service.