Outpatient Program Manager Jobs in Chicago, IL (NOW HIRING)

Department

BSD OBG - Administration

About the Department

The Department of Obstetrics and Gynecology has 136 clinical providers, providing care at the main hospital in Hyde Park and seven off site locations. We have more than 68,000 outpatient visits, 28,000 ultrasound visits, 2,800 deliveries, and 3,300 surgeries per year. We provide full scope IVF services to our patients and are actively in the process of developing a state of the art invitro fertilization laboratory. Additionally, teaching, research, and the highest quality clinical care are top priorities for the Department. The residency and fellowship programs are highly ranked and have a history of training leaders in healthcare. The Department also has a significant research enterprise, engaging in population health studies, as well as research conducted in wet laboratories on tumor biology, fibroid research, infertility, and hypertensive diseases in pregnancy.

Job Summary

The job manages a team of professional staff responsible for the financial and management functions of a department in support of teaching, medical research and clinical care. Facilitates research initiatives of the faculty and staff. Develops departmental plans. Provides leadership and supervision to a staff of exempt and non-exempt employees.
The Department of Obstetrics and Gynecology is seeking a strategic, compassionate, and results-driven Clinical Director / Section Administrator to lead our premier fertility center and Reproductive Endocrinology and Infertility (REI) program. In this pivotal leadership role, the position will oversee all daily clinical, laboratory, and administrative operations to ensure the seamless delivery of world-class reproductive care. The Clinical Director / Section Administrator balances operational efficiency and financial health with an empathetic, patient-centric culture. The position will report to departmental executive leadership and provide support to the section chief and medical directors. The position will also manage multidisciplinary teams-including reproductive endocrinologists, embryologists, specialized nurses, and patient coordinators-while driving strategic growth and ensuring absolute compliance with FDA, SART, and JCAHO standards.
This position serves as a departmental Section Administrator providing strategic planning, budget management, and overseeing faculty recruitment. Serves as a liaison between the department and partner organizations. Provides oversight of integration processes and project management.

Responsibilities

• Oversee daily clinic operations, including scheduling, patient flow, staffing, and facility readiness.

• Supervise and support front desk, billing, department administrative, and support staff, and coordinate closely with clinical and laboratory leadership.

• Develop and maintain office procedures that improve efficiency, service quality, and patient satisfaction.

• Monitor clinic performance using KPIs, including appointment volume, cycle coordination timelines, cycle volumes, cancellation rates, collections, and patient satisfaction metrics.

• Manage budgeting, expense control, vendor relationships, and purchasing for operational needs.

• Oversee revenue cycle functions, including insurance verification, fertility benefits coordination, patient estimates, billing and collection workflows, and prior authorizations.

• Ensure compliance with applicable healthcare regulations, privacy standards, accreditation requirements, university compliance, and internal policies.

• Partner with providers and department leads to optimize staff schedules, workflow design, develop section strategy, and resource allocation.

• Support hiring, onboarding, training, performance management, and employee engagement for both REI faculty and associated staff.

• Address patient concerns professionally and escalate issues appropriately.

• Coordinate implementation of EMR / Epic within the REI Practice.

• Lead quality improvement initiatives and support operational readiness for audits, inspections, and accreditation reviews.

• Maintain strong communication across clinical sites to support seamless coordination of consultations, monitoring visits, procedures, and follow-up care.

• Partner with health system marketing representatives to ensure effective marketing programs to grow the practice are in place.

• Provides leadership to managers and professional staff within a department to support teaching, medical research, and clinical care.

• Recommends department priorities, allocates resources and executes strategic plans.

• Develops non-medical activities of the department(s). Manages policy development and implementation in various departmental areas.

• Manages a team(s) including those within hospital functions.

• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Education:

• Advanced degree in business, health care administration or related field.

Experience:

• Experience in fertility, reproductive health, OB/GYN, surgery center, or specialty medical practice, including familiarity with IVF, IUI, egg retrieval, embryo transfer, donor cycles, fertility preservation, and cycle coordination workflows.

• 2+ years of leadership or supervisory experience, including coaching, conflict resolution, delegation, and accountability management.

• Experience in an academic medical center.

• Healthcare practice management experience in an outpatient setting, ideally in REI, OB/GYN, women's health, or another specialty clinic.

• Experience with electronic health records (specifically EPIC), spreadsheets, dashboards, and reporting tools.

Preferred Competencies

• Detail-oriented with the ability to balance clinical sensitivity with operational discipline.

• Ability to analyze data and use metrics to improve operational efficiency, patient access, and financial performance.

• Strong organizational and multitasking ability in a fast-paced, detail-sensitive environment.

• Competence in process improvement, workflow design, and change management.

• Strong problem-solving skills and adaptability.

• Excellent verbal and written communication skills.

• Collaborative mindset with the ability to work effectively across medical, laboratory, and administrative teams.

• Effective and motivational team leader.

• High levels of decision-making skill, accountability, and creativity.

• Ability to work independently with a high degree of initiative.

• Ability to work on multiple projects simultaneously, set priorities, and meet deadlines.

• Strong understanding of medical scheduling complexity, including provider templates, procedure scheduling, time-sensitive appointments, and high-touch patient communication.

• Knowledge of insurance verification, prior authorization, fertility benefits, self-pay structures, and patient financial counseling.

• Understanding of revenue cycle management, including billing oversight, claims follow-up, and collections monitoring.

• Ability to manage sensitive patient interactions with empathy and professionalism.

• Strong command of healthcare compliance and privacy requirements, including HIPAA and general medical office regulatory standards.

• Strong interpersonal skills.

Working Conditions

• Ability to lift boxes weighing 5 lbs.

Application Documents

• Resume (required)

• Cover Letter (preferred)

The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.
When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Administration & Management

Role Impact

People Manager

Scheduled Weekly Hours

40

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Salary

FLSA Status

Exempt

Pay Range

$110,000.00 - $155,000.00

The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

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