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Outbound Call Jobs in New York (NOW HIRING)

TEKsystems

Call Center Representative

Manhattan, NY

$18/hr

Description Responsible for making outbound calls to shareholders using a shareholder call list provided by Okapi Provide customer service to registered shareholders through inbound and outbound call ...

TEKsystems

Call Center Representative

Manhattan, NY · On-site

$18/hr

Description Responsible for making outbound calls to shareholders using a shareholder call list provided by Okapi Provide customer service to registered shareholders through inbound and outbound call ...

AMBA

Inside Sales Insurance Specialist

New York, NY · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Edison, NJ · On-site

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Edison, NJ · On-site

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Edison, NJ · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Edison, NJ · On-site

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

New York, NY · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

New York, NY · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Edison, NJ · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Edison, NJ · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

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Outbound Call information

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$13

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$32

How much do outbound call jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for outbound call in New York is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $24.47 per hour, depending on experience, location, and employer.

What is an outbound call?

Outbound call jobs involve contacting potential or existing customers by phone, usually to sell products or services, conduct surveys, collect information, or provide customer support. Employees in these roles often follow a script and use customer databases to make calls efficiently. Outbound call agents need strong communication skills and the ability to handle rejection or objections from recipients. These positions are common in telemarketing, market research, and customer service industries.

What are the key skills and qualifications needed to thrive as an outbound call representative?

To thrive as an Outbound Call Representative, you need strong communication skills, persuasive abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, autodialer systems, and call scripting tools is typically required. Active listening, resilience, and a positive attitude help individuals build rapport and handle rejections effectively. These skills and qualities are crucial for meeting sales targets, delivering excellent customer experiences, and maintaining high productivity in a results-driven environment.

What are some common challenges faced by outbound call agents, and how can they effectively overcome them?

Outbound call agents often encounter challenges such as reaching uninterested or unresponsive prospects, handling rejection, and meeting sales or contact quotas. To overcome these hurdles, successful agents develop strong communication and active listening skills, learn to handle objections professionally, and stay motivated despite setbacks. Many organizations provide script training, role-playing sessions, and ongoing feedback to help agents refine their approach and maintain high performance. Building resilience and focusing on personal improvement are key to long-term success in this role.

What is the difference between Outbound Call vs Inbound Call?

AspectOutbound CallInbound Call
Primary RoleInitiates calls to potential or existing customersReceives calls from customers seeking assistance
Work EnvironmentSales, telemarketing, lead generationCustomer support, help desk, technical support
Required SkillsCommunication, persuasion, sales techniquesProblem-solving, active listening, product knowledge
Common Industry UsageSales, marketing, lead generationCustomer service, technical support

Outbound Call roles focus on reaching out to prospects or clients to promote products or services, while Inbound Call roles handle incoming customer inquiries and support requests. Both roles require strong communication skills but serve different functions within the customer engagement process.

Outbound Call jobs near you
Infographic showing various Outbound Call job openings in New York as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 16% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,982 per year, or $21.1 per hour.

Outbound Call Center Representative

Great Neck, NY • On-site

J.R. Orenstein Insurance Agency
See more jobs at J.R. Orenstein Insurance Agencyexternal

$18 - $25/hr

Full-time

Retirement, PTO

Re-posted 12 days ago

Job description

We are hiring an Outbound Call Center Representative to join our established insurance agency in Great Neck, New York.


This is an entry-level opportunity for someone who is motivated, personable and ready to work. No insurance experience or license is required. We provide the training, call lists, scripts and coaching needed to succeed.


Your primary responsibility will be calling existing customers, former customers and new business leads provided by the agency. You will confirm whether they are interested in receiving an insurance quote and connect interested prospects directly with one of our experienced sales representatives.


The process is simple, but success requires energy, consistency and a willingness to make a high volume of calls every day. You will be expected to master our scripts, follow our proven process and make hundreds of outbound dials each day.


Compensation includes an hourly wage, a bonus for each qualified transfer and additional bonuses when a transferred prospect purchases a policy.


For the right person, this position can become the beginning of a long-term career in the insurance and financial services industry. Team members who perform well may have the opportunity to advance into a licensed customer service or sales position. We provide and pay for the necessary training and licensing.


Our agency has served the Great Neck community for 19 years and currently sells and services insurance throughout New York, New Jersey, Pennsylvania and Connecticut.


This is an in-office position at our Great Neck location.




Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Tuition Reimbursement

Hands on Training

Retirement Plan

Career Growth Opportunities

Professional Work Environment

Holidays Off

Performance Bonus


Responsibilities
  • Make a high volume of outbound calls to agency-provided leads and customer lists
  • Contact existing customers, former customers and prospective new customers
  • Use agency-provided scripts to introduce the purpose of the call and confirm interest
  • Transfer interested and qualified prospects to senior sales representatives
  • Learn, practice and master the agencys call scripts and processes
  • Accurately document calls, outcomes, transfers and follow-up information
  • Meet daily and weekly expectations for call activity and qualified transfers
  • Respond positively to coaching, feedback and ongoing training
  • Maintain a friendly, confident and professional attitude on every call
  • Follow all agency procedures and customer privacy requirements
  • Work closely with the sales team to improve transfer quality and results

Requirements
  • No previous insurance experience required
  • Previous sales, telemarketing, call center, customer service or appointment-setting experience is helpful but not required
  • Strong verbal communication skills and a friendly, engaging personality
  • Comfortable making a high volume of outbound phone calls
  • Self-motivated and able to remain productive without constant supervision
  • Competitive, goal-oriented and motivated by performance-based bonuses
  • Willing to follow scripts, accept coaching and consistently apply feedback
  • Persistent and able to handle rejection without becoming discouraged
  • Dependable, punctual and committed to maintaining a strong work ethic
  • Comfortable working in a fast-paced, performance-focused environment
  • Interested in building a career in insurance, sales, customer service or financial services
  • Willing and able to work in person at our Great Neck, New York office